Guest reviews Kowloon Shangri-La, Hong Kong

by juhnjetth Petaling Jaya, Malaysia

Staycation

It’s our first staycation due to the recent pandemic. We are delighted with the service and the dining experience here even though the hotel has been established for so long. Our room was very clean and tidy, and we were surprised how spacious it was for the three of us. Thank you, Grace, the Shangri-La Guest Relations Team for your warm welcome and support that you have given us during our stay here. We hope to come back again!

by hedleyh2014 Hong Kong, China

Friendly and helpful service

I spent 2 days in the Shangri-La Hotel over the weekend and visited the Horizon lounge a few times. I realized that they just treated us as friends instead of customers. They were trying everything possible to help when we stepped in the lounge and asked for something. I am sure I will come back and am sure I will receive the same service from Derek, Jessie and Owen.

by benzs6002 Hong Kong, China

Amazing Shangri-La Hospitality

My girlfriend and I recently stayed at the Kowloon Shangri-La, Premier Harbour View Suite twice. Although the hardware of the hotel is a bit old, my girlfriend and I were amazed by the hospitality experienced. We could feel the warm temperature and consistency of the service provided by every single staff we met during our stays. Even the housekeeping ladies were super friendly and remembered our preferences. I would recommend this hotel and the Shangri-La brand without reservation if you are looking for phenomenal service. We would also like to thank these excellent staff below who took care of us, making our stays awesome and wonderful. Ms. Christine WONG _ Executive Assistant Manager - Rooms Ms. Cynthia LAW _ Service Leader - Guest Relations Mr. Derek CHAU and Ms. Valerie NGAN _ Horizon Club & Guest Relations Chef. Yuen, Mr. Andy HO and Mr. Paul HUI _ Nadaman Mr. Peter _ Health Club

by hkg5521875

Nice Layover....and short visit to HongKong

beautiful rooms, excellent breakfast, professional stuff, very nice, always again, thank you thanks to the hotelstuff......Valerie,Adam,Candy, Max, Sakura, Buddy,Ivy,Jessie,Elvis, Derek, Cattie,Derek, and vivienne

by 17hedleyh Hong Kong, China

enjoyable staycation

we received warm greetings and attentive service as soon as we arrived. hotel customer service lead cynthia law was particularly friendly, patient and helpful in showing us the room n facilities and quick and professional in meeting our needs and requests. room is spacious and clean. lounge food is quality. value for money stay even though hotel is not new.