What to expect
- Sleep Quality
Last 5 reviews
Let Down by the Horizon Club Lounge
We have stayed at the Shangri-La in Kuala Lumpur, so we knew what to expect. I find it one of the best value hotels, as the Horizon Club rooms and the suites are great value. We splurged on a suite for the stay this time. The suite was nice, but they are definitely starting to show their age in some areas. The staff as usual were excellent, as they went out of their way to do as much as they could to help us. The pool area was crowded, but you could find a place at most times of the day. The only thing that really let us down was the Horizon Club Lounge. We were travelling at Christmas, so we knew it would be busy, but we did not expect it to be almost unusable at times. It was so crowded they had to start using the Japanese resturant, and even then, there was a wait for tables or we had to sit in uncomfortable chairs for the cocktail hour. In the main lounge, the had trouble keeping the foot stocked, and we waited over 25 minutes for cocktails. As I stated above, I understand it was busy at Christmas, but it did not feel like a luxury experience, and it could be easily rectified by selling less Horizon Club rooms during that period. But that what it seemed to come down to... Greed. As you can see, I still rated it 4 stars as I still really enjoyed staying at this hotel, it is just a shame it was not managed correctly.
Classical 5* hotel with a hilarious lobby
A classic Shangri-La. First steps open a wonderful lobby. Room was nice with fresh exotic fruits and water service. Well located, only five minutes to KLCC and Twin towers. Bathroom is ok, unfortunately not enough space for own stuff. Breakfast has a good choice but staff is making to much pressure in the last hour so you don't feel really cozy. We tried also the Japanese restaurant in the hotel which offered us a delicious menu. Reception and welcome was nice but could be a little more enthusiastic towards guest wishes. All in all a trustful Shangri-La experience.
Great stay in Kuala Lumpur
This was my second trip to Kuala Lumpur, and I absolutely wanted to stay at Shangri-La again. The rooms and facilities are wonderful, the staff are all extremely friendly, helpful, and welcoming, and Shangri-La has the best buffet breakfasts and dinners of any hotel I've ever stayed! For me, the location is perfect, close to the city's main attractions, and an easy walk to a convenient rail station, places to eat, shop, and fun nightlife.
Good location, friendly staff, typical Shangri-La hospitality. The room was of a good size, quiet, and clean. The pool was rather small but still grand. Lovely breakfast. Overall it’s good, good value for money!
A lovely place!
The room itself are nice, friendly staff and great location! They have few restaurants, i tried the Japanese one, so delicious! The Gym are also great, the equipment seems nice and work well. Will come back!
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