What to expect
- Sleep Quality
Last 5 reviews
Amazing stay at this wonderful hotel
I spent a few days at this hotel with my girlfriend in the first half of September. The hotel is truly a piece of jewellery in a breathtaking location. The premises boasts a unique setting with a huge green park, a pool with stunning views and a private pier for swimming directly in the lake. The staff at the pier and at the pool were extremely friendly and accomodating. The cleaning staff is also very professional and cordial. The room we stayed was a suite, as such it was extremely spacious and refined. I would really recommend this hotel because staying there itself is an experience thanks to its location and services. Additionally, the guest is given maximum attention and it is potentially followed for every need.
A beautiful hotel, service could be improved in the restaurant
We have just spent a lovely two nights at the Villa Palace Cortine and the hotel itself and the grounds are breath-taking. The room was an ok size and had lovely views of the lake. The beds are not the quality you would expect from a hotel such as this one. They were very hard! Concierge and the staff on reception went out of their way to help us with booking a private boat, serving us wine once the bars were closed and reserving tables for us at restaurants. The private beach is a great place to spend a day in the sun and the bar area and upstairs terrace have lovely views of the lake and the grounds. The breakfast itself was nice and we also had the tasting menu with matching wine pairing in the same restaurant and unfortunately, although to food was nice, the service was not as it should be. I think they were understaffed, if not, it certainly felt that way, with quite a delay between arriving and being given the menus and then in between receiving the food. This is such a shame as everything else was perfect. This is the only thing that can be faulted, everything else was perfect and I hope we have time to return again one day, as it is a small piece of heaven in a beautiful little town.
Fabulous Hotel with wonderful service
We stayed here for four nights with our two children 6 and 4. The hotel is set in truly beautiful grounds just a few minutes walk from bustling Sirmione. The wonderful thing about this hotel is the sincerity of the service. Everyone wants to ensure you have the best time at the hotel; the concierge are exceptional and gave us brilliant restaurant recommendations, the staff at the pool/down by the lake are charming and helpful, the cleaning staff are friendly and accommodating and the waiting staff go out of there way to ensure you are comfortable and have everything you want. I don’t disagree with some other reviews that the service can at times be a little slow, but we were on holiday and it really didn’t matter...especially as it was clear everyone was working extremely hard. The rooms are large and the beds are great. The pool is beautifully maintained and the loungers are comfortable. We had dinner on the hotel terrace - which while not cheap was a lovely experience and worth the price tag. We also had a babysitter twice who was punctual and charming. I would wholeheartedly recommend this wonderful hotel.
Gorgeous place - service could be improved
We stayed there for 4 nights in the middle of August and really enjoyed the hotel and its gorgeous park. It is very rare to find a place like this and it makes it a really perfect and secret hideout. We also were really well guided and advised by the Concierge (the senior one) who was incredibly helpful and nice and who spoke perfect French. It really greatly contributed to making our stay very enjoyable. His junior colleague was also very helpful. Thanks to them we rented bikes and a boat without having anything to do and in the simplest was you can imagine. Merci ! There were a few downsides though : - the service at the main restaurant is incredibly bad. I don’t know if it is because they are understaffed or if they are poorly directed, but the result is really poor. It was in our 2 weeks trip in Italy, by far, the least enjoyable experience at the restaurant. Also, and it is really important for this kind of standing hôtel, the food was just average (our two risotto wouldn’t be acceptable by a real Italian cook’s standard) - Unfortunately the service was the same for the breakfast which really made it a stressful experience to be honest...we ended up having our coffee in our room - The soundproofing between the bathrooms is almost non-existent and you can literally share with your neighbor everything that is happening in his bathroom. - If you come by car, going through the crowd in the historical center of Sirmione is really a terrible experience - and because you don’t want to repeat it too often, it may lead to a feeling of being trapped in the hotel and you anticipate how overwhelming exiting by car will be. (Fortunately you can rent a bike or a boat to leave the hotel in a less stressful manner.) Overall the place is really one of a kind and we really had a good time there - it would really though deserve better service at the restaurant to make it a really « palace » experience.
Magnificent hotel with a huge park and a fantastic restaurant by the lake ... very nice food , great staff , very professional and friendly. The dock with sun umbrellas and san beds is awesome!!!! You can relax, read, enjoy the sun and have a drink without worry about anything!!!! Also the evening restaurant is lovely! Nice atmosphere and very nice food. Great staff. It’s the second year we go and we’ll definitely go back again.
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