Guest reviews ITC Grand Chola, Chennai

by 920abhinava Mumbai, India

Worst stay... It should be 2 star hotel

It took 30 mins to check in and 30 mins to checkout. Had to stand in queue as if paying MTNL bill. No hospitality standards, people seemed to be least bothered about residents and ignoring struggling residents. It took 30 mins in night to just order food and 45 minutes to get food after that. Nobody picks call at in room dining. I was so excited to stay at ITC chola hearing it's grandeur but it's worst when it comes to service. The carpets are torn and stained. Staff is in absolute chaos... Last stay with ITC...

by Happiness35055357378 Chennai District, India

Vijay Hazare Trophy 🏆, 2021 Bio bubble Apollo Medical Team

This has been my first experience in this fantastic property with state of art facilities in the field of hospitality. My long stay here seems like a very brief stay as my longing does not end here, as the hospitality services from Front office at the start, up keep of Room and ambience by Housekeeping ably headed by Mr. Masud and predominantly, the Food & Beverage services headed by Mr. Islam, be it these staff Mr. Pankaj and Mr. Abhishek were very receptive and polite and accurate in services. Last but not the least, without a special mention of the taste & quality of the food, both buffet and Q meal, it is incomplete. I, on behalf of the Apollo Hospitals, heartfully give my gratitude for your sincere cooperation through out this project. Keep going ITC GC. Thank you!

by RkVeera

Top of the line Customer Service

These are instances where we need to appreciate the five star customer service. Mr Akilesh's (restaurant reservation supervisor) depth on the food range that the hotel provides and customizing it to our needs was respectable. If you are planning for a special occasion to surprise some one! I highly recommend this place and hope you will enjoy the same customer service we did!

by jidhindavis

Excellent bunch of staff,I respect you guys

I stayed in ITC grand chola from 13/2/2021 - 1/3/2021 as I was accompanying Vijay hazare trophy Cricket team. Such a long stay,such a pleasant experience.As eveyone says it is well known about the amenities and responsible luxury they provide to their customers.But during this long stay I have seen something very incredible.A group of incredible people who worked there for us with such a great love to their job.I don't know how itc hires such good staff.As we where in biobubble staffs were also in biobubble.strictly they followed every protocol.only restricted staffs where there.even then their activities where seamless,they worked hard,never had any bad faces. I am very bad in remembering people's name. This is the first time in my lifetime I am remembering every staff's name where I stayed.i know Mr Mohan the security personnel who welcomes me and knows all the schedule for the day.Mr masud,mr Kannan in the reception who had solutions for every quries.Mr Robin from laundry who always spent few minutes to talk and enquire about my well being when he delivers my clothes. Incredible chef Mr Praveen sir the great personality,who always listen to his guests.sir I bow infront of u with all my respect.Chef Islam sir and rest of those in ottimo(especially Mr wangden,Mr Avishek,Mr Avinash) restaurant is the most enthusiastic bunch of people I have seen running and serving food with smile,even if forget those excellent tastes you provided me,I won't forget those smiles ever. Last but not least the enthusiasm shown by Mrs Sofia and vaishnavi to organise surprises to their guests. As a whole you guys have a lot of respect in my mind, won't be forgotten ever. Thank you Dr.Jidhin Davis

by surojitb261

VIJAY HAZARE TROPHY BIO BUBBLE

love the stay at ITC hotel ,with good food , ambiant stay and wonderful hospitality , had amazing pool sessions . The staff were very friendly including the reception Enjoy a lot even being in the long stay of bubble .