What to expect
- Sleep Quality
Last 5 reviews
I read some of the reviews before we stayed and I was worried. Couldn't disagree more with lots of these reviews. The bungalow was lovely, clean and comfortable. Hot tub in excellent condition. The service was fantastic (especially Salvatore on the front desk who gave us great restaurant recommendations and booked many of them). The beach was clean and the staff attentive. Highly recommend.
An overpriced B&B.
Not 5*, by any stretch of the imagination. Foolishly, I didn't read the reviews on Tripadvisor before booking. Had I done so, I would not have booked. Reading the reviews post staying here, it's clear I am not alone in my feedback of this hotel. Considering this, the tone with which the manager, Mr Marco Luzietti replies to past guests feedback is appalling and should be enough in itself to deter you from booking. Disgraceful. Tired resort, tired/rude/bored (?) staff, dirty beach (cigarette ends/face masks/plastic bottles), wildly (unjustified) overpriced on site food/drink and overall sadly lacking any joy that a true 5* hotel offers. It rained torrentially for one day whilst we were here, and we soon found out that there was absolutely nothing offered for guests to do in bad weather- no area to relax in, no lounge, nothing. In a nutshell, this is an incredibly overpriced B&B. Rooms - 'well used' and tired. Chipped furniture, dirty grouting, rusty bathroom amenities. In fairness, not through lack of cleanliness, just desperately old and tired and well past its prime. Staff - a mixed bag. Some were very nice, some terrible. Beach bar staff were clearly too cool for school and couldn't be bothered to give actual service. When you're charging 100euros for a bottle of incredibly mediocre wine and the staff are too interested in checking out their phones/ changing music tracks to suit their own tastes half way through a song (when there are guests waving for their attention) this is not just terrible service, it's telling your guests that they don't matter. Breakfast staff, charming. The resort itself is cramped, with every inch of space used, so garden view, actually means view of a bush and neighbouring room/'bungalow' 1 metre away. Our balcony was bizarrely cloaked in heavy duty non see-through plastic sheeting on all sides, so actually no view at all, nor any sun or indeed atmosphere of any kind. Overall a depressing and underwhelming hotel. With such a naturally beautiful position, it is rather a crime to have this hotel take up so much of the bay. Save yourself the hassle and move a bay over and stay at Grand Hotel Mazzaro Sea Palace. We went most nights for an aperitivo, and it was truly 5*.
We loved it!
The location is just perfect, in front of Isola Bella. Walking up every morning and seeing the most incredible view, was the highlight of our stay. Also, having our sun beds reserved for the entire stay it was a great plus. The breakfast was one of the best we had & the pastry product were simply delicious. Also the breakfast restaurant has the perfect view. The place it’s super clean! The maids are coming 2-3 times a day to your room. I loved this! We really enjoyed our stay and we are thankful to Marco, the resort manager who offered us an upgrade free of charge because we heard the train really loud on our initial room. He was extremely friendly and professional. The only two minuses are the train passing by & the fact that the bungalows are really small. Otherwise, we enjoyed everything!
Quite dissapointing 5 stars hotel
I chose to stay at La Plage resort for its beach, with a view on the beautiful Isola bela. This is really the strength of this expensive hotel. However, the hotel’s management fails to maintain the beach. Old plastic (bottles, masks) are hanging for ages around the beach. The life guard wipes every morning the old beach chairs (they should be renewed) but fails to clean the dirt on the beach. Really heartbreaking to see such a lack of respect for guests and nature! Other observations: -Rooms are clean but average (small and dark) -hotel’s facilities like gym are often not available for guests due to wedding parties preparations -train passes close by and one can often hear it
Really lovely and friendly hotel, right in front of the isola bella and its beach. Informal but v professional, excellent food and service. The highlight is the beach, which is absolutely amazing. Stayed in one of the bungalows, which are a bit small but have a private terrace so not an issue at all. Taormina is v near, and so are Catania, Acireale, Ragazzo and the rosary of towns around the Etna.
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