Guest reviews NH Collection Grand Hotel Convento Di Amalfi

by 788jackief

Disappointed

I couldn’t have been more excited to arrive here after reading the reviews. However The hotel really needs to up its game to be classed as 5 star and justify the price . We were kindly upgraded to a suite with a fantastic view of Amalfi which was a fabulous start . The rooms definitely have a look of ikea about them with very basic furniture . There was a musty smell which may have been due to the close proximity of the church or the black mould on the shower tiles . The shower was a spidery flow or a painful hand held attachment. We actually ran out of toilet paper at one point which I never have experienced before in a hotel - when we pointed it out it was delivered but not put in the holder! . Breakfast was disappointing with not much choice - poor fruit selection , basic Kellogg’s cereal boxes etc and cooked options but no menu that I could see to explain what they offered - certainly no Bircher or eggs benedict treats on offer. The surrounding walkways are breathtaking and the pool area with infinity pool is an Instagram dream. We ate in the hotel one evening and it was expensive and tasteless - €36 for a plain grilled steak not seasoned with plain sautéed potatoes and spinach that tasted like fish . We pointed this out but was not offered a replacement . The coffee was poor like a Costa from a motorway service machine . I don’t understand how coffee in the town bars was amazing and a 5 star hotel can’t match it . The location is ideally placed to walk in to Amalfi and the hotel from the outside looks spectacular. The staff were courteous and helpful with one exception . On our final night we asked if we could eat the bar menu food in the restaurant as we only wanted a light meal and the bar area tables outside were not in use due to the rain . This was denied and we ate uncomfortably on a low table . Just felt embarrassed for asking and not sure why this would have been a problem . This hotel is in an amazing building in a spectacular location but a luxury stay it isn’t .

by fletcher1965 Burton upon Trent, United Kingdom

10 days of bliss

What a fantastic holiday.i have travelled many places and stayed in some wonderful hotels but this one tops the lot. I’m also chairman of several hospitality businesses. Fantastic location - walk into Amalfi ( travel to locations by boat best - roads tricky) off road by private hotel route. Views stunning and ambience of hotel is relaxed. Loved the outdoor gym and to book am or pm pool sessions. Stops subbed hoggers when not there. What sets this hotel apart is the people and service. They are genuine, passionate & knowledgable about locality, do beyond the ordinary on service ( so many examples to mention). I would like to mention Flavia for her outstanding help, Christien ( first Omellete is his best!), Diego for his wine choices and leadership, Jaomario for his constant bar service and supply of drinks and snacks- so welcoming. Organising and local restaurant bookings were outstanding. I didn’t see the leader or boss much as there is no need when you have such well trained team - congrats to you and keep up the amazing service. Thanks for making our break so special. Gary

by FransHeijmans Almere, The Netherlands

Excellent hotel with great views over the Amalfi coast

Great place to stay. Large and nice rooms, all with sea-views. Friendly staff, very helpful. Great restaurant on site with lovely vies over the coast. Hotel offers a shuttle service to the nearby town.

by tmeveritt London, United Kingdom

Nice hotel in a good location

We had a really good time here despite the weather. The customer service was excellent. They: - reserved us a spot by the pool while we were waiting to check in - gave us a complimentary upgrade - park your car for you (there is a fee for this but parking in Amalfi is a nightmare) - helped manage a reservation at a local restaurant and helped organise transport The place is stunning, we only wish the weather was better!

by Trajan64

The most amazing hotel in Amalfi

We arrived after a long trip from London to find the most amazing hotel both in terms of design but most importantly the level of service. Everyone is so helpful and friendly from the cleaners to the front of house. The pool is great an the restaurant offers spectacular views and excellent views. Its just a shame we had to return to the UK