What to expect
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Last 5 reviews
Wonderful place to ring in 2021!
The staff of Hilton Rose Hall did a wonderful job following COVID-19 protocols and making the guests feel safe and comfortable. Social distancing, lower guest capacity, multiple hand sanitizing stations, mandatory masking, and modified buffet line were all measures that were in place and followed always by staff....and mostly by guests. If guests were not following the protocols, they were reminded to and were not served until they complied. Of course, there are always those few people who feel like the rules aren't for them.... But in those cases, we did observe staff dealing with the situation in a manner respectful of the all resort guests. Even the New Year's Eve celebration was socially distanced and completely safe. Not to mention a whole lot of fun! We chose to have butler service for this trip. Melissa and Glaister were very attentive to our every need. From drinks and food to reserving chairs by the pool or at the beach, they anticipated our needs and planned ahead. They even made and confirmed our nightly dinner reservations. We had a wonderful server named Marco for dinner at the Asian-Fusion restaurant. He was very personable and helped our daughter make adjustments to a dish on the menu to suit her taste. The meal was delicious, but the atmosphere that Marco created made our last night at the resort truly memorable. Patricia was part of the cleaning staff for our floor. Not only was our room cleaned to our specifications (we only wanted light housekeeping due to COVID), but she also helped us when our daughter was feeling ill due to dehydration. She was very kind and offered advice that ended up helping immensely! Natalee was the concierge that we dealt with over the phone before arrival. She arranged for a private car service to and from the airport. The car was clean, the driver polite, and all COVID protocols were followed. We had a wonderful week at this resort and highly recommend it to anyone looking for a family-friendly, all-inclusive resort in Montego Bay.
We have been to Jamaica several times and stayed at many different resorts. This place is very nice. Clean, spacious and very friendly staff. The food is excellent. The only complaint is.....they have not refilled our complimentary mini bar in our room and we have already been here a week. This is no biggie to us but it would be nice to at least have a bottle of water.
Much needed vacation
Hi! I just arrived home this morning after spending 10 days at this wonderful resort! From arrival to departure, we were treated like royalty! The staff at this hotel as well as everywhere else in Jamaica are kind and helpful! We acquired what I consider to be friends during our stay. I want to give a shout out and a thank you to Jermaine aka the man with the plan who is the most awesome waiter and friend who always made sure that we had everything we wanted from Mangoes (beach grill). The food at this resort was outstanding! Only made better by the staff! We also adopted the entertainment staff as our friends. Jameal and Nataki always did a heartfelt job when planning and executing the entertainment. From pool socacise (soca dancing in the pool) to the evening entertainment and events, these 2 had it figured out! I look forward to receiving them in our home in the future! The resort itself was impeccably clean and well looked after and would suggest this resort to anyone who is willing to listen. I would return here immediately and likely will in the future. Arleen from the spa is the sweetest most authentic young woman and went out of her way to accommodate our requests! I highly recommend this resort if you are considering a vacation in Montego Bay! The beach is clean and well maintained as well.
Let me start by saying I didn't know what to expect traveling overseas during a pandemic. This hotel's precautions calmed my fears instantly, from the sanitizing ans temperature check station before entering the hotel to the signage and availability of PPE throughout the hotel. The front desk agents were courteous and helpful. I had a ocean view room on the 6th floor, it was spotless. The housekeeper was so cheerful with every interaction. I was there to celebrate my son's 5th birthday and it was perfect. This was the most family friendly resort I've stayed at in Jamaica. The slides and lazy river were the STARS of the resort, it was fun for adults and kids. The poolside service was also exceptional. Rum punch and coconut water galore! There were quite a few options for food. There's a wide variety of breakfast items to choose from, catering to all palates. I enjoyed the outdoor BBQ they had on Monday night the most, it was EXCEPTIONAL. BIG THANK YOU to CHADENE BRYAN, the best concierge. She arranged a cabana and balloons for my son's birthday, a custom cake at dinner. We had an awesome private dinner, all arranged by the concierge extraordinaire. Make sure you ask for her, she will make your trip even more remarkable. Reggie/ Reginald in the game room was also a standout employee! We cannot wait to return to this resort! Thank you to Carol Bourke and the Hilton Rose Hall staff for an unforgettable time. Regards, The George Family
This resort is amazing, i loved it so much. We stayed for a week and I want to go back so bad. There were water slides, lazy rivers, pools, beaches, swim up bars and more! There was a huge golf corse that you could walk across to get to these big ruins that were beautiful! The hotel was great and at night there were bands! There was a near by mall that we walked to but you had to leave the resort to walk to and the staff dont recomed it. To get to it you have to walk along side the highway but if you up for it, its a pretty nice market mall. Overall this was a awesome trip!
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