Guest reviews Belmond Hotel Splendido

by Dominic B Monaco

impeccable service

being my first visit to Portofino - the splendido hotel and staff made it very memorable and an absolute pleasure - the hotel itself is wonderful with stunning views and the service provided by all members of staff was impeccable - will certainly be staying again and if the splendido is example of the belmond chains quality will be trying their other hotels as well

by olavoleite Zurich, Switzerland

Portofino .. simply spectacular!

Since we arrived at the charming Portofino, we have been warmly welcomed by the hotel staff. Everyone was very friendly and helpful. The hotel reception was spectacular; the manager and his team did everything to make our stay unforgettable, especially Mr. Andrea. We received a nice upgrade on arrival that made our stay a memorable one. The service in the restaurant and the breakfast were always excellent and impeccable - everyone remembered our last orders and inquiries. We were already fans of the Belmond chain, but after those four days in this beautiful property, we confirmed our admiration. We have no words to thank you for your attention and service during our stay. Congratulations to the housekeeping team (especially Mrs. Valentina), the pool (Mrs. Daniela), and the restaurant. We are counting the days until our next visit.

by Odyssey802897 Congleton, United Kingdom

Wonderful stay in a truly special hotel

We recently stayed at the Belmond Hotel Splendido to celebrate our Silver Wedding Anniversary - and it exceeded every expectation! From the wonderful warm welcome on arrival and our beautiful junior suite overlooking the sea with furnished balcony to the incredible food and service throughout our stay - every element was exceptional. The safety measures being taken by the hotel during the current pandemic were reassuring and more than adequate - the town was quieter than normal but so pretty and lovely to walk around. Do let the hotel know if you are celebrating a special occasion as they will bend over backwards to make your stay memorable - our stay was one we will never forget!

by joinerclub London, United Kingdom

Wonderful family stay

Went there for 3 nights and had an amazing time, even with the backdrop of covid. Staff took covid very seriously and ensured safety of guests and coworkers alike. They still managed to keep the charm of the Belmonds though and the level of service is impeccable. Contrary to some of the comments here, I didn’t not see any evidence of staff trolling for tips and I believe it is actually discouraged. While the hotel was wonderful as I expected, the biggest surprise was how good the restaurant was. I have found some Belmonds to have overpriced restaurants but here the food was worth the extra money. The atmosphere is enhanced with the fantastic pianist they have. The best thing though has to be that view

by jc2020TA

Guest discrimination practices!

I would like to highlight a practice that I experienced during my stay at the hotel. The restaurant and swimming pool have indeed a great view, however the staff and hotel in general treat its guests differently; yes, there is a sort of discrimination in place for the guests based on how many times they stayed in the past, how much they spend, the rate they pay and most important how much they tip the staff. Repeater wealthy guests who go there every year and give huge tips enjoy the benefit of being placed in the best spots in terms of view in both the restaurant or swimming pool. Waiters are more than happy to help because of the tips. If anyone else go, is a nobody there. They would just tell you “these places are already occupied, you cannot sit there” as it’s mentioned in some other reviews here on TripAdvisor as well, which clearly shows how this is a common practice in both the restaurant and the swimming pool. When talking to some other guests and staff, I also have heard that in the past, there was a guest who has even occupied the whole bar (even if he was not physically there at that time) so that when he would come downstairs from his room, he did not have to wait. I want to clarify that this was not an event, he just tipped and requested to hold ALL the bar for him. This has obviously caused many guests to be upset because, despite they were ordering drinks at the bar, they were unable to sit. In many years, I have never such a discrimination towards the guests in a hotel. Here it appears that only those spending a certain amount for the rooms are the ones who deserve a good treatment, while those paying “cheaper” rates and not tipping the staff, do not deserve an equal treatment. If you have these sort of rules in place, then just sell online a rate that allows every guest to benefit of the same treatment. Also, if it’s mandatory for the guests to tip the staff, I suggest you clearly put some alerts for the guests, so they are fully aware of that. In general I would like to mention that I am very disappointed with this ongoing practice and I am even more surprised that the General Manager is not aware of this or, even worst, he just does not intend to stop this awful practice. I hope exposing this would give the management the chance to review what goes on there and let them understand that all guest must be treated the same.