What to expect
- Sleep Quality
Last 5 reviews
Taj at its best...Luxury and hospitality
I am truly in love with Tajmahal Delhi after my recent stay with family and kids...Unmatched hospitality and luxury, beautiful rooms and dedicated staff...thanks for taking special care of infant and kid..Amazing Food at Machaan, it is a Must visit...thanks to Mr. Mukesh kumar for serving us delicious veg food... offcourse u cant miss emperor lounge...Rooms are beautiful and View from Balcony suite is amazing...Thanks Mr Krishnan for making our stay memorable and complimentary upgrade.Special thanks to Frontdesk manager Ms Shivani for making all the arrangements....we were pleasantly surprised with room decoration and chocolate with family pic.. Would love to visit again and again...
Delightful Stay at the Taj Mahal Hotel
I had gone there to spend a cosy close knit New Year’s Eve with family. We were looked after like we were their own. There were a few misunderstandings with our rooms booked online, but Mr Krishnan (GM) himself got involved and assured a very comfortable stay. Special thanks to Mr Rishi (Front Desk), Mr Rahul (Duty Manager) and Mr Amit (In Room Dining) who made us feel at home like family. Thank you all for the Tajness experience :)
Lack of Trust
I have stayed in multiple Taj properties, obviously the best one was in Aguada. While checking in on 28th, I was constantly asked for deposit. I was told the mini bar will be removed, if deposit is not made. However, I told , I prefer to settle it while checking out , as I have done in my previous Taj stays. Once I checked into the room, I received a call from reception, that I have to give my card details, for keeping a reference in file. Now, once the in-room dining delivered the food in the room, the person who delivered insisted, that the bill has to be settled immediately. It seems Taj doesn't trust their customer at all, even three star hotels settle in room dining during check out. @Taj this is cheap, and being a TIC member, I will this is damn unprofessional. I did this booking though MMT, I will share the same feedback there as well. The Tajness is simply gone. PS: I canceled my booking with Lalit to stay in Taj Mahal Delhi, I am already repenting for my decision. I am still staying here till 1st, hope rest of the stay is ok.
Not a Great Experience
We checked in at Taj Palace, Delhi on 12-12-20 for one night with friends. We took 2 rooms with breakfast and the booking was done via Taj mobile software. When we checked in the hotel, I was informed that our reservation is without breakfast. So I again logged in to the taj website and showed the hotel staff that the offer is still on the taj website. But to my surprise they told me that it's without breakfast and I will be required to pay for breakfast. Then they offered that they will allow 2 people Buffett breakfast but other 2 need to pay. So basically, if Taj software/backend screws up, the Delhi Taj is so arrogent that they will not co-operate and you will bear the burden. I have stayed in many taj hotels in Jodhpur, Udaipur and Jaipur and their staff is so so chivalrous and nice but Delhi Taj Palace need to learn some hospitality. They need to go back to college and learn again. Also, I forgot to inform that I am a Gold member with Taj Epicure and this happened with me. Think about people who are not even members.... Simply Heartbreaking because of some incompetent staff....
The COVID19 BONANZA IN 2020 @Taj Mahal Hotel Delhi
This iconic building located in the heart of Delhi, a stone away to the power centres at Lutyens Delhi, is close quarters with the seat of the government, city’s diplomatic corps, cultural centres and commercial hubs. Taj Mahal Hotel is an architectural marvel and an epitome of hospitality. The Hotel has 292 luxury rooms and suites which offers incomparable and spectacular views of the capital city. Consumer - God concept, a legacy of the Taj dominates the day-to-day affairs at the Taj Mahal hotel in New Delhi At the outset, multi-layer safety protocols have been put in place, necessitated by the Covid crisis. Though the safety protocols could be troublesome, it is however meant for our safety. For instance, the swimming pool and sauna facilities are no longer available. However, the gym stays open. Well trained staff Suprio and Bala monitor the activities so that all safety protocols are rigorously enforced. I would say that you will receive the kind of pampering you miss from childhood from entry to exit. Some of the TWINKLING pampering artists: Amarinder Manpreet Shivani, Shamsher Singh, HoM Laxminarayan Rohilla, Sanjay Kumar Bopinder Purneet Singh Bedi, Vinod Kumar ,Ghanshyam and many more Chef Siddhartha Saha Roy is a revelation. Lord Buddha (Siddhartha) championed nonviolence and vegetarianism. However, our chef Siddhartha advocates non-vegetarianism. Well, it is his job to satiate the desires of the non-vegetarian guests. Heading the restaurant his attitude towards customer care management is something extraordinary Chef Mohit( In club lounge which made my day with his special salad) Ujjawal Bajaj, the guest care supervisor who takes care of the guests with motherly care. Standout Attitudes. Amar has the alacrity to replenishing nuts and cookies without being asked. I sincerely appreciate such timely and pleasing actions. Amarinder FO remembered the need for certain special items from my last visit and offered it without my even mentioning it to him this time. Surendra Kumar had also shown the generous application of his mind when it came to quenching my thirst, remembering my particular needs as a senior citizen. Siddhartha Roy Chef of Machan stands out in his care and concern by packing my lunch during departure , understanding my age. You have to visit the restaurant to see it for yourself. Shamsher Singh While we, two of my friends and myself, were dining at the House of Ming Chinese restaurant, we had ordered golden fried prawns. I asked him how many prawns one portion means. He answered eight. I have told him that since we are three, it will be difficult to evenly divide eight it for three. So without hesitation, he resolved the problem with nine. Mohit The same problem came up when I ordered home delivery food for my friends. Mr Mohit, who took the order too understood my situation and gave 9 golden fried prawns. Vinod Kumar of housekeeping offered me a sanitizer for free for use during my journey when I was checking out. Ghanshyam Very unusual gesture to pack a few toiletries to one of my visiting guest, who asked me to get it and he unhesitatingly filled and complimented him with Everything said and done there is the unmistakable aura of Tajness which pervades every Hotel of the Taj group,of course, Vinod Pandey the manager grooming them to match Tajness.
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