Guest reviews Harbour Grand Hong Kong

by IrisWW

Great staff, amazing views and good room selection.

I’d like to thank the warm hospitality extended from the hotel staff, in particular Patrick, Tiffany and Alice from the Club Lounge and Joe from the restaurant. They were friendly and helpful and were there to help us feel at home at every step. We look forward to staying at this hotel in the near future just to see those friendly faces once again.

by CPYIP23 Hong Kong, China

Not worth it, very disappointing

Booked a room for 3D2N to celebrate my anniversary with my gf. This the 2nd time I visited this hotel, my first time wasn’t so bad but this time was the worst. Very unprofessional staff especially the front desk, need some proper training. Doesn’t even speak or understand proper English. The staff I’ve encountered was not welcoming but instead he was annoyed because I was checking in a bit early. Also he suggested me to go out first and come back at 3pm. Pathetic. I clearly added some remarks that it was my anniversary. However, I had to remind him again. AND I asked him if it was possible to decorate the room (only a few rose petals on bed) and he immediately said I CANT or else I’d pay a fine of 10K HKD. Wow, just wow. I’ve been to so many hotels here and this the first time I’ve experienced this. Not even a 5-star hotel would do or even say anything like that. I came back at around 2:15pm just to sit around and I was seeing people getting their rooms already and I was shocked cos the guy just told me there will be no rooms at 2pm yet. He clearly doesn’t even know what he’s doing or what’s going on. I decided to see the another front office guy instead, he was way better. He made me feel welcomed and all, and he even advised me about decorating the room is possible. All in all, not worth it, very disappointed, not a good hotel experience. Really wished I stayed somewhere else to enjoy my anniversary. Rooms 6/10 Environment 7/10 Staff 2/10 Food 6/10

by JCLDN London

Thanks for everything

Once again a fabulous stay at the Harbour Grand. Excellent facilities, swimming pool sessions now extended to 1.5 hours per slot, pool is nice with plenty of seats available  , generous check in and check out times, the breakfast is very nice and the exec lounge food and drink also generous,with cans of cola and beer available throughout the day- fairly unusal for exec lounges. I will surely miss this place when i leave Hong Kong,nothing is too much trouble for the team here,  and once again our thanks go to Grace and her great team at the exec lounge and Kristy who is always so very nice to us. There are many others who work tirelessly behind the scenes that we never see, so our thanks to them too. Thanks for the upgrade, the room was very nice, our daughter loved the circular bath! we hope to visit again maybe one last time before our permanent departure, if not then we appreciate the service over the years from the Lobby Lounge to the 188 restaurant via the exec lounge. All the best John

by annekhaw Hong Kong, China

Definitely not a 5 star

Lunch at LE188 is good but everything is disappointing. Long line to check in. It was 5.45pm when we given our room. We started at 3pm. Staff not professionally trained, most don't even understand English. Occasionally 1 or 2 staff is friendly like Patrick on club level. Our suite has.a good view but the details are definitely not there. Just to give a simple example, there are no hooks, only a towel rail in the whole bathroom. I was handed bottles of shampoo that were leaking and the housekeeping staff did not even noticed. Food at afternoon tea and canapés at cocktail are totally rubbish. I don't expect top top quality but the level here is BAD. This hotel is at best a 4 star, definitely not a 5 star.

by Lasonrics Hong Kong, China

Spectacular views, service just ok, not good food.

A massive hotel with spectacular views! The observation deck was amazing. The rooms are a bit dated, the service is just ok people are friendly but nothing out of the norm, the food is not good we had club access and it’s basically all carbs and fried food looks more like a student’s cafeteria sort of food 🤭 overall just ok. Check in took a while the rooms are not big but look old the whole hotel feels a bit dated.