What to expect
- Sleep Quality
Last 5 reviews
Outstanding quality of service received during the Covid19 pandemic
We had already been staying at the Taj for about a week when India's countrywide lockdown started. Despite the fact that only 3 hotel rooms (out of c. 300) would remain occupied during that period, hotel management immediately reassured us that they would take care of us if needed until mid-April and also agreed to give us a significant discount since many facilities (pool, beach access...) had had to be closed. Furthermore the hotel property, staff and remaining customers were somehow quarantined on site, i.e. no incoming staff or customer, which really made us feel very safe. Last but not least, the kindness and commitment of all the hotel staff remained truly outstanding throughout the period making the whole experience unforgettable. Thanks again to all Taj Exotica management and staff!
Quality and Service
The hotel meets its reputation as a peaceful and restful resort in most respects and is to be recommended if visitors seek a quieter holiday to be generally found in South Goa. However we were allocated room 218, 220 being the end of the property and a long walk to all the hotel's public facilities. My advice is to pre-book a room at or nearer rooms 101 (floor level) or 201 (upper level). There are only two levels to the hotel
Excellent service and nice property
Visited with family. Taj knows the best on how to take care of guests. All the staff at the restaurant took care of all our wants and always were smiling at our ongoing wants :) Staff at the front-desk were very nice. Overall service is what differtiantes Taj from others.
Nice Place to Vacay and Relax
Stayed at this Hotel with Family for 4 nights during Feb 2020, after a strong recommendation by various staff at Taj Exotica Maldives during our visit a couple of years ago. Starting with the arrival at the Goa Airport, the pick up at the airport was very prompt and well arranged. We were in the car within 10mins of getting out of the airport. Checkin was good and we were promptly escorted to our room, although the room was not allocated as per my requirement i.e. sea facing and near to the pool, could be because the hotel as fully sold out. Anyways the room was very good and comfy. The most impressive was the House Keeping team which did a wonderful job. Then there was the outdoor maintenance which was maintaining the hotel lawns excellently well. We were also amazed by the service provided by the staff near the pool and the beach side. The staff at the Bar, Activity Center as well the Buggy exceeded our expectations. Also, had 2 treatments at the Spa along with the Haircut where Bijoy was great with me our sons haircut. Vipin and Benny were excellent with the spa treatments. The chefs too was too good, the excellent chutney prepared by chef Purnima at the Miguel Arcanjo restaurant was the best I could have ever had. The service and food at Miguel Arcanjo restaurant was excellent too. I would definitely return to this hotel had it not been for the 2 instances at the 2 restaurants which would make me rethink of booking this hotel again, 1) At the Sala Da Pranzo where on the first day of our stay, at dinner time we (me and my family) suddenly became invisible to he hotel staff, when we were not served water, provided tissue paper, stirrer and ice inspite of asking them more than twice, putting up one hand then both my hands and then standing up myself. Its only when i had to sternly ask one of them to call for their Manager when Mr. Amit Kesari intervened and service improved. 2) Another instance was when I went to the Lobster Village Restaurant for Dinner on 3rd day of our stay, surprisingly to know that we did not have a registration, this inspite of the fact that we personally had reserved a table for 3 after speaking to hostess Masuma on the 1st day of our stay itself. I was about to turn back when Sumesh Nair convinced us, apologised and took good care of us at all the restaurants thereafter. I sincerely hope that the restaurant staff is trained well enough as they seem to be unaware of Taj standards.
What a beautiful setting
Just enjoyed two weeks at this hotel. We had a deluxe sea view room. The room was very well appointed and everything was spotlessly clean. Good choice of restaurants and all food can be cooked freshly to your order. They are very happy to accommodate individual preferences. But, the most outstanding pleasure each day were the smiles and helpfulness of all the staff. Everyone me a point of greeting you in passing. Excellent facilities. We will go back. A very relaxing holiday in a beautiful setting.
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