What to expect
- Sleep Quality
Last 5 reviews
Exclusive and beautifull Hotel - arrogant and unfriendly staffi
A very impressive hotel at 1 of the most beautiful lakes of Italy. The area is gorgeous. We had a room at the front, huge and comfortable. Extremely surprised of the unfriendly staff of the hotel. Normally they ry to support you with everything. Even a request to the servicedesk was not answered. Too bad.
The hotel is located in Stresa with lots of little boutique shops and places to eat overlooking Lake Maggiore. The staff were very friendly and welcoming. They gave us a brief tour of the historic hotel and then took us to our room with a lake view and small patio on the 2nd floor. They told us it’s available and we didn’t have to pay for upgrade to which we were very happy. The room is clean, accommodates two people with a good size bathroom; towels changed daily, bed was comfortable. The Victorian decor and antiques highlights the hotel with a luxurious ambiance. The breakfast selections were great with lots of varieties to choose from. We booked their special dinner and the food was very good. We walked along the lakefront and enjoyed the beautiful town and the lake view. Their great service and professionalism makes this hotel the place to a perfect R&R.
Superlative two week stay
This is a remarkable hotel in all ways. The staff and management are professional, passionate, pleasant and polite. We have always been treated warmly, kindly and professionally by the ownership, management and especially the staff. This is our seventh year staying once or twice a year at the Borromees. We will be very excited to return in May.
Elegant hotel on Lake Maggiore
We spent one night here on our recent visit and will look forward to coming back. The hotel is filled with artwork and antiques. We had a beautiful room facing the lake. The full breakfast was outstanding. There is some road noise as the location is on the main street. We did use the spa and although the sauna and steam room were usable, the whirlpool was not working. We were told that the hotel is closing for a few months for an upgrade.
Upsetting , for the first time
After many previous visits , and lots of appreciation for them , this time a different atmosphere has been felt . Apart from the reception at arrival , kind and efficient , the general staff and employees were cold , distant and not much cooperative . The rooms , beautiful as ever , were lacking Sky TV , the minibar was not replenished regularly , empty bottles and used glasses left where they were .
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