What to expect
- Sleep Quality
Last 5 reviews
Sumptuous and caring
Superb hotel in a great position right on the sea front. Great facilities including the relaxing roof top sun deck and exquisite Michelin starred restaurant but the greatest asset of this hotel has to be the wonderful staff. Everyone was welcoming, informative and exceptionally caring; we were there celebrating significant birthdays and all went out of their way to make us feel very special. Particular thanks to manager Walter and both Marta's on reception.
Stayed at this hotel for 3 nights in November and to be completely honest I couldn’t fault it. The staff were absolutely fantastic, they were so welcoming and polite. It was my boyfriends birthday while we were there and they did something nice for us in the room which was hugely appreciated. The food was great, loved the rooftop pool. Some of the pictures don’t do this hotel justice, it’s really beautiful and in a prefect location on the promenade where there are loads of shops and places to eat. The seafront views is definitely worth upgrading to, our room was beautiful and spacious. If you are thinking of booking this hotel, 100% do it. Best hotel by far. I forgot a UK plug adapter to be able to charge my phone or use hair straighteners however the hotel brought one up to the room for me. The only one down side would be the channels on the TV as there were only 2 English channels which were the news. They have the internet on the TV however it wouldn’t let me search Netflix or anything to watch films on. Over all fantastic stay, massive thank you to the staff and for everything they did to make the the stay amazing.
Tuscan riviera in the autumn
I visit this area often and since i discovered this jewel two years ago i wouldnt stay anywhere else. Everyone always goes out of their way to make you feel at home, the rooms are immaculate and the food is to die for. Unfortunately the michelin star restaurant was closed but I look forward to it when i'm back in the summer. The views from the 5th floor where the restaurant and the heated pool are are incredible.
Historic and modern
This was our third booking to this hotel for my wife’s birthday. From Pisa airport we took the bus E25 that takes you right outside the hotel. Cheap at E3.50 per person. It takes about an hour. We took the same bus on way back as the bus service was very good and prompt. Upon arrival at the hotel we were greeted by welcoming staff who was courteous and helpful. We were upgraded to a junior suite with sea view, the room had a fantastic sea view. Shame about the weather as it was cloudy and raining. There was a letter and a bottle of sparkling wine waiting for my wife. Really appreciated. Breakfast was plentiful with fresh juices, cereals, fruits, hot and cold meats, eggs and tea & coffee. The breakfast area had large windows with plenty of light. As it was the quiet season, the staff were attentive, polite and treating us all as special guests. The staff were wonderful in providing a high-quality service, they all seem committed to help which is a sign of good team leadership. The staff spoke English, in fact most of Viareggio spoke English, so there was no difficulty in communicating. WIFI signals were strong throughout the hotel. Reception staff member gave us information on LUCCA and despite the rain we went on a day trip. Bus tickets were purchased from a newsagent just behind the hotel. Thank you for looking after us. I would definitely recommend this beautiful hotel.
Friendly and helpful staff in an elegant and stylish hotel.
The staff could not have been more helpful. We were given an upgrade to a room with a sea view which was fantastic - the sunsets were stunning. We were impressed by the use of bikes to get about the town and enjoyed the spa time that we had. The hotel is comfortable and stylish. The breakfasts were great and we felt had something for everyone. We did not eat an evening meal at the hotel (which is pricey) hence 4 stars as we cannot comment on this aspect. We would stay there again if we return to Viareggio.
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