What to expect
- Sleep Quality
Last 5 reviews
Disappointed with management.
I've come here many many times as it has been one of my favorite places. One of the things that I love about it more that anything (as you can read in previous reviews) is the Staff. They are amazing. Well I actually keep in touch with some of the amazing staff members as I feel they have become friends. I recently spoke with Anna and was told that after 20+ years of service they let her go so they can bring in a younger generation. This is very disheartening as she was one of our favorites along with Giuseppe and AnnaMarie. The hotel is very nice but the staff is what always made our stays amazing. Unfortunately I will be searching for other accommodations that treat their staff as valuable as they should be.
Not to be missed
I must endorse the previous, recent reviews. We are so pleased we held on tightly to this year's booking despite the problems with Covid-19, determined not to miss it if the hotel was open and flights not cancelled. The experience of returning to stay at this hotel is very special , feeling instantly absorbed into the bosom of the staff and the fabric of the hotel. Ebullient General Manager, Tiziana Laterza, has brilliantly and stoically maintained the highest standards and the wonderful team spirit which epitomise this incredible hotel and make it feel like the 'home away from home' we love so much. We only left the hotel once in 10 days, due to the fascination of watching the movements of people, boats and ferries in the port and the sight of Vesuvius from the balcony of our lovely sea view room together with the beautiful, luxurious surroundings of the hotel , relaxation and pampering. The various types of live music in the evenings on the terrace were most enjoyable especially the fantastic concert featuring Mario Biondi on my husband's birthday. It is a matter for serious debate whether the changes to the location of breakfast, due to Covid measures , is a loss or a gain. In my view, it requires the wisdom of Solomon to decide whether the legendary buffet breakfast in the stupendous, frescoed Vittoria ballroom is a loss when it has been replaced by diligent breakfast service from Rafaelle, Giovanni, Vincenzo, Guiseppe, AnnaMaria, Pasqualino and colleagues on the iconic terrace overlooking the Gulf of Naples and Vesuvius. The local eggs remain soooo fresh. Whether perfectly poached, boiled or scrambled, they are delicious. For several years now we have booked directly with the hotel instead of using packages with travel companies. This gives an Ambassador Guest role which provides a great deal on room rates and gives a 15% discount on food, beverages. spa and boat services as well as generous cancellation conditions. In addition, this year the hotel has offered #BeExcelsior certificates for 500 euros each, continuing until December 2020, which are redeemed for 650 euros each against stays at the hotel until the end of May 2022. We have congratulated ourselves profusely for buying some months ago as we saved 1800 euros on our holiday. No mean feat - the best interest rate we know of!! We hope the booking we have already made for next year will be as successful and we shall return happily to Sorrento.
Simply the best!!
Owned and run by the Fiorentino family since its founding in 1834 Grand Hotel Excelsior Vittoria is really the benchmark against which all other hotels can be measured. They epitomise what it means to be the perfect hotelier. The resort is idyllic and one could easily spend an entire vacation within the hotel. For those who want to experience more the hotel is ideally located for day trips to Positano, Capri, Pompeii via boat of which the hotel has several. The sunsets are magnificent from their terrace in the evenings where live music is a highlight. The food, drinks, and service are all outstanding with a very passionate and caring team. All in all the hotel is One of A Kind and a MUST visit although you would need at least a week for the full experience. Thank you to everyone at the hotel for an unforgettable stay!
We have just returned from a 4 night stay at this wonderful hotel. After a longer lock down than most due to ill health and treatment we needed a special break and had an amazing time thanks to the excellent service, ambience and location of this superb hotel. We felt entirely safe due to the covid measures in place and the whole experience was just what we needed. We will definitely return and recommend to anyone considering a short trip to Italy to treat themselves very soon, without hesitation, to the luxurious experience offered here. Thank you so much to all the staff for making our trip perfect.
Had to check out of the hotel today, and missed being there straight away! The friendly, chatty, helpful staff definitely add to the relaxed atmosphere! Nothing is a problem, and you feel like your seeing friends everyday. :) The food is fantastic. Fresh! The one thing I would add to the lunch time menu of mainly very tasty pizza, and pasta is a few salads to add to the mix. I definitely recommend a visit!
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