What to expect
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Last 5 reviews
Could have been better
We travelled with family. We were a group of 8 people in all. Which included a toddler of 1 year 10 months and a baby of just under 3 months. We stayed at hotel Baia where there was plenty of space were my toddler could run freely and not worry he might get hurt or anything of the sort. Place is surely child friendly. Pool is beautiful and clean. All hotel is very well maintained too. Beautiful scenery and very peaceful. The only downside to the hotel itself was that the rooms are far from entertainment area this have to stay waiting for the shuttle service each time which could take 10 minutes. Our room was WAY too SMALL for a family of 4. I would have expected it to be bigger from the websites pictures and for its price. Quality of food....very touristic unfortunately. Knowing you're in Italy you expect a better quality of food. Not to mention that even though you would have paid half board basis, you must pay for your drinks during dinner even for still water. Staff service was great. Very friendly people being from reception to driver, maids, waiters, general manager etc. However we had a clash with the restaurant manager at the pergola restaurant. Unfortunately this so called manager thinks he's the boss! Our argument was due to the fact that he put us to sit near the pizza oven and our baby was feeling very hot since by the way no AC's are installed in any of the restaurants. So we decided to move to another table just beside the one we were given. For this reason he gave us a bad look and he complained to the waitress that was serving us. I let that go. However on a second event, same evening, a very kind waiter comes up to me as he saw the baby crying and being unsettled due to the heat and stated that it was very hot and that he'll open the tent for some air. Whilst the tent is being opened the manager goes up to the waiter, snatches the remote off him and starts shouting. Gives me a very bad look and slams the remote as well shrugging his shoulders whilst looking at me. All this was because of a baby not even 3 months old who was feeling very hot due to it being in summer and no AC and near a pizza oven. No respect and no people skills. Very arrogant. However, all in all though our experience was good.
We were a group of 8, all family. Had a mix between grand parents, parents, teen angers and 2 infants. So there was pretty much a variety of expectations and “requirements” from all of us. I’m a nut shell, the one USP this place is the location, environment, greenery. It’s incredibly peaceful and simple lovely to be around the area. So in reality, it’s nature which is successful here. In relation to the hotel, staff are very very friendly. Starting from reception, cleaners, drivers, etc - so they are very helpful and friendly. We did on the other hand have one mishap with the Pergola manager who is pretty arrogant and thinks he is God’s gift to catering. Anyway, we spoke with the director who handled it very well and apologised. But other than that, everyone is very friendly. The pool area is also lovely. We visited in September so I assume their would be many more people over July and August. But that’s just an assumption. If I had to complain about a few things, the fact that the rooms are scattered on the hills, it won’t be to easy to walk, at least with 2 infants. We therefor had to wait for the shuttle van which at times took 7-10min to arrive, depending on the time of day. So that was a bit annoying. BUT then again, would prefer such rooms (again, amazing scenery and so so quiet - a great getaway if you live in cities) than typical hotel rooms. Finally, it would be the food. Visiting Italy is typically a highlight. I love their food, coffee and so on. Well the hotels restaurant Pergola was to commercial for my liking. I expected that type of typical food but something more commercial. I would be lying if i said it was all the food but the majority would be that way. (The deserts/pastries were up to expectation) All in all, would I visit again? I surely would. The fact that you can leave the kids running around and not be to worried is in itself a great feeling. They can really get in touch with nature and all that earth has to offer. I shall surely recommend this place.
We loved the resort and were lucky as for us, the time we went was perfect. Much quieter than the months of July & August when no doubt it would have been very busy with families. The food was fresh & tasty with staff very attentive despite it being buffet service. Of course, with half board, drinks were extra which we found reasonably priced. Our room was immaculate & the staff cleaned the rooms including floors daily & thoroughly. There were quite a few steep hills to walk to get to our room & indeed around the resort, with a lot of steps to & from the beach, we didn’t find these an issue but others might. There is a minivan that can transport you if needed. All of the entertainment staff were friendly & inviting when playing games in the beach, which wasn’t for us but they asked us without pressure & were chatty despite us not wanting to take part. Overall we had a lovely relaxing time here, with beautiful beaches & even some other local good restaurants to try should you venture out. A visit to Pula is recommended if you have a car & definitively pizza or seafood at the nearby Restaurant Mirage.
Italian version of the Catskills
My husband and I spent three days at the Baia which is the new portion of Chia Laguna. First, it is almost impossible to find. We went to the Hotel Chia and had them point out where it was. Very little in the way of signage and if you are to arrive at night almost impossible as they cannot have lights due to the wildlife. The room was very small and it is a walk uphill (or wait for a van). . Rooms are not well stocked, No bars of soap and really nothing special. Only two bath towels. We typically walked unless we had luggage or it was raining. The people at the desk were competent, and i must commend one whose name i didn't get in the main Hotel Laguna lobby when she physically walked me to the Baia when we couldn't find it our first night. Food at the Baia was in one restaurant, breakfast and dinner included in room price. Think cafeteria style for both breakfast and dinner, sitting on white plastic chairs. Had we spent half of what we did on the room that might have been ok, but at over 600 euros a night it was just unacceptable. So when you are comparing Hotel Baia to other resorts assume you will NOT be eating dinner there every night unless you are a family feeding a bunch of kids. You have options for other restaurants on the property but at a hefty surcharge. Also, they charge extra for drinks including bottled water at dinner! Note that the pictures of the building on their website are of the main hotel building across the street. Pool and beach are lovely, but if you want anything other than peace and quite you must cross the very busy road to the main hotel where there are shows, shops and more pools. Resort was filled with Italian families, many young children. We had stayed at Forte Village a number of years ago, and while it was more expensive we found it to be a much nicer property with better amenities , especially in restaurant choices. So we will not be back.
This was a very different type of holiday for us. First time in a resort and first time half board. We were not disappointed. Although we found the price quite high compared with previous holidays we considered it to be good value after our stay. Purchases around the resort were put on our room card for the beach and the bars and it was a refreshing change not to be using currency all the time. The grounds of the Hotel Baia are absolutely stunning and very well maintained. On arrival the reception Staff were friendly and welcoming and this continued for the duration of our two week stay. Our accommodation was clean and very comfortable. Housekeeping was excellent. It was a very steep walk up from the restaurant, but we tended to walk up rather than take the regular shuttle service. We found the food in the Pergola Restaurant to be extremely good. It was beautifully displayed and very varied. We were never at a loss to choose something delicious for each course. Staff in the restaurant were courteous and cheerful too. Evening entertainment across at the Hotel Laguna was good, although the route over was dusty and not well lit. Would not recommend wearing heels and a torch would be a good idea! The bar at the Baia is also a good place to relax. We booked excursions through the Hotel and the service and information provided by Nick was excellent. Would recommend a visit to Nora and to Carloforte or to Cagliari. We learnt a lot about the history of Sardinia from our guide Sandra who was a lot of fun to be with. However the cost of a return taxi to Pula for an evening visit was unreasonably expensive. The entertainment team at the Hotel Baia were amazing. It was great to see them around the resort and they were very persuasive at encouraging us to take part in daily activities and games on the beach. Thanks to Eliza and Thomas, but especially to Stephania who was an absolute delight to spend time with on a daily basis. The beach was about seven minutes from our apartment and it is breathtakingly beautiful. We always found a parasol and loungers here. There is lifeguard cover here, water is clear and it felt very safe to swim in, even on days when it was a little more stormy! There was an area with rocks which was fun for snorkeling too. A fabulous holiday experience!
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