What to expect
- Sleep Quality
Last 5 reviews
Very disappointing - no response, poor customer service, no refund
We had booked to visit Gaya island in October however unfortunately our booking was cancelled due to the resort being shut due to covid restrictions. Which is understandable, however their communication since this cancellation has been appalling. Firstly, they offered us a voucher refund and then since then they stopped responding altogether. We paid over 2000myr for our stay and are so disappointed that we cannot even get a response from them. Not even to get vouchers for another YTL resort. Especially as we are loyal customers of YTL resorts ad have stayed in many of their hotels. Very disappointing service leaving us out of pocket!
SCAM - no refund when resort is closed !
We were so looking forward to our holiday at Gaya Island Resort. However due to the pandemic Gaya Island Resort is closed. The problem is we paid a substantial deposit to reserve our accommodation but YTL Hotels will not refund our deposit. This is disgraceful. I now have to sue them in the courts. What disgusting service from a so called “luxury brand of the world”.
No response from cancelled covid related trip.
Sent them an email regarding not being able to leave Australia due to COVID. And just maybe thought a partial refund or at least a voucher would be offered.... NOTHING..... No response what so ever. So $750 down the drain.... Very disappointing.....
Bitterly disappointing service - not worth the risk in COVID times
Was due to visit Gaya Island Resort in May 2020 but due to COVID had to cancel the trip. Initially the hotel company was responsive and promised to refund the trip, however has since gone silent (as seems to be the case for a separate reviewer) and I will have to try and retrieve payment via my credit card company. A real shame as we will go to Borneo at some point in the future but this very disappointing experience has put me off this resort. Wouldn't recommend anyone else to take the risk of booking with this company as you won't see your payment back again, whether or not you manage to go on your holiday.
Gaya Island Resort is the nicest place I've ever stayed! I stayed for 2 nights with a friend, but would happily return in the future for a much longer stay. Right from getting the small boat over to Gaya Island, the staff were so friendly and helpful. The food in the restaurants was delicious (+ great cocktails in the bar) and the room was amazing. There are lots of activities to do, we enjoyed morning yoga, snorkelling and an outdoor film - but it's also just nice to relax by the pool and admire the amazing views. Would love to return! Thanks for making this such a relaxing and memorable few days.
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