What to expect
- Sleep Quality
Last 5 reviews
Gaya Island Resort is the nicest place I've ever stayed! I stayed for 2 nights with a friend, but would happily return in the future for a much longer stay. Right from getting the small boat over to Gaya Island, the staff were so friendly and helpful. The food in the restaurants was delicious (+ great cocktails in the bar) and the room was amazing. There are lots of activities to do, we enjoyed morning yoga, snorkelling and an outdoor film - but it's also just nice to relax by the pool and admire the amazing views. Would love to return! Thanks for making this such a relaxing and memorable few days.
Island paradise after being in the jungle.
We arrived at Gala Island after a trip in the jungle and wow did we do the right thing. The trip from the mainland takes about 15 min on the hotel boat. The staff are very attentive from arriving at their office on the pier all the way to getting into the taxi at the end of your trip. The food is top notch thanks to Dolis the exec sous chef who along with Ramesh and the teammate our stay awesome. Make sure you do the jungle walks and grab a snorkel and swim over the reef. If you plan to go to Borneo make sure you spend time at Gala Island Resort.
My trip to Gaya Island Resort has had to be cancelled due to the current Covid 19 restrictions in Malaysia. I had booked a room that was refundable until 14 days before so contacted the resort the request a refund, they got back to me to say would I be happy to change date instead. So I replied to say that due to current financial pressures I would like to be refunded and didn't get a reply, I have since contacted them 3 more times over the last 6 weeks and have just been ignored. I had 4 other hotels booked during my stay in Borneo, all of which I booked on a non-refundable deal and all of which have given me a refund with no hesitation, this was the only hotel that was refundable and they will not return my money. I am now having to start the long process of disputing the transaction with my bank to try to reclaim my money that way. I'm absolutely applauded at the way that Gaya Island Resort are treating me, I understand that this is challenging times for everyone but it's just not good enough.
Beautiful Location, Fantastic Staff
This place is a, one of a kind, and I have to say, the staff are exceptionally attentive professionals, they literally, could not have made us more welcome and cared for if they tried, the staff really made our holiday at this resort. My wife is a Vegan and I am gluten intolerant and at the time I was coming out as a new Vegan, any Island Resort in the South China Sea is a difficult place to be a gluten-free Vegan! but every meal we enjoyed was freshly prepared and catered to all of our dietary requirements. One of the top pastry chefs Barry-J even made me a gluten-free, Vegan chocolate dessert! WOW! Ramesh Krishna was a wonderful host and Dolis Mongulid the executive sous chef was unrelentless in his pursuit of our happiness for example making me a mean Fish & Chips when I needed it most. The Catering Team and Conservation Team particularly made our holiday one to remember. Thank you to Justin and his team for there wonderful experiences in the Jungle and on the Water, wow! And to head chef Angus, Barry-J, all the waiting staff and Head Chef "Ramsey" and his sidekick in the Japanese restaurant. Great Stay, I would recommend this place for sure!
A honeymooner's dream
In the coronavirus era, this is the kind of place I would be happy to self-isolate in! My wife and I began our honeymoon here and it was wonderful from start to finish. The resort staff were so friendly and nothing was too much trouble for them. As well as the daily banquets in the restaurant, drinks in the bar (pineapple juice was the best we'd ever tasted) and sunbathing, we enjoyed an afternoon of kayaking in the mangroves with the very passionate marine biologist Justin, had a aqua dinner on the beach and a couples' massage. Just fabulous. Hope we can revisit in the future!
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