What to expect
- Sleep Quality
Last 5 reviews
This was our 4th visit to Secrets Wild Orchid and it has yet to disappoint. I had won the Secrets Got Talent on our trip back in November, so we cashed in our free nights and came back before heading to another resort, which we already had booked out. It is always good to feel like we are coming home again, and to be recognized by some of the outstanding staff. Hopeton and Jamal are always happy to see us, and we make sure to stop by every day when we are out walking around to chat with them. Plus, Kedisha over at the Barracuda bar knows what we want to drink before we even order it. The Wild Orchid really does feel like a second home to us. Being return guests, we are always given Black Cards that get us Preferred-Access so we are able to enjoy all areas of the resort. Yes they have some minor deficiencies, but every single resort that you will ever go to has their things too. My major letdown has been the removal of the soft-serve ice cream machine next to the Aroma Cafe' . If I could make one request, it would be for it to return. We ended up staying in an Oceanview Room this time, and not our normal Oceanview room, which just meant we faced the Preferred building and the World cafe, which was no huge deal to us. But, we certainly prefer our normal room that overlooks the main pool area. We are already scheduled to return in November again to visit our 2nd home and see our extended family.
We received excellent services by Tajai, Shellie, and Mathew. We received a nice room and good service. The city is safe and close for me to walk. The boat ride was nice through secrets. The jamaican food was good but maybe the others may been lacking somewhat. The breakfast was near the end best they had.
Like a Ramada Inn
Went here for New Years 2020, first time at an all-inclusive. I am used to high end hotels—this is not one. Pool service is very hard to get, food is like the Red Lobster. Worst wine I’ve ever had. Spa was actually quite lovely. Rooms are ok. If you’re a Wynn/Encore traveler in Las Vegas, this is more of an MGM experience.
Below average service
I am a UVC member and experienced my first below average service at the Secrets brand resorts. There was a lot of confusion on the Love package I bought prior to what the resort was providing for our anniversary. They did resolve many issues but it was after I had to complain about something not correct. We were assigned a VIP concierge but unfortunately we never met or she was gone for the day. I hope other members do not experience that because many of our issues probably would have been resolved so that we could enjoy my anniversary with my wife. Also....a tip for management which was never around.....you should always be available at the resort. A lot of your employees in the concierge and front desk seemed very unexperienced with hospitality and customer service. I would invest in more training since many are coming from high school. But I do want to give KUDOS to the bell boys/men, they consistently provided great customer service and most of the time went out of there way.
The most amazing experience
We had a beautiful swim out suite with 2 amazing butlers. At first, we found it weird to have a butler because we were not used to someone to be there at our service all the time. Kenton and Jerome were amazing! They made us feel very welcomed and did all they could to make sure we always had a good day from the moment we woke up. The food was really good, the resort was really clean. We met some great staff, they were so friendly and the vibe was amazing. Highly recommend the jerk chicken cart! The only inconvenience of the resort was the way It was constructed. We always felt like we were walking miles in the heat to get to where we wanted to. Overall, I can say we'll be back soon.
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