What to expect
- Sleep Quality
Last 5 reviews
good rooms. COVID prep/management was also good. around the corner from the Duomo. The breakfast option had excellent service and very good food. Close outdoor restaurants in immediate walking distance. Id' recommend this location to any overnight business travellers.
I have given an overall rating of 'very good' due to the location - I found it to be a fantastic location due to being so close to the fabulous shopping, Duomo, Galleria and also walking distance to The Last Supper and Sforza Castle. I have then marked 'average' for service, rooms and value which seems a little contradictory but I will explain. The service was lacking at breakfast with no menu on offer and the server did not tell me all that was available for selection, infact informed me that there was barely anything available for my breakfast which led me to eat out. I was then back in the restaurant for breakfast on my last morning and saw people eating all sorts of things but these had not been offered to me. I also asked where to mail a postcard and the reception attendant could not tell me, no idea. I could not be the first visitor wanting to mail a postcard, the same attendant could not tell me where to buy a hairbrush either - their was another attendant who could help me with the brush.....hence the 'average' rating. Even though I did not find them especially helpful with information, they were generally friendly. The room was small but comfortable and clean but with no jug for a cup of tea. When first furnished it would have been lovely, but as it happens, the room was looking in need of a freshen up. In saying all of this, I would stay at this hotel again simply due to the outstanding location - the cafe over the road has great coffee and the best croissant I have ever had.
The hotel cancels the reservation without explanation
I made a reservation for this hotel for the period of the exhibition, the dates of which were rescheduled, and the demand for hotels in one night doubled or even tripled for a given period of time. My reserve was fulfilled early in the morning, and in the evening of that day I received a message that the hotel was full and my reserve was canceled unilaterally without further explanation. Having spent my time, having selected and fulfilled this reserve, I was left without a reserve as a result, and I must complete the whole process again, considering that for the whole working day, while the hotel was in charge of all the hotels with a decent location, they were already sold out for one working day. On the phone, the manager of the specific role couldn’t explain normally. On the phone, the manager of the specific role couldn’t explain normally
Great location and very helpful staff
My husband and I stayed two nights at Sina De La Ville. Upon arrival, the staff was quick to check us in and show us the room. The room was spacious and clean. The breakfast was adequate - not a lot of selection. They had caffè Americano out and available immediately, but you could also order espresso based drinks. The front desk staff was amazing - they made great recommendations for food, were able to quickly help with directions and making change and were more than happy to make reservations. The bar staff was also helpful - the large bottles of water were unavailable, so the bar tended only charged us for one large bottle and gave us two smaller bottles since it was their fault. It is small things that make for great experiences. Thank you for making our stay enjoyable.
Great Location but breakfast not so good
Perfect location if you are visiting La Scala. Our room was comfortable but functional. Very few clothes hangers, no drawers and no mirror above the dressing table. We had a problem with ants in the bathroom which we reported to reception and the cleaners twice but nothing seemed to have been done about them. We even took the dead ants to show the reception staff. Breakfast was not particularly good - the bacon was inedible, the scrambled eggs very salty, very little selection of fruit and cakes. The bread was hard and the staff not particularly friendly. We stayed for 4 nights so by the end of that we were fed up with the meagre offering. Not what you expect from a 4 star city centre hotel at the prices we paid. We came back at 11.15 pm from the opera one evening and we told the bar was closed, the dining room for room service was closed and the only thing they could offer us was a kettle that had old tea leaves in the bottom and some tea bags. No milk was available and no food whatsoever. Also not what you would expect from a hotel of that standard. Very disappointing in fact. We would definitely not stay there again.
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