What to expect
- Sleep Quality
Last 5 reviews
This hits property is absolutely stunning. You take a boat ride to get to the hotel and that’s a wonderful start to the hotel stay. All the Oberois that we stayed at in India were amazing with top customer service but Udaipur was certainly one of the most stunning properties and the staff was incredibly kind and helpful! We did yoga one morning with Hiteshpal Singh Rathore and it was amazing. Probably the best yoga class we took on our India trip. (And no trip to India is complete without yoga!) highly recommend this hotel. Kudos to all the wonderful staff, thank you for making our trip special.
The hospitality from everyone at this hotel surpasses every other hotel.
A trip through the Thar Desert - Jaisalmer, Jodhpur culminating in Udaipur with a stay at the Oberoi the pinnacle of our trip. We always stay in a room with a semi private pool - (a moat) -It is really worth the extra. The service is brilliant . Without being intrusive the staff anticipate and meet your every need.We are always treated like royalty.
This was my 4th stay at an Oberoi property, and as expected, the property, hospitality and service were simply outstanding. Udaipur is beautiful and Udaivilas is stunning, but what made the difference was the warmth and smile with which every Udaivilas staff looked after us. The General Manager Amit Kaul has done an outstanding job in creating a culture that lives upto to Oberoi's "heart felt" ethos, where staff are empowered to make decision in the interests of its guests. Thank you to all the team at Oberoi, including Alok, Himanshu, Rimanii, Raghav, Raj, Muskan, Hashim, Tarun, Aman, Syed, Erick, Nitesh, Milind, Manikho.
BEWARE OF RATS
BEWARE OF RATS! I normally do not go out of my way to write good or bad reviews, however this is an experience I had to share. My fiancé and siblings went to Udaipur to check out potential pre-wedding photo shoot locations. Initially, we were mesmerized by the beautiful landscaping and architecture of the Oberoi Udaivilas. After walking around and admiring the views, we sat down for some afternoon tea. Things changed shortly thereafter.... my brother noticed a RAT IN THE COACH MY FIANCE AND I WERE SITTING ON. Naturally, we freaked out and asked a staff member if we could cancel our order and be excused. The staff member pushed us to stay and relocate, so we did. Initially, we were handed a discounted bill for 2/4 drinks we ordered. A manager did come over just as we were about to pay and cover the bill as well as kindly apologize. He offered to set up a time to further discuss the pre-wedding shoot over lunch courtesy of the hotel. At this point, we were pleased with the amount of customer service. HOWEVER, it has been OVER A WEEK and the manager has not replied to our e-mail/call. I am disappointed there was NO FOLLOW-UP from such a well branded hotel... only goes to show how much they really care.
No-one can come close to the Standar of Detailing and Luxury
Once in a lifetime you come across an experience which touches your soul. I am not the only one giving 5 stars to this property for my review, but there are many in past and I am sure there would be many in future as well. The kind of detailing you would see here is impeccable. Each of the staff members are so well groomed to talk, to serve, to smile, to greet. These guys don’t miss a beat. It was impossible to find out any flaws in there working at any point of time. Its like the army of ants (All working for 1 uniform and clear goal and that is customer satisfaction). I am an avid traveller, and have stayed in numerous hotels, and a lot of Luxury hotels as well. Most of them, if there is a problem during the stay and we inform them, then we get a reply by email saying please give us a chance to serve you next time, or stay with us next time and we will improvise etc etc. This property had a clear understanding for getting it done right in first go and if at all there is any error, to rectify it there and then itself fin the same stay. Room: We stayed in a garden facing room in the SPA wing, we had one of the most wonderful rooms, and I already have started missing it. It was very spacious, gracefully traditional yet modern. It actually had all facilities which you find in a modern contemporary hotel. A separate sofa sitting, a garden side bay window with automatic curtains, luxurious bedding, a pillow menu and what not. The room opened in the back garden private sitting, this sitting was so well designed, that it was private and at the same time gave us enough opportunity to relax near to mother nature. A butler button to call for services at any point in time. Bathroom: White pristine marble clad floor and walls. An ethnic bathtub beautiful placed near the window, a separate shower enclosure, a separate WC enclosure, a dresser for getting ready, it had it all. Gym / Swimming pool: The property has two main pools that can be accessed by any guest and some rooms have connected waterbody that is also suitable to swim. The hotel has a gym, yoga classes and also meditation sessions for its guests. Food: WOOOOW food from the hotel at all times. Since was i was travelling with two small kids (3 months and 2.5 years), we preferred eating in-room at most times. I have never seen a room service cart fitted with a FOOD warmer. The food once delivered to room is piping hot and has same quality as served in the restaurant. I also went out and had speciality dinning in restaurant "Chandni" and had a lovely evening. But i had a lifetime experience when "MR. AMAN" arranged a special private dinner for us in our rooms backyard. They had completely make over the backyard, made it warm with SIGRI (Coal Bruner), laid down most beautiful table cloth and cutlery to give us a feeling that we were like Kings and Queens. On a pre-decided time, the food started coming in and it was like a Automated process thereafter. With free flowing sparkling wine, the food that one cannot resist, the service and warmth that has no match, the dinner is to be remembered for a life time. Kids Activities: The hotel as a very well-equipped kids room which has so many kid’s activities. They also do kids movie screening in the room on special days. The hotel also has a kid’s area with swings and slides in the back garden. The same garden also has facility for badminton, basketball, football etc. Special Thanks: I would like to thank Mr. Amit (General Manager) and his team for having put this beautiful stay for us. We are truly impressed by the warmth and love your team has towards its guest and i wish to come back and stay with you guys whenever I get another opportunity.
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