Guest reviews ITC Grand Chola, Chennai

by 268subirs

Fabulous experience - top service; warm and friendly staff; beautiful premises; well sanitized

Loved our stay. Special call out to Chef Rajesh for excellent cuisine choices, personalised touch...we loved everything there was on offer. And to Brinda and Manjusha and their teams for ensuring we had a comfortable stay.

by Falsafa18 Jammu and Kashmir, India

Good location and great value

I am so happy that ITC Grand Chola has opened up and it is seriously better than ever. The food and facilities all are same, just with more precautions on safety. I am a regular visitor, was very happy to see familiar faces of Habeeb and Vaishnavi from the concierge. Great going guys!!!

by rosep16757 Chester, United Kingdom

Convenient and luxurious place

Stayed for 2 nights with my husband before taking a flight back to the UK. Great location and friendly staff who are courteous, helpful and accommodating. The safety precautions are well followed and strictly adhered to. Also the Cheroot bar is a must visit. Vaishnavi from the concierge was great and Habeeb was instrumental in helping out ny travel arrangements. Will definitely be back.

by RoloMerlin Bristol, United Kingdom

Amazing

This is one of the most stunning hotels I have ever had the pleasure of staying in. The rooms are absolutely huge, modern, elegant, comfortable and clean. The gun is great and there are many great restaurants to choose from. All the staff are amazing and professional especially the concierges Vaishnavi and Habeeb. A total asset to the incredible team that work for ITC. I would be more than happy to stay at this wonderful hotel again.

by zedbacrew Birmingham, United Kingdom

Great customer service

I visited the ITC in Chennai and stayed for 4 days. The hotel is amazing and a testament to luxury. The rooms are beautiful with ipad controls and an amazing bath tub from which you can relax and watch TV. The bed is huge and comfortable. The food also is amazing with plenty of choice of restaurants and a great selection from room service. As I wanted to explore the local area and attractions I received excellent customer service from the concierge, both Vaishnavi and Habeeb were excellent in advising myself on what todo and where togo. They organised my transport and made sure the drivers knew where they were going. Also making sure i was safe and upon my return asking if everything was ok. Thank you Vaishnavi and Habeeb for your excellent customer service. Unfortunately because of the Covid situation the pool has been drained but you can still sit outside on the deck chairs. Overall a great stay at a great hotel with great staff. Thank you ITC Grand Chola, i will most certainly visit again in the future.