What to expect
- Sleep Quality
Last 5 reviews
Stay at NH Collection Palazzo Verona
I enjoyed my one night stay at the NH Collection Palazzo Verona as the hotel is conveniently located near Piazza Erbe, which has many wonderful shops and good restaurants. In addition, the rooms are modern and clean and well equipped and the breakfast was great.
Not a 5*, largely overpriced, and no customer mindset
Disastrous experience. I should have anticipated when I booked one week before and it was the only 5* with availability. The booking itself was painful and I had to modify through the phone, but the key point is the bad experience at the hotel. Starting on the hotel accomodation itself, it I s in a nice building, room is spacious and modern, but with stairs to get to the room and a step to the bathroom, air conditioning is not available for tuning by customers (when we arrived it was set up at 23 degrees and had to ask for modification), bathroom is not practical with towels far from a bathtub too high. We did not sleep well, either because of air conditioning or because of the mattress. Breakfast is in a small and unwelcoming room. But I think the worst which makes it not be a 5* is the lack of customer sense: only one small shower gel bottle for a couple, not fresh and low quality and choice of food for breakfast. Also, there is no concierge and the information given by the employees at reception is unreliable, but Inwould not blame them: we were told breakfast opens at 7am but the second morning was a Saturday and then we had to wait (the lady in charge of the breakfast has been very helpful and kind), we were promised a free late checkout before the employee came back to us saying that the manager disavowed her and said no it would be 20€ (400€/night, 2 nights), no one could give us a sensible advice for transfer to Marco Polo airport (how long, options,…), we were suggested a restaurant which was closed until end of month… And when we checked out, we were not asked how was our stay… Overall just a no go for me, I do not think NH understands luxury, so will get there only for more convenient and less luxury tours.
Wonderful Palace in the heart of Verona
Beautiful hotel in the center of Verona, just a couple of minutes away from the Arena and casa di Guiletta or other sights. The Palazzo is beautifully renovated, excellent service - from the reception to the breakfast team. Delicious breakfast, Spacious rooms, absolutely recommended.
Okay, but not recommended.
I stayed at this hotel for 2 nights. The room was nice and the receptionists were too. However, the breakfast options were very low quality. The smoked salmon tasted bland and expired. The bread came hard as rock, and the omelette and porridge tasted like cardboard. There was no gym for fitness. Other than that, our stay was fairly nice, but I would recommend a different hotel if possible.
delightful, roomy, fascinating
Just a wonderful stay. Truly outstanding staff; special recognition goes to Elena, Giuseppe, Ioanna, Laura, and Noemi, as well as the courteous housekeeping staff. There was a large group of VIPs and I always felt well taken-care of and that I mattered. The VIPs were extraordinarily welcoming as well to a solo 'intruder', ha! Simply a beautiful property with spacious, comfortable casual meeting areas. I can't wait to come back.
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