What to expect
- Sleep Quality
Last 5 reviews
Heritage but disappointing.
The room was below par. The heritage room was small and did not look close to the images. It did not have a bathtub which I had asked them by calling the property prior to booking. I tried to ask the staff the difference between the heritage room and boutique room and I was told that boutique rooms do not have a view, it is small and the furniture is not updated, which was similar to the room given to me. Bathroom was dirty I have attached a picture. There was cigarette smell in the room which the housekeeping staff also acknowledged and blamed the common ventilation system. But what really was disappointing was how ignorant the staff was during breakfast. 2 items we ordered never came and dosa came after 3 reminders and when it came it was cold and the staff simply took the cutlery from the other table and placed it on our table without even checking the cutlery was USED! That was disgusting. Even the most common courtesy of asking the guest regarding the stay was missing in the staff on check out. Never really expected this from Claridges Hotel.
Horrible experience at the front desk in New Delhi. People lie to your face to extort money. I can't believe the ethics code here. All this with a straight face. This is definitely not a 5 star experience. More honest hotels around in the area.
Property is in BAD shape and Inconsiderate Duty Manager
I checked in to a horrible room with dirty couches, broken floor. upon request, my room was changed and the " newly refurbished room" had a broken chair seat, broken shower ( dispenses only super hot water ), Broken TV connection, Broken Fridge. Overall a horrible experience. I complained to the duty manager and he said " We will arrange a call back " no one has called me so far. Booking made via MMT, which recommends the property. Just a good location. DO NOT WASTE YOUR MONEY AS I DID, GO TO TAJ or Le Meridian as there are several good 5 stars in the area.
Enjoyed a lot
Staff was welcoming and everyone followed proper COVID protocols. We thoroughly enjoyed the stay. Mr Rajiv jhurani was excellent in answering all queries and took extra care because we were travelling with kids
Heaven after home
Amazing place Mind blowing food Out of the world hospitality Very right mix of Morden stay with few glimpses of heritage . I am in love with hotel❤️❤️❤️ Special thanks to 1. Vaibhav Kandelwal for suggesting and assisting me in booking 2. Mr. Ravi for such a lovely warm welcome and making us comfortable!!!! Bravo 👏🏻
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