What to expect
- Sleep Quality
Last 5 reviews
This hotel is exceptional in every way imaginable. I was blessed by my husband for my birthday last year with an amazing stay at the Excelsior. From the moment we entered the property past the guard gate, to the moment we entered our room, the feeling in my heart was awe inspiring. Our hotel host was kind and gracious, they upgraded us to a suite overlooking Vesuvius in honor of my birthday. They treated us with care & friendly hospitality throughout our entire stay. The breakfast was impeccable, dinner at their Terrazza Bosquet amazing. Location perfect to walk around Sorrento. If you are having a difficult time choosing a place to stay, look no further, this hotel is a giving hotel to her guests. It is everything a traveler would hope to find on the Italian coast.
We stayed off season, early November. The hotel is in a perfect location for walking Sorrento and the views are wonderful. Staff were welcoming and attentive. Breakfast was plentiful and delicious. Our room was very comfortable with beautiful period furniture. We truly enjoyed our stay!
Lovely hotel, perfect for exploring Sorrento and area, boat to Capri just yards away and the town of Sorrento walking distance from the hotel in minutes. The staff were very attentive and the cleanliness superb. Would love to visit again
This hotel is simply amazing. Sorrento is a very popular city and so it's incredible that this hotel is so quiet and central. I loved the walkway from the road to the hotel entrance, with it's beautiful sculptures and champagne garden. We stayed in a junior suite which was beautifully decorated and had an amazing terrace looking out at the water and Mount Vesuvius. We even took the elevator down to the ferry area and caught a boat to Capri. This is an amazing perk as otherwise it would be a bit of a walk to get there. The service was exceptionally attentive and helpful. The breakfast was in a beautiful restaurant with magnificent views. The room service was quick and cheerful. The hotel itself is just magnificent and immaculately kept. And there is a Michelin star restaurant just downstairs where you can get thoroughly spoilt! All in all a wonderful stay.
Pompous and Arrogant
With family visiting in Sorrento for Christmas. We are here two years ago and loved it! (There are so many wonderful choices of fabulous places to eat) Stopped by yesterday to look at menu as my wife and daughter are vegetarian. The young man at the front desk was very helpful. Stopped by today to make a reservation and was met by an Arrogant restaurant staff. Might be Michelin Star rated place but they would lose that rating if based on service. The place is beautiful but not welcoming. To bad with so many choices in Sorrento I will go elsewhere. Not recommended for families looking to be in a welcoming environment!
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