What to expect
- Sleep Quality
Last 5 reviews
Everything was perfect before,especially service, now poor management and poor customer service especially front office manager (raynold)and general manager(Manoj Nair)need to go for a training session how to handle walk-in customers as well, not only satisfying in -house guests. Today’s walk-in is tomorrow’s in-house, I experienced a bitter experience a week ago,doesn’t know how to talk or even accommodate guest requests. CGH properties have a dignity and top notch market in Kerala tourism, but these staff is enough to pull down the business. It’s only a constructive feedback in order to avoid same in future for other guests 🙏🏼
A simply perfect hotel
We arrived here in the evening after 10 hours travelling by road and train. The welcome was stunning as was our room. We stayed three nights but would happily have stayed more. The hotel is built around a quadrangle and on first look appears to accommodate more guests than it does. The reason that all twenty six rooms are on the seaward facing side and the other three elements are dining, reception etc. The view from each room is ever changing across the wide mouth of the harbour where ferries ply, fishermen come and go and large freighters enter from the Arabian sea on their way to dock at Cochin. The food is fantastic and varied. Great sea food, local specialities and a hearty breakfast. The staff are superb and nothing is too much trouble. If you go to Fort Kochi and you can, then stay here.
Fabulous staff. Unique property.
Every member of the staff at Brunton Boatyard is focused on the customer experience. The staff culture is very positive and built from the top beginning with the excellent GM, Manoj Nair. The historical property is unique and charming. I recommend it highly.
This was possibly the best and most enjoyable hotel i have ever stayed in. Right from the welcome at reception to leaving ( which we were sad to leave ) the staff were the most polite, helpful and considerate I have ever experienced. The hotel room was very nice. Had everything you need for a great comfortable stay. We overlooked the pool and the river. It was great watching the boats pass by from the balcony. We went on the complimentary sunset cruise and were lucky enough to see dolphins in the river whilst standing on the jetty. Thank you to the whole of the team at Brunton for making our stay special. I would definitely recommend!
Super hotel and restaurant
This is a lovely hotel right on the water’s edge on the old part of Cochin. The rooms are very well appointed and the staff are very friendly. We dined on the outside terrace twice and enjoyed some beautifully prepared fish. Worth a visit.
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