What to expect
- Sleep Quality
Last 5 reviews
Lefay is a slice of Heaven. From the spectacular views and beautiful greenery to the spotless and impeccably kept amenities, to the helpful and personal service you get from everyone you meet, I couldn’t think of a more pleasing and relaxing way to spend the day. The food and service at both restaurants is also excellent. We walked out of the place totally zenned out, relaxed, happy, and a lot wiser about how we should manage nutrition. The classes and personal training were completely up to scratch and tailored to our needs. I can’t find one thing that I could complain about. Highly recommended!
Lefay Resort & Spa Lago di Garda Will Win Your Heart
Stopped here for one overnight between Bellagio (Lake Como) & Venice to experience Lake Garda. We absolutely LOVED our stay. THE ROOMS WOW!!! Our room overlooked Lake Garda and was brand new, beautifully appointed. Lots of space in the room, with huge bed, sitting area and private terrace. THE FOOD Hotel lost a half point here. We ate 3 meals here - lunch, dinner & breakfast. Poolside food menu was limited, but delicious Dinner in trattoria was uneven- some dishes were TOO SALTY to eat (I love salt in EVERYTHING & use way too much - and I 'm saying this!!!). I told the waiter, and he didn't care at all. No notion of - let me tell the chef, want me to give you something different, let me give you (x) for free . DID NOT CARE. Breakfast was fantastic!!! huge buffet, anything you can imagine, accommodating staff helping you get food (to avoid germs and everyone self-serving at buffet) THE POOL Impeccable. Choices of pools, temperatures, spaces to hang out. Infinity pools overlooking the lake. You can't dream up a better setting if you tried. THE SPA Considering how beautifully and thoughtfully designed this entire property is, I think the team missed the mark on the spa. This feels more like a gym spa than a luxury resort spa. Here are some reasons - (1) Front desk was not welcoming & asked for surgical procedures done, then asked WHAT is that procedure for?? in a public setting and loudly??? (2) Changing rooms were not private enough - you change in the same space as the lockers - with a clear view to the hall-husband had same experience in his room - EXPOSED to anyone walking down the hall every time the door opens?? (3) In your robe, ready for a massage - you have no private waiting area. You go back to the general spa lobby - which EVERYONE passes to get to the pools. Men & women together . Workers walk through talking about the job, poolgoers walk through - and you are sitting nude in a robe? Bummer. (4) MASSAGE itself was good. Therapist was 5 minutes late to get me & did not make up the 5 minutes in my massage - so essentially I was short-changed that time. She didn't apologize for it. Listen this is not a huge deal, but consistent with the staff not caring. THE TEAM The best way to explain this ... the team did not seem excited to share their experience with guests. They were formal, they did the job, but they lacked the PASSION/ENTHUSIASM/EXCITEMENT...We had just come from a darling boutique hotel, nowhere near as elegant in Bellagio - and by contrast the staff took such pride in the breakfast room, at the pool, at the spa. This felt like someone who was just showing up to work from 9-to-5 without excitement for Lake Garda, LeFay or serving guests. I found the front desk to be super helpful, friendly & accommodating. Restaurant staff was professional - but not personable/warm. They did not seem excited to share their cuisine with guests. Overall - I loved this resort. I think the coaching needs to be with the teams to be enthusiastic with travelers and I also think the spa should be reconfigured physically....
Most enjoyable stay at the Hotel and Spar after the last few years we all have had.
Excellent service with the most beautiful views , Spa treatments and staff impeccable and the food outstanding . Any request was not a problem . We have spent many a time around the world staying at hotels with Spa's this is up there with the best. Russell & Anna
One of the best hotels I've ever been to
Almost everything about our stay was perfect - the rooms, the pool, the bar, the staff, the views, the gym, the attention to detail. It's expensive but offers good value nonetheless, especially if you take advantage lt complementary e-bike tour and steam baths/sauna. Only the brasserie was a little underwhelming. Maybe one day I'll return.
Great hotel, perfect service. Very clean. Excellent restaurants.
If you need beauty around, good service, organic food.. its your hotel. Very calm environment and friendly staff. Room was very clean, always with big attention to our needs. Spa was a weakest part for me, but in general - excellent hotel.
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