What to expect
- Sleep Quality
Last 5 reviews
Staff always had smiles on their faces and they went above and beyond to make our stay more comfortable and enjoyable
I have stayed with my family at The Leela Palace for 4 days (July 8,9,10 and 11) We have stayed in 4 & 5 star hotels in the USA, Europe and Caribbean countries but the service and hospitality that we encountered at The Leela Palace exceeded that of any other. I would give all of the staff members at The Leela Palace 10 stars as they always had smiles on their faces and they went above and beyond to make our stay more comfortable and enjoyable. On behalf of my family, I wanted to acknowledge the following people that we interacted with daily: Mr. Gurdev: Our chauffeur for 4 days (if you are doing sightseeing through Leela ask from him) Mr. Ankit from the Qube restaurant All of the women that greet guests at the entrance of the hotel Ms. Bithika Pramanik (Concierge desk)
Best stay ever, outstanding service and attention to details!
I visited India for work and decided to stay a few extra nights to sightseeing around New Delhi. When I searched hotels, I decided to book a good option as I was a solo female traveler and security and comfort were key. I chose this hotel based on reviews and all ratings and I simply dont REGREAT at all the choice. This hotel reminded me so much of Kempiski Hotel in Kenya, they are out of league! If I could rate them with more stars I would, because The Leela Palace is just beyond 5 stars. First of all, as soon as I arrived, all the staff at the door was extremely respectful, showed courtesy and professionalism. Then I was received by a host at the lobby and by a Manager that took over my check-in process. I dont even know what they did for the check in because all I know is that I was invited to await at a nice lounge area, after offering cofee, water or tea, the process was completed and I didnt even crossed by their counter. I was then invited by the assigned Host to get acquantaied with the hotel areas and then scorted to my room, where he showed all the room details. A few minutes after the belt boy came with my bags. The process was smoothless. Their food is great, all areas properly mantained, spa, fitness center, lounge, rooftop pool with an amazing view of the city, great food, outstanding service and very safe environament are just a few of their key assetts. The room, is so well equipped and they have thought in every small unthinkable detail for your comfort, that makes you wanna stay in the room forever. But what trully amazed me was their staff! What a Concierge service, belt boys, restaurant staff, security guards, hosts, everyone show attention to details and customer service mindset. They all managed to anticipate all my needs! One example of how far they went with superb customer service. There is a local dish called "Chole Bhature" that I wanted to try and asked it for dinner, then they explained that its only served during breakfast and I then ordered another great dish. Two mornings after, I went to the restaurant for my breakfast, and while I was already eating someone came with the dish and said: "whe know that you wanted to try this dish, please maam try it"...I was blown away! Seriously? They remembered that I called by phone and somehow managed to remember this? By far the best hotel Ive ever stayed at. Will for sure come back if visiting New Delhi ever again. Thank you everyone at Leela's Palace Hotel.
Luxury place where staff make you feel like home
I went again to Leela Palace as I feel there like home. All staff is very kind and they provide personalized service. For exemple Le Chef Mr Ashmeet Jolly knows my habits and always try to prepare something special , by the way the best omlet! . I had also oportunity to meet Mrs . Sherry Padda, Rooms Division Manager and had very nice exhange concerning my stay at Leela. I love the decoration and design of the place , it's mixte of traditional and contemporary spirit . I would also recommand to spend some time and to relax at the beautiful pool area where you can enjoy great view and warm service.
Best Staff Ever
The staff was outstanding. The physical hotel was beyond beautiful in every way- rooms, pool, dining- everything! But all of that pales in comparison to the staff. Particularly, Ankit, Seema and Babu were some of the sweetest and most welcoming people I've ever met! Looking forward to going back in the future!
The Leelah Palace Hotel Staff And Services!
This seven Star hotel was amazingly beautiful and breathe taking. The staff was superb in every way. The view from our wonderful room and the eye catching stunning hotel was above top notch. We we're greeted with such a warm welcome and serviced very well. The restaurants and all amenities deserve 100% rating. We met some very nice people especially the manager ( Ankit Rawat) over the morning breakfast restaurant portion. The food was excellent every time and we experience a full Indian experience within tue city of New Delhi. The culture and autmosphere were amazing along with our your guides and driver. The picture of the manager for breakfast is below along with a few Breakfast photos as well. Thank you Leelah Palace for a wonderful stay, experience and overall geat time. We will back to visit very soon! #The Knight Way Thank you! Visit us on Instagram @knightsworld617
© TripAdvisor 2019
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.