Guest reviews Il Borgo, Forte Village

by Vol-de-Mar888 Hong Kong Island, China

Fantastic place for family vacations

We as family love this place very much For us it is probably the best place in Italy or even whole Europe to spend summer holidays with our three children Forte Village is like the best, awesome, cool and excellent summer camp for the school kids where - children stay with you - they are very happy from morning and until the night - they are engaged in the variety of sports and activities that you wont find anywhere else - coached by world olympic champs and national team members in every sport and there is a karting track for kids! - and what's even more important - parents also look very very happy all the time We loved shows and concerts that are every evening too I should add very beautiful (of course not every day - it is nature - strong winds come from time to time) Sardinian sea, excellent food in all the restaurants, extremely friendly staff who make you feel like staying in a big family Most definitely are but some facilities are not exactly 5 star but here it is not important It feels even better and easier that glamour is not all over the place For example - this was our third stay with Forte Village this year but only now we found the SPA and it was so cool and awesome! We wish we found time for it during our previous stays It is not just a hotel or resort - it is a place where you can see your children very happy all day round, learning skills, growing and communicating whilst enjoying Italy at its best we hope that come next year too thank you for everything!

by Sam S

A fantastic welcome in a beautiful setting

The Manager;Mr Raimondo Cabua keeps this place ticking over beautifully and really personalizes the whole thing and brings that Italian warmth to bear on things.I especially loved his can-do attitude to everything and his energy and sense of humour

by kingkelly77 Cambridge, United Kingdom

Really disappointing

This was our first ever trip to Il Borgo, Forte Village with our 6 year old daughter. We had high expectations given the cost and also the photos and articles we’d read. However it was not what we expected. We arrived to mayhem in the main reception on Sunday afternoon. No welcome drink was offered and we sat in a corner for 30mins until I kicked up a fuss and then eventually we were taken to Il Borgo. No wine available at the pool during the day. I was told he had one bottle available for 50euros. That night we went to the buffet restaurant 25 meters away from the pool and they had a wine list with over 100 bottles on it?!? Never ever asked if we’d like a drink or food on the beach or pool for the entire stay. Zero service. The beach was ok, sun lounger and towels not up to 5 star standards. Lots of people trying to sell you inflatables or jewelry. The sea is incredibly rocky by the hotel so not really ideal for kids either. Generally the whole place is in a poor state; toilets dirty and not cleaned regularly, cracked tiles everywhere, and electric cables on show near the pool. Accommodation was good, except the cleaner must have smashed a glass in our bathroom and we kept finding shards everywhere. The maids cleaned the room regularly and the air con was good. Generally a lack of service and standards in the whole resort. This really is more of a 3 star hotel, at a push 4 stars thanks to the food, but absolutely no where near 5 star. One day we asked for a golf buggy at the main reception back to our room due to it raining and was met with a grunt. Everything is significantly overpriced, and I mean everything. Bottle of wine starts at €40, most short drinks start at €15 to €25. Transfers were €118 each way. Some guests paid 100euros to go ten pin bowling and we heard go-karting was €200. Our daughter got some pick n mix one evening and it came to €14 for a small bag! The resort photographer took some pictures throughout the week of our daughter and then offered ten of them to us for €150! It just feels like they are trying to extract money from you at every single opportunity. Nearly every bill we received had an error, mainly additional drinks or bottles of water we never had. It was impossible to get a sun bed by the pool unless you ran down at 8.30am everyday. I walked round the pool at 11am and counted 12people, despite 80+ sun loungers being reserved. The hotel needs to clear them after 2hrs. Wifi was charged for and barely worked. On the first day tried to make some reservations for the other restaurants to be told all fully booked. In the end we managed to get two towards the end of our stay. It was also our anniversary which we told them in the hope of getting a reservation. But no “happy anniversary” or drink or congratulations. Simone working in Hell’s Kitchen was brilliant though, very attentive. However he really was the only one which is a huge shame. Food was great in all the restaurants, couldn’t fault it but all the staff were very young and inexperienced. The evening entertainment for both kids and adults was brilliant every night and there was a variety of acts throughout the week. Water park was ok for the kids, but again felt like a 3 star resort. A big shame given the hype surrounding this place. We’ve been to Sani Resort in Greece for the last 3 years and it’s worlds apart in terms of service and experience. Considering we paid over £11k for 7nights it’s no where near worth it. You could have 10 nights in a proper 5 star resort for that money. Every other couple we spoke to agreed and they were all considering moving to a different resort. We know many complained as well. Unfortunately this was our first and very last trip to Forte Village.

by Alicia C

Loved it!

I was on holiday with my family and we loved it! They gave us a free upgrade at the hotel borgo and it was amazing...Nice and welcoming rooms with barbie bedsheets for my girls. We usually brought them at the kids club and they were totally in love with the barbie house as well as waterpark.. we must say that the entertainers were fantastic! We tried some gourmet restaurants like the cinnamon club and heinz beck and they were really good, but we usually went to Pineta or Bellavista buffet. Also the staff has always been kind and available every time we needed. Can't wait to go back there next summer!!

by 1377matt Zurich, Switzerland

Not again during main season

We have been to Sardinia many times but this was our first (and last) stay at Forte Village (at least during main season). We booked Il Borgo because we felt that it was well located within the resort. We did not know that this prevents you from going to the nicer places / restaurants or at least leads to heavy supplements on top of an already aggressive price level. While the whole resort is situated in a beautifully maintained garden, has excellent sports facilities / programs / coaches and a lot of very friendly and engaged staff, the overall value for money is poor. The beach is somewhat disappointing as it seems to shrink and is quiet narrow. In addition, you have no access to it in the evenings or early morning. The room was spacious, well equipped and very clean but had no real garden but a view on a wall. During main season, all public areas and restaurants are extremely crowded and there is no place where you can relax and enjoy the natural beauty of Sardinia. Entertainment and food offering are repetitive. It is obvious that the management is milking both the facility and the guests. We decided to take several trips (self-organized; saves you loads of money compared to the offer of the hotel) to the beautiful surroundings (like Spiaggia di Tuerredda) to get at least some relaxation. So in summary: there are better ways of spending a lot of money to enjoy Sardinia.