What to expect
- Sleep Quality
Last 5 reviews
Stunning place, wonderful people!
Came here for 3 days as the 'flop and drop' part of a long tour. It is perfect!! Greeted with garlands of flowers and a lovely drink, then shown to our room, where our bags were waiting. From then on it was the most heavenly relaxing break. The staff are wonderful. I had stupidly eaten some 'street food' prior to coming, (it was that or starve!), and was suffering the consequences. Shadab in the Jasmine, and others, went out of their way to help; providing me with a special concoction (sugar water and lemon - it worked!!), and making sure I was eating the right type of food. The hotel is amazing, spread out over a large area down to the sea. Daily at 5.30 there was tea served on the beach at Bait, in time to watch the sun set over the Arabian Sea. Absolutely beautiful. The infinity pool was delightful; warm and relaxing. But again, it was the service that stood out. A shout out to Shadab and Sudeer in particular. Everybody was wonderfully helpful; illustrated by the chap who, when I was trying to dry my swimwear in the broken spin-dryer, took them away, saying he would be back in 30 mins. He was; with my dry trunks in a laundry bag - and ironed!!! Stupendous. Here again, it was the custom not to tip individuals, but to leave any reward at reception at he end of the stay. An excellent idea, and one all hotels should follow. As I said when doing so... 'We are not rich, but you made us feel like millionaires!!' Thank you, I hope we will come back someday.
visit to Kerala
We stayed at this Hotel for 4 nights from Feb 26th onwards this year in 2020. After having traveled to various parts of Kerala we chose Kovalam as our last destination which truly turned out to be the right decision! The location, the arrival welcome, smooth check in and the beauty of lush Kerala vegetation surrounding the hotel was quite noticeable. We stayed in the garden view facing room and everything about it was great. Sitting in the balcony overlooking the nature listening to the birds was very relaxing! Bed was firm and very comfortable. Room was super clean and there was no shortage of complimentary water both in the room or when requested. In room service was fast. We met many wonderful staff people during our stay but the one who truly stood out among many was this young lady Reshmi whom we had the fortune of meeting and talking to during both breakfast and dinner times. She was friendly, pleasant and made sure that we were attended to well. She gave us many tips on how and where to visit the landmarks of the city which was very helpful. We felt so blessed when on our last day Reshmi surprised us with a box with a slice of cake inside as our departure gift!! This girl gives a personal touch to the guests, is an asset to the hotel and deserves the well earned recognition! However, we felt that the food and service here could be better. There was not enough variety, a spinach dish had some strong chemical smell and the wait time during non buffet time was extremely slow. The cooking quality in the Jasmine Bay restaurant left much to be desired, the food served simply wasn't very tasty. I hope the hotel makes a note of this and brings the necessary changes. Rest everything else was top notch.
UNREAL PROPERTY - HEAVEN ON EARTH
This property is one of the most amazing. The layout, the nature, vegetation, vibe, and the boat ride, views of the sunset over the ocean is something that you only see in the movies. We were a family traveling South India for one month and this was one of the best resorts to stay at. Nagaraju Atti Varam - you are a true master at your craft. You made our stay very comfortable. Food - very good, tasty, and traditional. thanks to We had many servers but the one who stood out at the top of the crowd was Reshmi - she is a true asset to the organization. She is well spoken, understands the guests needs and make sure that everything is done professionally and in a timely manner. She has sooo much knowledge of the area and South India in general. Again she is a true asset and we are blessed to have met her on our journey. Sudeer S - expert on history, everything India, and everything food - his recommendations were on point everytime. Shadab Khan - you are a great addition to the team. You make every moment entertaining and are able to relate to guests at a human level. Nikon Jacob - you are a master in the kitchen Natesh V - a true pleasure to meet you - thank you for personalizing our experience. The front desk was well supported by Vinpugal D - thank you for taking good care of us. Would definitely stay here again the property is a great location and its beautiful to just chill out here. Pool is in a great place - except the restaurant is right there - a bit of privacy would be good & one last thing the staff could not get rid of the smell in my shower (1 room out of 3 that were booked for the family) other then that all good reviews.
A piece of Indian paradise
My wife and i chose this hotel to spend two weeks holiday and to also celebrate my wifes birthday and our wedding anniversary. We arrived in the early hours of the morning and were greeted with a refreshing soft drink and a swift and painless check in,and shown to our room all within about 10 mins. The room was a good size very clean with plenty of toiletries. After a few hours sleep we explored the hotel to get our bearings, the grounds are very well maintained and the amenities well set out, The local village is a short walk with shops, restaurants, and money exchanges. We had dinner in the Jasmine to which we met Chef Nikson Jacob who asked our personal requirements and tastes in food , we were not disappointed as the food was excellent, he is a very talented man and always finds time to talk about food. We took part in the cookery class which was very good and i would thoroughly recommend this. Mr Sudeer the restaurant manager and staff Niki, Tanisha, and Anil to name a few are so helpful and will bring whatever you want to the table, breakfast is fantastic especially the"Poori Bahji". The pool is fantastic with an amazing view out to sea the pool boys headed by Sunny cannot do enough to help. The bar is very comfortable and run by the amazing Krishner who will mix you great cocktails to your personal tastes. Sadly our trip was cut short due to the current situation, but i cannot end without thanking Shadab and his fantastic team for the kind and thoughtful send off we received, a memorable celebration Birthday/anniversary breakfast, and a beautiful candlelight dinner over looking the sea. Also a very special thanks to Dinesh for being a very good friend. Our thanks go to Lalith Viswakumar the General Manager for passing on all the important information as soon as he possibly could in the current situation enabling us to make an informed decision as to what to do. We look forward to returning to this wonderful hotel in the future. take care stay safe best wishes Trevor & Louise.
Great place to spend the hot summer holidays with family. Refreshing atmosphere and good positive vibes. Quality service and great..and great side seeing in the city and suroundings of hotels and good shopping
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