Guest reviews Kowloon Shangri-La, Hong Kong

by thepetiteasianfoodie Brighton and Hove, United Kingdom

Best customer service and hospitality.

I've been a Shangri-la guest since I was a child, and since moving to Hong Kong we have been to Kowloon Shangri-la for most of our staycations. Every single time our experience didn't disappoint - we were staying so often we had developed a sense of familiarity and staff remember us, whether it was upon arriving or checking in, each staff was beyond friendly, polite and professional in their customer service. Would recommend Angelini's for Italian fine-dining and their Cafe for afternoon teas. 12/10 would recommend and return (if and when we travel back to Hong Kong).

by 777waikitc Hong Kong, China

An Excellent Service at Kowloon Shangri-la Hotal staycation

I travel abroad to celebrate my wife's birthday / wedding anniversary every year. Due to this epidemic situation, I stayed in Hong Kong. Knowing that Kowloon Shangri-la Hotel is one of the most advanced brand hotels in Hong Kong, I decided to celebrate my wedding anniversary with my wife at Kowloon Shangri-la Hotel on 16 Oct 2021 and I did not make a wrong choice. From stepping into this hotel, I had received constant surprises. The smiling and welcoming employees, especially front desk and the bellperson who had been polite and efficient. Under their helps, we were checked in very quickly. A special thank is also given to Guest Relations Manager, Ms Varenna Yeung, she thoroughly told us about the hotel and guest room facilities . A bundle of flower was also prepared, knowing the purpose of our visit was to celebrate wedding anniversary . This kind of heart-warming and thoughful service truly surprised me. When we returned from the gym, Guest Relations Team was nice enough to bring us a champagne, chocolate desert and a wedding anniversary card. These actions would be remembered. The excellent services provided by the hotel is well-appreciated and I will definitely recommend my friends for stays with you guys. I will be looking forward to staying at Shangri-la hotel again. Best regards Chan wai kit

by carmatli Marco Island, Florida

Perfect stay for our anniversary

Everything was perfect. Staff are so welcoming and helpful. We booked the room pretty last minute but the hotel still managed to fulfill our request to make sure we have a great stay. Food is great, room is spacious and clean. There is nothing to complain :-) We will definitely come back.

by Vava0183

Excellent service at Kowloon Shangri-la

Excellent staff service, cleaned and spacious room, delicious food at Kool Cafe and Shang Palace, being upgraded to 19/F sea view room and received a gift of white wine and chocolate , how a wonderful staycation for us.

by HKKinki

Surprise birthday celebrate

This is the fourth time staying at KSL within three months. Why? Because there is thoughtful and sweet staff called Amber! She always gives surprise for my family! Thank you so much for giving my mom an unforgettable birthday this time! ❤️❤️❤️