Guest reviews The Oberoi Grand, Calcutta

by SonnyCash1 London, United Kingdom

A hotel that oozes with memories and grandeur

The hotel staff on the whole were outstanding and very friendly and were concerned when my wife didn’t come for breakfast on the first day and sent her breakfast to the room. Thank you Pool area was very nice as were the changing facilities Room service was exceptional with trainee chefs delivering the food I thought the rooms would be noisy but it was very quiet Even climate control system was very quiet. No, hand shower/ portable bidet in the bathroom which I guess is a legacy from the colonial times Breakfast was busy and some what chaotic when asking for for specific items which took a long time to arrive. However my daughter was given a sample of in house chocolate as a way of saying sorry which was a nice touch. When we went there the next day at an earlier less busy time everything was on point. The IT needs to be improved, we had two bookings over three days but the crossover for continuity wasn’t there and despite reminding the hotel staff three times I still had to re register the internet and re register the key cards. (In fairness I kept misplacing keycards and the front of house gave me more ) I sent them a screenshot of their welcome email that addressed me as simply “Mr” as it seemed impersonal and put I it down to a technical or human error and my my feedback may have provided some assistance if there was a glitch as maybe something similar was happening with all customers but got no response. Overall it was a very good experience and given the high standards The Oberoi Grand sets itself, it lost a star due to the issues I mentioned above

by hodophileandsmile

Spectacular is the word

So went for dinner at Baan Thai & dayum, what an amazing ambience this place has. It’s a heritage experience. The starters, main course & dessert were suggested to us by Tenzing & Adnan. These two did a fab job. Service is what I die for & you donot have to worry when people like them are assisting you. Had a wonderful time. Thank you so much! Would love to visit again.

by Maahekkkk

Stay, hospitality

It was one of the best stays here, I loved the hospitality and they way they treated us. I just hope to come back here soon and stay for a much longer time. The food was so fresh and amazing, nothing like it! Thank you so much oberoi!!

by chintanshah55

A 'Grand' Stay

We had a ‘grand’ stay at the Oberoi Grand. Many thanks to Mr. Rohit Kukreja who made our stay a very comfortable one despite not being present in person. The hotel has a colonial charm that is simply a delight to experience. We loved the in-house restaurant, Baan Thai which serves the most delectable Thai food and has a great ambience to couple with the cuisine. We also suggest going for the hotel tour if you are a history buff as the Grand has many stories to tell from its rich history.

by sheetalkagarwal

Amazing experience

Very well maintained property. Courteous staff and hospitality at its best. The In-room dining experience was fabulous. The quality of Food, staff has been right upto the standards of The Oberoi Hotel group. Hardik, one the guys from in-room dining has been such a wonderful person. I was un a fix on arranging a sweet hamper for gifting and he just solved it in a minute. Thank you Hardik and appreciate all that you do. Thank you and The Oberoi will be my first choice of hotel anytime I am in Calcutta again in future.