Guest reviews Grand Hotel Bristol Resort & Spa

by ddeur Brussels, Belgium

Much ado about nothing

Total disappointment, all the more so for the absurd price you pay. This hotel is nice, but ridiculously out-priced. We paid 450€ for the room and they asked us 15€ supplement to leave the car in the resort (not even in a parking lot). We were cordially invited to use the (wonderful) spa. But we could not use it fully as it closed at 19:00 (… they started closing at 18:45) which we were not told when we went in (18:15). The surprise came at the end when - leaving the spa - we were told we had to pay 24€/pp for the spa - thing that we were never told before nor was it written anywhere!!! The room was small but very nice. Dinner was a total disappointment: bad welcome, limited choice and honestly tasteless. Very unpleasant and arrogant waiter at breakfast, asking customers to speed up their choices (luckily not to me …). I sent two mails to the hotel for a clarification regarding the Spa: they completely ignored them. Ridiculous and disappointing …

by helenp403 Brussels, Belgium

Pick up your game and question your practises!

First things first: staff at breakfast is nice, helpful, professional. Pool boy really polite & helpful. Rooms coean, nice view, expensive but ok. Then the downsize: listen: if you pay gor a hotel, you shouldn’t pay extra to have a sunbed. Period. Money doesn’t decide everything! Spa is extra, sunbed almost all taken by people that do not even show the entire day. So hotel: shame on you! You have customers that DO want to enjoy the pool, and booked your hotel for this reason. So you give them a place at the pool. If you don’t: put it in your advertisement: warning: this hotel serves only the ones that pay extra for everything that should be included. We are europeans: so behave like that: treat all customers as if they are welcome, and serve what they came for! And get more serving staff at lunch time too: the food is good, but the staff is understaffed.

by John L London, United Kingdom

Doesn’t live up to expectations

Whilst imposing and enjoying amazing views the quality of the hotel and rooms doesn’t justify the price. Service was very good, we attended a wedding and all staff were very attentive and friendly. Rooms are quite plain and bathroom very small. Having paid over 260 Euro for a room to be charged 15 euro to park a moto cycle in an outside parking space is just being penny pinching as is charging 6 euro for a fried egg.

by brucel554 Predore, Italy

Great choice for many reasons

Situation excellent. Staff totally warm, friendly and welcoming. Room we had was very spacious with all facilities. Rooms and public areas were immaculately clean, they had very thorough covid protocols in place. The spa within the Hotel was superb, we would return for the spa alone. Swimming pool and area has everything you can ask for, if the weather is kindly to you. To stretch your legs there is a pedestrian walkway down to Rapallo, and easy 15 mins stroll. Views from the bars and dining rooms are stunning..

by garyfrielick Manchester, United Kingdom

Fur coat and no Knickers!

On the face of it this hotel is wonderful! Stunning location overlooking the sea and the Rapallo bay - a lovely full length swimming pool too so why only 3/5 you ask? We had a superior room with sea view and balcony which was nice but quite old fashioned and the smallest tv you’ll ever see! Very poor tv channel selection - we had dirty glasses left in our room for 3 days! Breakfast was average - same choice everyday and served on a saucer! A poor food menu at lunch and dinner which made it easy for you to decide to eat in a Rapallo every evening! A nice 20 min walk into town by the coast but cost €15 for a 5 min taxi ride back! The staff were ok - could have been friendlier - this hotel honks it is better than it actually is!