What to expect
- Sleep Quality
Last 5 reviews
Amazing Hotel with Great Staff and Service
My family and I had an amazing time at the Leela in Udaipur. It’s a beautiful hotel with incredible grounds and views of the lake. The food is fantastic at both restaurants and the service is friendly, attentive and engaging. Divyansh, the trainer at the gym was particularly great. He put me through a complementary training and stretching session that was exactly what I needed after a long flight. Would highly recommend.
Thank you very much for all the amazing and superb hospitality during the stay and making the wedding arrangement perfect. Room are spacious and perfect for two. Restaurant and open spaces around are perfect for the stay.
A Palatial Pearl in the City of Lakes
I had the privilege of spending my birthday weekend at this gorgeous property situated in Lake Pichola. From the moment you step foot on the boat that takes you from the jetty to the hotel, you are treated like royalty which is fitting given the regal surroundings. The traditional welcome is a great touch after a long journey in and despite the fact that we were early arrivals, the hotel staff did their best to get us a room as early as possible. The customer service across the property is fantastic and there are smiles on faces of all The Leela staff. The local musicians and dancers who perform every evening are a delight to watch and the happy hour in the Library Bar is a sweet touch. The food at Sheesh Mahal in particular was outstanding and the table in the alcove (overlooking City Palace) was a great way to end our vacation. I had the chance to book an aromatherapy massage at ESPA Spa which was fantastic. Shoutout to Ashish in the Dining Room, for looking after us during breakfast each morning. Just a couple of improvements: 1.) The customer service prior to arrival could have been much better. The staff on the phone aren't nearly as helpful as the staff in the property which is a shame 2.) The water in the swimming pool was too cold and should be temperature controlled.
Hotel is OK
Not bad, but nothing really special about it. Food is good, but service is hit or miss. Ordering items from menu resulted in blank stares. Some items were not delivered and when we brought that to their attention we were assured they'd be delivered promptly at no charge but we tired of waiting and left before items were delivered. Phone service is messed up, buttons on phones dont correspond with correct departments and sometimes we got hung up on. Views are nice, but boat ride is a chore after the first time. Will try another property of I ever come back to Udaipur. Been to the Lake Palace and loved the experience.
It feels like home to be at Leela
As a hospitality team head (wedding) there is no other location in Udaipur as prime as the leela. The most beautiful property also has the best staff to work with. The front office is excellent as they don’t knw the word NO.. They are hand in hand with you , They make ur work completely easy and stress less . The Bestest support I got from Vishu(Vishmbher) Nafis , Sarita and Gaurisha.. The team is so efficient especially during the entire duration of the wedding and was absolutely amazing! Team Leela, Udaipur you are a dream.”
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