What to expect
- Sleep Quality
Last 5 reviews
This place is a wonderful peaceful and luxurious haven. You truly feel special here as every member of staff has relaxed and superb customer service off to a fine art. Although the drinks and restaurants are a little pricey you always feel you have paid for quality in every respect. Food is superb in all the restaurants and each one has the stunning view of the beach and the bay beyond. Villas are arranged on the hillside and most have stunning views from the spacious balcony. They are very comfortable and the air conditioning is very efficient and very necessary as this country is extremely hot and humid. We did go in February 2020 and it was very quiet and felt very exclusive. We loved the BBQ on the beach with the local dancers and really loved the time spent with Justin the wildlife ranger. Being nature lovers we found him knowledgeable and passionate about his work with the mangroves and the rainforest around the resort. There is enough to keep you occupied for a week here if you enjoy activities but also an amazing and beautiful place to relax by the pool or on the beach. The resort accommodation and especially the staff are 5 star.
Small world of Luxury
Wow! Where do we start? We stayed here for 2 nights at the end of our Borneo holiday. It went above our expectations and beyond. The staff make this place and are absolutely amazing! They go out of there way to make sure you are ok and the reception team refer to you by your name. We booked through the website directly and I would definitely recommend this as they do a meal package where you get breakfast lunch and dinner included in the price. Otherwise food and drink is expensive compared to the rest of Borneo but this was a great deal. Eat at the pool bar the food is incredible! The tuna literally melted in your mouth. They have happy hour at the pool bar in the early evening and this is worth doing. When you arrive, you will be given a timetable of activities which you can book. Some of the activities are free for example snorkelling at the beach, movie night, guided walks and yoga. Some you have to pay a fee for. The ones we did and would recommend are mangrove kayaking, coral garden snorkelling and the BBQ in the evening. Unfortunately, there was an influx of jelly fish when we were there, so we couldn’t get into the water at the coral reef, however, the staff were amazing and we were refunded our money straight away. The boat trip was still a great experience though! Snorkelling at the hotel just off the beach is really good. There is plenty of different species of fish to see and there are a number of coral reefs. They have equipment to use there or you can take you own. You can get the boat from the jetty to go round to the other private beach. It is really nice there as well and we found it a bit quieter than the main beach at the hotel. The rooms are incredible and look out into either the rainforest or out to sea depending on which room you have chosen. They are very luxurious and include a walk in wardrobe, a huge bathroom area with double sink, bath and separate shower and separate toilet. The bed is big and very comfy. Each room has a balcony with seating. Just be careful of the monkeys stealing things! Overall I would recommend this hotel to anyone. It really is a hotel of luxury and you will not be disappointed. Judy Dench has stayed here as well! We can’t wait to return one day!
This is a wonderful hotel with staff that are happy to ensure your stay is perfect. Check in is made simple by completing all requirements in the office at Kota Kinabalu, then a 15 minute transfer by boat to the hotel where your are shown to your room. The greatest asset of this hotel are the staff, who make it their mission to ensure you have a great stay. From Ramesh the manager to the guys at the pool, they are all so helpful and friendly, Jau, the bar manager, always makes sure you get the right service, he is helped by Marnieh who will help you with choices and how the various packages work. Drink prices are on the high side but no different to other establishments in the Region, the happy hour helped and appeared to be the busiest time. Restaurants are very clean and food choice superb, the Chef will fuss over you and ensure you are happy with your food. Once he knows what you like it will be ready for you as you get to the table, where you will be looked after by Elvy, who will always meet you with a smile. We ate in all three restaurants, the food is of the highest quality, with great choice at each session. Rooms were very well equipped and very comfortable, some have steep steps so be sure to book the right room for you. Two things that could be improved: the decking walkways become very slippery when wet, as they are vey uneven this becomes a massive trip hazard. The other is Jelly Fish in the bay, I know the hotel can't control the sea but its a warning to those who prefer the sea to the pool. All in all we had a wonderful stay, a great relaxing end to a very active holiday. Thank you Gaya Island
A week of relaxation after Borneo forest tours
Had a great stay at the resort in March 2020 and it was very quiet due to the Coronavirus outbreak, probably at about 20% occupancy. The staff are very friendly and your comfort & satisfaction are their main concerns. The food is excellent & the chefs will happily cook dishes of your choice if you are unable to find anything in the buffet. A huge special thank you to Ramesh Krishna (food & drink manager), Dolis Mongulid (executive sous chef) & Silih Binidik (restaurant manager) for going the extra mile to make our stay very memorable, the food and service from yourselves & your teams was exceptional. The beaches are swept daily and towels are supplied on the sun loungers, the beach boys are also on hand to supply cold water and other drinks upon request. The price of drinks in the resort are on the high side. The Fisherman's Cove restaurant is worth a visit and will require pre-booking as they only cater for a small number of guests each evening. Situated on the roof of the buffet restaurant it is accessed by a spiral staircase in the Feast Village restaurant, we had to ask for directions as we were walking along the beach looking for it. They serve fresh seafood which can be selected from the display and is then prepared by the dedicated chef team who are on view behind a glass window. Again eating here is not cheap but it is well worth the experience during your stay, the staff are all amazing ensuring that everything is right. If you have a food preference or if there is anything you don't like taste wise then bring it to their attention and they will try to avoid it being served, we personally don't eat spicy food for example. The rooms are very spacious and kept clean & tidy with safety boxes in each room for valuables. Speed boat transfer takes about 15 minutes in calm conditions from Jesselton Point in Kota Kinabalu, all luggage is handled by the staff, all transfers were handled very well. A huge thank you to everyone at the resort for making our stay a very memorable experience.
Could not fault - incredible holiday
Thank you Gaya Island Resort for giving us the perfect holiday. Nothing was too much trouble and the staff were fantastic, special thanks to Haliza too! Absolute paradise and we will definitely be returning
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