What to expect
- Sleep Quality
Last 5 reviews
Great service and ambience!
The hotel's architecture was unique, built with local materials and with a classic style. The environment is quiet and serene. The food was excellent with lots of choices. The service was top notch with very engaging staff.
Hotel has very good service. Rooms have been upgraded. Still feels private. Breakfast is one of the best in Shanzu. Hotel has a Swahili and coastal feel to it but still offers modern amenities. Would recommend it for families as well as business travel
We have stayed at several beach hotels at the coast , Serena is an pioneer in this sector and has been present for many years. We stayed at the Serena after Christmas through New Years. I can highly recommend the family room, its 2 bedroomed and very spacious . Some sections of the hotel are run down, the pool is too small for the crowd, sun beds are not enough too. The hotel is beautiful and well manicured. Half board meal option offers Breakfast and Dinner, both meals offer wide options of fresh and tasty buffett food but unfortunately almost the same after a few days . We appreciated the fact that the management was present everyday and would stop by and speak with guests. We also appreciated the warm and professional service of all hotel staff members . Our Kids visited the educative Butterfly centre, great idea We also took part in the beach cleaning . We would highly recommend Serena to families and couples as well even though its a little on the expensive side .
What an amazing 5 nights at Serena. We couldn't get enough. Food was fantastic and the seafood meal at Jahazi was out of this world. The rooms are so authentic in design and clean. Staff are very friendly. Be sure to visit the water sports centre for some interesting activities. Overall it was a great stay and we are definitely going back.
Serena Beach Review
If it's all about good service and excellent customer service this is the place to be. The food was great, the ocean open and welcoming. Had an earlier hiccup with the dated room but the reception quickly resolved the matter and another room was provide pronto. Will visit again, and in all fairness I do highly recommend. Special thanks to Mr. Athman and Mr. Ali. Let's see more of the Jahazi please.
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