What to expect
- Sleep Quality
Last 5 reviews
Nice hotel and had a wonderful stay. The stay was made comfortable due to the friendly hotel staff. Special mention of Mr Vishnu working in as food & service assistant, who with friendly and positive attitude made food dining experience memorable
I would like to begin with huge round of applause to Mr JISHNU and a standing ovation for his team for handling such an amazing property. I stayed here for a month and half as part of my work and it was a memorable stay of my life. To begin with, check in was smoothly handled by Reema. I checked-in to Room no 129 which had a pool view. The moment you enter the room you sense an air of freshness and cleanliness. The housekeeping department under, Manager Mr Ajit was always quick and prompt with their services, taking all the precautions as per Covid guidelines. Prince and Ajay with their PPE kits donned and sweating but providing services with a smile. Housekeeping supervisor Aakash used to check every room personally after cleanship. Laundry supervisor Krishnan looked after the laundry services in a incredible way. During our Quarantine period at the property the food part was single handedly managed by Vaisahk and Raja. Once out of Quarantine, the I started to have at their resturant Travancore which has a soothing ambiance and ample seating. F&B manager Sameer Bhargava and Head Chef Rohit take personal care and make you feel at home at resturant and serve you was Lip smacking delicacies. Vishnu and Athul know your tastes in detail, Allen is very prompt in servie and Krispus always serves you with a smile. Pool was closed due to pandemic but the gym facilitates all your workout needs. Overall the Vision of Mr SOOD of promoting the Kerala is truly evident in the property. The front desk is always on the ball requesting the guests to follow all the Covid Guidelines of wearing masks and using sanitizers. Anjana was very helpful in collecting parcels and even delivering it all the way till doorstep. It was really nice talking to Mr Jishnu, General Manager who was a very humble and soft spoken person, who never says NO to any request. The best part was on the day of check out and after reaching back to my place; Mr Ajit had arranged packed breakfast at the time of check out and the same night he gave a call, to check whether I had reached back safely. This was heart touching which i had never encountered from any property i have visited till date. Kudos to Mr Ajit. I will surely miss this amazing place and would love to visit again for their excellent services which is incomparable and also meet Mr Jishnu and his wonderful team for a 'BLISSFUL EXPERIENCE'
Hospitality at its best!
Hospitality is the USP of this hotel! Notably, the staff has gone out of their way in meeting our requirements and making our stay of 45 days extremely comfortable and delightful! A major concern we had was the health and wellbeing of our daughter (1.5 years) especially during the prevalent Covid crisis. However their Covid protocols were well set and the arrangements thereof were satisfactory. Food wise, they have a good spread. The Head Chef also takes personal interest in suiting to your requirements and tastes. They have a well groomed housekeeping staff and a lovely restaurant staff. We had a great time here and would surely stay at Trident during our next visit to Kochi.
The hotel staff ensured i didn't feel away from home. The food, the warm service and the behaviour of staff were all commendable. Vishnu remembered every detail of our likes and dislikes, even suggested the best cuisine/dish at table. Allen was always on hot wheels, omnipresent and warm at service. Rohit and Sameer ensured amazing mix of nutrient and taste were delivered And that we enjoyed every bit of taste and texture of cuisines prepared . Arun was the first and constant face who left no stone unturned in guiding and making the stay more comfortable than it already was. Tousif , if i am not mispelling, had our fingers licking at the biryani he made. Jishnu being the warmest host I have come across has an eye for detail. Rhoo, the pet dog - part of Trident family- kept me running in the alleys And surprisingly knows when to play, sit or rub his nose. Although Rhoo needs no mention but he has a part of my heart. Well trained and polished staff, i am looking forward to staying here again. And frankly, in the last six months I have been staying at various hotels but the way Trident Kochi spoilt me and my wife with their warm service is incomparable. From the biggest to the littlest of our needs, they were catered for in great details. Highly recommended to people coming to Kochi!
Official visit with wife for the first time after marriage.
The hotel is situated in the heart of kerala from where the tourist places are not so far and are generally equidistant. The ambiance of the hotel, the guard at the gate followed by the reception staff welcome you in a unique manner. You start admiring the staff from the beginning it self. Although the hotel doesn't have a sea facing view but the view of pool from the room is soo beautiful. Coming to room service the staff is exceptionally outstanding. You just ask and they produce the items. Best part is dining, the ambiance of the dining hall and the services they offer are incomparable. I have been staying in hotels but the services at the trident are the best. The chef the serving people, Mr Sameer, Mr Ajit and their staff go out their way to serve you the best. Will definitely stay at this place only next time onwards.
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