What to expect
- Sleep Quality
Last 5 reviews
Impeccable Service in the most luxurious settings
My wife and I spent two nights in this beautiful property to celebrate our 20th Wedding Anniversary. We had a truely memorable time and one of the best travel experiences in India. The men and women working at his property led by the GM, Mr. Prodyut leave no stone in making you feel at home and treat you like Royalty. Each night for dinner they curated special experiences for us. The Thar Sundowner experience is a must too. Many thanks to Bejoy for making the desert safari a special evening for us and making us gaze at Saturn and Venus. Lastly our Butler - Fateh Singh Ji. I have had many butlers in many luxurious properties. U were the best. Our accommodation was great too. They have their own organic vegetable garden and the early morning walk there was very special. Must say I regretted shifting to another city property post two days. Both my wife and I have become fans of The Sujan group and hope to experience their other properties soon.
An oasis in the desert. The general manager, Mr Chatterjee has assembled an excellent professional staff. We enjoyed the warm hospitality. Our interactions with Bejoy (the naturalist) and Ram (driver for many expeditions) left us with a much better understanding of the local wildlife and culture. The tents are spacious, well decorated and quite functional. It reminded us of what we imagine to be a Victorian style of "glamping". May we strongly recommend partaking of the Sundown dinner on the dune. A most magical event with local Rajasthani musicians playing folk music whilst being plied with wonderful food. This event will go into our family lore as one of our best travel experiences ever.
Simply wow!!, Memorable visit to the Sujan Serai, Right from star gazing at night to a visit to a lovely organic farm. Serai has it all, lovely paratha party and Rajasthani specialities over the breakfast served with a smile by Mr Fateh to quality warmth and hospitality by Gaurav, Nishank and team. We had booked for 2 luxury tent. Will love to visit other Sujan property soon especially Sherbag and Rajmahal. our stay at Umaid Bhavan would have been certainly incomplete in term of experience without a stay at The Serai. Keep the show😍😍
Dishonest and very expensive!
We booked a triple tent for our stay in December of 2018, unfortunately my husband got ill we cancelled the triple tent to a double. They put us in a double tent #12 and rented the triple tent to another family. When we asked for triple person refund, first they did not wanted to refund us but eventually they agreed. But now they are stalling since January 2019, we are going to dispute with our credit card company. Very dishonest! They think they can get away with it because we paid to a travel agency not to Sujan directly. Also the sunset drive they offer is not worth what they charge per person, where they take you the views are nice but not worth what they charge for a plate of cookies, tea and a glass of sparkling wine.
If you want a beautiful holiday in a desert then this is the place. It is only open in India's winter and closes during their summer. Relaxing, with some beautiful birds seen. Service met all expectations and the tents are just beautiful and equal to any I've stayed in in Africa. The chefs do everything to please.The hotel is a Relais et Chateau and is approximately 40m minutes out from the city. You either need a car or, driver and car to go places if you wish to explore independently. On the other hand the hotel will organise any service you require.
© TripAdvisor 2019
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.