What to expect
- Sleep Quality
Last 5 reviews
This was our first time to a Secrets resort and while it doesn’t quite measure up to the same quality as the Excellence resorts I would still recommend as a good alternative. They did a good job, having just reopened following months of closure due to COVID. They were a bit understaffed and the buffet was definitely limited because of this. Food was okay. That being said, we were still able to attend all of the restaurants and all of the bars, including poolside, were open which is more than what most all inclusives were doing at that time. The grounds are well kept and the water is beautiful. No seaweed. Some good snorkeling as well.
We have vacationed numerous times at Secrets Wild Orchid, St. James and Breathless in Montego Bay and we love all three resorts. Although this trip was during Covid, we still had a wonderful time at Wild Orchid. The staff as always were amazing and took extra steps with PPE and housekeeping to keep their guests safe. We would love to recognize each staff member, but we now have many wonderful friends and do not want to leave someone out. We say a big thank you and love to them all. The entertainment staff was amazing as always and provided many enjoyable nights at the outdoor stage along with the band Pace and a special shout out to Andre at the Piano Bar. We loved the Thanksgiving Day parade and the Thanksgiving meal was delicious. Having stayed two weeks we were able to enjoy the beautiful Christmas decorations too. The restaurants that were open provide amazing meals and Ms. Carol's breakfast omelettes are the best. We missed the hibachi grill but understand why it was temporary closed due to Covid. We used room service at times and they never disappointed including wait time. The mini bar staff always provided fast service too. Housekeeping provided room cleaning every morning with A+ service. The preferred room was beautiful and had a wonderful view of the ocean so we owe a big thank you to our UVC Rep Nadia. During our stay, St James was closed so on occasion we visited Breathless and loved our time there too. Thank you to all the Breathless staff and a special thank you to Olivia and Chef Michael for providing a wonderful service and meal on our last night at the Altitude restaurant. We will be returning this spring and hope our wonderful friends Tim and Donna from Canada can return soon too. Jeff and Kathleen Whitson
Already planning our next trip!
My husband and I wanted a quick get away from the winter cold. We were so satisfied with the entire process! The resort is amazing! It is intimate and clean with plenty of fun to be had. The staff are kind, helpful and fun! The beach has beautiful sand and clear water. The food is outstanding!!! Everything has true Jamaican flare. It’s fresh and flavorful. You have to try the jerk chicken from the cart and get yourself a coconut! The COVID procedures are top notch! Every day we were there we enjoyed ample sunshine, smiling faces, 5 star service and our time together. It was our first time ever in Jamaica and we will return to Secrets Wild Orchid again and again. I feel like some of the staff we met there have become like family to us. Hopefully we can return this year! I do hope next time for a longer visit to have time to leave the resort and visit the country. We highly highly recommend Secrets if you are visiting Jamaica! If you are so fortunate you will get to meet wonder people like Kerry-Ann, Patrick, OBrain and so many more kind and welcoming people.
Amazing trip outstanding service.
Thank you to Dane and to Kerry Anne for taking such great care of us. They made our trip so special. Beautiful resort. We had a swim out room and then upgraded to the Master swim out suite which was so beautiful and amazing. The service was exceptional! They did an excellent job of keeping everything clean. The food was just okay but I think that has a lot to do with COVID and what is available to them and the number of people on site.
AMAZING! Our Concierge DANE made it perfect!
Lovely hotel, lots of restaurants, our Concierge DANE couldn't do enough for us! He made my holiday, nothing was to much trouble. Such a nice gentlemen, helped us and gave us advice. Great staff, mostly friendly, food was great and lots to choose from. We originally booked and checked into Breathless, however was a bit too lively for us so moved to Preferred Club Wild Orchid and it was beautiful. Nice room, lovely pool area, bar staff served us at our lounger, lots of food and drink always available. We went for Christmas 2020 and NY 2021 - the entertainment was fantastic! Everyone was involved, parades during the day, music on the beach! Will be defiantly returning!
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