What to expect
- Sleep Quality
Last 5 reviews
As pleasant as before
I stayed at Shangri-La KL to attend a conference held there at B2. The reception attendant was quite efficient and polite. The room was comfortable and clean as other Shangri-La. The desk was wide enough. However, the wind from the air-com went directly to the seat in front of the desk. That made me felt a bit freezing and not comfortable, and I had to turn off it. The only drawback I encountered. The bathroom functioned well. The in-room dining was tasty. The meeting place was spacious, with good audio and visual effects. Overall, the Shangri-La KL fulfills the 5-star standards and will surely provide you a pleasant experience.
Moment from arrival to checkin, breakfast, cleanliness, hospitality of staff to checkout this old grand dame deserves seven stars. Nothing is too much for the staff we interacted with. Everyone is so polite and well trained that it’s impossible to single out one person. Some may argue that this is a old hotel without latest gadgets but any such shortcoming is overcome by the hospitality and care shown by the staff. Cleaning standard are very high, shiny & glittery, every nook and corner there is a hand sanitizer placed due to ongoing epidemic so safety is not compromised. Beautiful orchid flower display in the lobby adds a cherry on already a wonderful cake. Keep it up Shangri-La, we are your fan !
We loved this hotel from the minute we arrived. We we ushered into the club lounge for tea whilst being checked in. The rooms are large and well appointed. All the requests we had made were in place ( high floor, rooms next to each other) Pool was a decent size and not overcrowded. The club lounge food and drinks were excellent and the staff simply delightful. We visited during the Coronavirus outbreak across SE Asia, the hotel was taking proactive steps to check for symptoms in guests ( temperature checks for all every morning), which was completed in a low key, organised and sensitive way which can only be applauded. This is one of the smartest, yet friendliest hotels we have stayed in. We will be visiting again, and we will actively seek out hotels in the Shangri-La chain based on our experience here.
Amazing hospitality and a very clean hotel !
I travelled to KL for the first time and had a difficult time to choose out of many five star hotels inter city. I am glad I chose Shangrila. It’s one of those hotels where you settle in very quickly just like at home. Highlight is the staff and the consistent high level service they deliver in every area of the hotel. Because of all the unfortunate cases of corona virus around it’s very important to choose a clean hotel and this count Shangrila stood out compared to some hotels we stayed in Jakarta and Singapore. Wish we booked Shangrila in those city as well. Many restaurants, delicious food and nice cozy pool are other advantages of staying here.
A wonderful stay
My husband came here many times on business and always raved about the Shangri-La in KL. This was my first visit with him and luckily I was not disappointed and loved the hotel. It was a special anniversary and the hotel acknowledged this beautifully. The full breakfast in the main dining-room was amazing. I have never seen so much variety of dishes and as I am glutenfree it was wonderful to have so many choices. We also enjoyed Arthur's Bar on one of the evenings. Location was great and I particularly enjoyed sunbathing in the pool area because of the lovely shady gardens. We used the Horizon club a few times and although the menu was limited for glutenfree guests, the staff were very helpful, offering to obtain whatever I wanted to the best of their ability. Staying at this hotel was a huge pleasure and I very much look forward to returning.
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