What to expect
- Sleep Quality
Last 5 reviews
This is our second time at the hotel with our 6 yr twin daughters (they were 3 last time) . The staff are wonderful and child friendly which makes the hotel a favorite with our girls and I just make sure they do not expect the attention back home :-) We had high expectations as the first time was perfect and although the hotel seemed to be much busierthe service was still great. The hotel is clean and well appointed but what makes it great are the people who work there they are all very professional and more importantly they smile and give you the feeling you are welcome. As long as I can afford it this is our hotel in Mumbai and my little girls agree.
Orchids as a second best
We were booked into the Oberoi for two nights, followed by a tiger safari in Nagpur, and then one more night to be followed by a cruise. We checked in at mid-day on a Monday and found no traditional check in desk. Instead, we were offered seats at a desk in the lobby and, after being offered cooling beverages, a portfolio with all our information was offered for signature. We were then escorted to our lovely room with ample storage space, and unusual amenity these days, and shown every convenience in the room. At this point, my wife asked that the lily be removed from our room because she is unusually sensitive to the aroma. No only was the lily removed it was immediately replaced with an orchid. This was done again when we returned the following Saturday. There are simply not enough superlatives in my vocabulary to describe the hotel and its staff. Every thing we could think of was taken care of, the entire staff made us feel as if we were family, and the hotel is immaculate in every respect. By the time we came down for dinner in the hotel restaurant, we had found out that our cruise had been cancelled. We don't know how the hotel staff got this information, possibly from one of the two other couples in the same non-sailing boat, but we were approached as we crossed the lobby and offered assistance with making alternative arrangements to get home before Covid-19 closed down air travel. I had already made those arrangements through the magic of Skype, but it was most reassuring that staff was there to support us if necessary. We, and the two other couples returned to the hotel late on Saturday night. I did not expect a quick check in. Wrong! There was a staff member waiting for each couple and we were immediately taken to our rooms, arriving within seconds or our luggage. I was glad to be going home, but I was not happy to leave.
The Oberoi standard = impeccable service
Like my experience in other Oberoi Hotels is also the Oberoi in Mumbai worth more than 5 stars. Impeccable service, very clean rooms, very good food and last but not least the open air bar with Ocean view!
We stayed in the Oberoi Mumbai in February, which was the last stop on our trip. The room was phenomenal and absolutely huge. The views were amazing. Buffet breakfast a delight. But more importantly the level of service went above and beyond anything we would have expected from all members of staff we can into contact with. One particularly memorable incident was a lost mobile phone and a staff member just took on the problem and went out of his way to deliver the phone back to us. We were blown away. I cannot recommend the hotel more highly.
A Brilliant Stay
Amazing staff, room, and amenities; our stay at the Oberoi was a complete delight in February. We did a remarkable amount of research before deciding on the hotel and room we wanted, and this set a new bar for all others to clear.
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