What to expect
- Sleep Quality
Last 5 reviews
A satisfied stay with all the amenities at affordable prices. Thanks to all the staff memebers for timely response and service. Special Thanks to Ms. Aparajita Vinod, Front Desk for super quick check-in and check-out process.
A Very Guest Friendly Atmosphere Created by the Staff
The Service provided by the Hotel was excellent. The staff in reception were all friendly especially a staff named Sanjay, the housekeeping and restaurant staff especially miss Swetha were really friendly and Helpful as well. The Stay at Radisson Hotel was really Pleasant. If I have to point out their greatest merit, that would be their staffs and Hospitality.
Stay was good. Buffet varieties could be more with non veg included. Phone line had issue. Staff was very helpful. Room and Bathroom were very clean. Buffet items could have been tastier and more variety of fruits included.
Poor quality of room and pathetic stay
I am referring to my booking thru booking.com vide their confirmation no: 2835888246 for 4 rooms for 8 persons, check-in dated 17.12.2020 at 6pm and check-out scheduled on 20.12.2020, with 100% advance payment of Rs. 57,120/- at the time of check-in. We regret to inform you about the pathetic quality of all four rooms which we experienced. I am describing in detail the various observations about the rooms, which we can support with pictures. - The rooms where we have been accommodated, as well as the furnishings, unclean, non-functional and in deplorable situation. - Paint on the furniture and walls were coming out, and there were cracks on the wall. - Broken electric kettle, which was replaced after complaint. - Shower was not working in Room 603. - The switch of one of the stand lamps was not working. It was taken away later. - There was no proper parking for our vehicles inside the hotel complex, and they had to be parked outside. - Two Indian-style electrical sockets were provided for charging gadgets, out of which one was not working. There wasn’t any European socket for my iPhone. I was given an adapter, which wasn’t working and had to be replaced later. - Bathroom commode was placed in a very cramped place. The hand shower was placed on the left side and was very short in length, thereby making it very inconvenient to use. - There was water leakage at the bottom of the washbasin. - The quality of toiletries provided was inadequate. Only soap, shampoo and shower gel were provided. No conditioner or body lotion were provided. - Inadequate COVID-19 compliance, there were no hand sanitizers in the room. After complaining about the same, we received a few sachets of sanitizers. - The quality of the breakfast was also quite bad, not befitting a 5 star hotel. The choices were also extremely limited. - The speed of the WiFi is extremely slow, last night it was slower than 1Mbps. - Chair provided in room was of poor quality, broken and its handle cushion was torn out, which was replaced after complaint. I have called the manager Mr. Anjan Sahu to see and replace the room. He accepted that these rooms should not be given to the guest but due to overbooking he is unable to help out. Unfortunately, there are several other things to complain about, and overall, it took me almost 4.5 hours to file an official complaint with the manager, making my first night’s stay extremely uncomfortable. I was unable to sleep the entire night. Further I lodge a written complaint to hotel, on check in night as well next day but no actions have been taken so far. Vey next day we have offered another room and the quality of this room was more or less same. Finally we have checked out the hotel after my one night stay and asked for refund of my money, which they have agreed deducting one night stay. I am attaching all the supporting photographs which were taken during my one night stay, complaint letter, & booking reference thru booking.com and my further stay at Hotel Madin, Varanasi
Awesome, visited for tge official work and it was pleasure to stay in radusson. Recomonded to my friends . There should be some discounts for corporate so that we can stay in out budget. Over all experienece was good.
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