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Last 5 reviews
Heaven on Earth
There are no words to describe the beauty and serenity of this magical place. If you are considering visiting Ravello during your Amalfi Coast holiday, you truly should. And if you do visit Ravello, there is no better place to be than Palazzo Avino. The service is out of this world. You feel taken care of every moment of the day. The breakfast is sublime and their whole staff is so warm and welcoming. The general manager, Antonio, went above and beyond in helping us coordinate our trip and activities. We can't wait to return to this slice of heaven.
Excellent but One notch off.
Excellent views. Very strong service. Food excellent. Exercise equipment a bit rusty. Only complaint was we were charged for a night we could not use (but did stay for two subsequent nights) because we had to stay in Rome because of airline strike.
Five star boutique . Ravello’s best 👍🏻
5 stars come when truly deserved. Palazzo Avino Hotel represents what a boutique hotel should be. From the staff meeting you where the taxis drop tourists off to grab our luggage so we could walk stress free to the hotel —> to the immaculate upkeep of the grounds —> to the kind upgrade to a seating balcony view —> to the surprise dessert waiting for us one day when we arrived back to our room. Extra bonus: the beds are so comfy you don’t want to get up 😅 . The views from the hotel restaurant, the pool, our ocean side room all debatably some of the best in Ravello ( debatably only because the Cimbrone gardens have some epic views ). We have said we don’t know if we would come back to Ravello…except to stay at the Palazzo Avino again. It’s not that we don’t love Ravello. We do. But it’s a small town and you can accomplish much of it quickly. However PA stole our hearts. Do not hesitate to book and be amazed.
We didn't stay at the Palazzo this time, but came here for a late lunch. The restaurant is on the terrace looking out over the stunning vista. We were under no pressure to head to our table, and were made to feel very welcome by Salvatore and his team. We had a lovely cocktail at the bar and then headed for dinner............it was absolutely spectacular from start to finish. I had an eggplant/mozzarella/tomato sauce starter - this description does no justice to the flavour. I loved it so much Salvatore gave me the recipe and I plan to give it a try, but I've no doubt it won't be a patch on this. I followed with a mixed seafood pasta - I could have licked the plate. My husband had BBQ Octopus for starter - truly delicious, followed by Grilled mixed local seafood - he adored it. As it was our last night we had to squeeze in a dessert and I wasn't disappointed - Tiramisu - worth every single calorie. 2 complimentary large limoncello finished off the eve - we will definitely be back.
Gorgeous views, disappointing stay
We had high hopes for Palazzo Avino, which was recommended by our travel agent for a recent August trip -- we even went out of our way to visit Ravello from Rome, before we headed to Positano. When you arrive, the views are gorgeous and the entry area has recently been re-done. Check-in was fairly easy and our room was ready, even though we arrived on the early side. We had booked a deluxe sea view room (~1350€ / night). Our bags were brought up to our room and we had lunch first on the Belvedere Terrace, which was very nice. After our lunch, we headed up to the room and were completely shocked. For 1350€ a night, at one of two "5 star luxury" hotels in Ravello, you expect to get what you pay for. Even though the room did have a beautiful sea-view, it was completely outdated and the bathroom was so small, you could barely fit in the shower -- I don't think I've ever seen a shower this small, and definitely not at a 5-star luxury hotel. To make it worse, we were supposed to have a king bed, which was actually just 2 twin beds pushed together with a king sheet over the top. Additionally, the “lobster and martini bar” is very overhyped, and is just the regular outdoor hotel bar that turns into the “lobster and martini bar” at night — they do have a large selection of martinis, but there is only 1 lobster menu item available - lobster by the kg available for 150€ per kg. I will say, every cocktail that we had was exceptional. Finally, my fiancé and I got engaged earlier on this Italy trip and my parents tried to call Palazzo Avino several times to send champagne and desserts to our room — the front desk staff and concierge could not be bothered and were unresponsive via email to the several messages she sent. Nothing ever ended up arriving. Regardless of this, there are great amenities at the hotel - the pool, the beach club, etc. but this hotel requires a huge facelift if they are going to continue to charge so much per night -- I understand it is an old building, but most buildings in Italy are old and historic and manage to be updated. From the looks of the website and instagram account, it is clear that a lot of money was sunk into marketing and updating the parts of the hotel that are visible to the instagram crowd — these features and updates are not representative of what the hotel actually looks like on the inside. Do yourself a favor and pay 100-300€ more per night, and stay at Le Sirenuse in Positano, which is a true 5-star luxury hotel with gorgeous accommodations and a very attentive staff (and save Ravello for a day trip).
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