What to expect
- Sleep Quality
Last 5 reviews
Luxury on the cliffs
Regarding COVID-19 measures: It was immediately obvious that the hotel took our health seriously. We had an absolutely amazing week stay here just after the reopening after the coronavirus closures. Everyone in a mask, and I mean EVERYONE from the front desk to housekeeping to the beach attendant. We felt completely safe and the hotel was incredibly clean and disinfected. Now let’s talk about the service- which to us was unparalleled. The NICEST staff, all spoke English but were so patient with our Italian, eager to ensure that we had a great time. And we did. Grazie dal cuore Hotel Ambasciatori, per una settimana assolutamente perfetta. This was our big vacation after living as expats abroad for the past year. I’ll miss my balcony view of Vesuvius. One day we hope to be back!
Lack of Customer Service
I have made two visits in recent years. The facility and setting is beautiful but the hotel seems to have an indifference to customer satisfaction. The beauty of the property only goes so far when it is offset by a lack of regard for the basic level of service and customer attention required at t luxury property.
The most beautiful hotel in Sorrento. Friendly and accommodating staff. The breakfast was fantastic and it is a nice walk from the down town area. The rooms had beautiful views and were very clean. Would love to stay again!
Fantastic Place to Stay
We stayed here for 4 nights in mid May 2019. I forgot to write the review. The place is fantastic and the staff is impeccable. The view from our room was unbelieveable. The hotel is literally built into the cliff. We had a room with a balcony over looking the bay. We ate breakfast here every moring and it was quite a buffet. Lots of fresh fruit, cheese, breads and of course eggs and fixings. We also ate dinner her twice and it was excellent. The crepes flambe for desert were fantastic. The hotel has a nice little ar area fro for drinks. There is also a really nice outdoor area to take a bottle of wine and just watch the bay. There is also a nice pool deck (with a bar tender) to sun and enjoy a dip in the ocean. Again the staff was fantastic. They quickly arranged a car for us to go to Positano for the day. Also a short walk from the hotel is a really nice market area about 3 streets wide with restaurants and shops. great place to get souvenirs. I highly recommend stay here if you are in Sorento.
Honeymoon 2009 was unforgettable
I stayed here with my wife in 2009 and the hotel is just wonderful. Everything about it from the lobby to the room was incredible. The food in the restaurant was a tad overpriced compared to the quality you could get from the nearby restaurants but was otherwise fantastic. The staff was above average, losing points only for being very aloof. If this is what you prefer though, then they were otherwise good at their jobs. The pool was wonderful as was the man-made cove you swam in for an ocean dip. You have to take an elevator down through the cliff face to get to the dock. We had a top floor room with a huge corner balcony and the balcony alone was worth every penny we paid to stay here. Sitting out on that balcony in two easy chairs while holding hands with my wife and feeling the breeze blow in off of the Mediterranean as the magnificent sun set is the happiest memory of my life. I apologize for taking so long to write this review. I just noticed as I was submitting a review for a recent holiday that this was the one location I forgot to review from our honeymoon.
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