Guest reviews Harbour Grand Hong Kong

by Jyee_Cheng Hong Kong, China

Memorable stay

We stayed on the actual day of our anniversary & when i booked let them know the occasion. From the booking to our arrival i had regular contact confirming arrival times and lunch etc. The location is wonderful and the staff is so warm, welcoming and helpful. The room was beautifully appointed with all the necessary amenities & found a bottle of champagne waiting foe us! The restaurant and lounge area are elegant and the service is impeccable. I have been fortunate to stay in some of the best hotels and Harbour Grand is our favorite, how hotels are meant to be. A truly memorable experience that is highly recommended.

by LindaM6161

Our Anniversary Stay

I heard about this hotel through the sales team that came to my company to introduce this hotel for our business. After hearing their introduction I was very keen in visiting the restaurant with a harbour view to see for myself since this was one of the highlights of the hotel. It was my husband/my 28th anniversary on 7 Sep and we decided to join the staycasion package . The hotel room on the 38th floor was indeed very nice. We got a room with a harbour view and the room was clean and warmly decorated. We enjoyed the set lunch at LE188 and the view was definitely the main attraction. The set lunch was overall ok and acceptable. Since we upgraded our package we got the Club Lounge included. I thought this was the best part of the package. We really enjoyed relaxing and having a drink in the Club Lounge that was also on the 41st floor with a beautiful Harbour View and the buffet breakfast I must say was the best meal I had during my stay. I loved the fact that our breakfast could be make fresh upon ordering. I must also praise one of the waiter (CK) in the club lounge that was exceptionally professional and looking after the wellbeing of the guest. I dropped my face mask on the floor and he quickly got me a new one to replace the one I dropped. I thought this was a exceptionally thoughtful of him. He also offered to help us take several photos of my husband and I. Another waitress I must praise was the English speaking girl working at LE188. She served us at lunch and breakfast and she was very tentative in looking after the people dining. Dinner at the Chinese restaurant was overall good/average. The restaurant was very nicely decorated and the waiter that served us was very friendly. We ordered the $398 /person set menu. The pork belly was a bit tough and friend bean curd that was served with it was not very crispy. This was the first dish served and if this dish was presented better it would have made a difference to the complete dinner. Lucky the other dishes that followed were all nice and hot. But no big complaint here though. The service in the hotel was pretty good which also made our stay more enjoyable. I have given my recommendation to my friends as it was a pretty good deal. Only one small recommendation on my part. When I made the booking I mentioned this stay was for our anniversary. At all the other hotels we stayed at in the past years for any type of celebration, the hotel reception / hotel would express their congratulations upon checking in. The reception would either greet us with a happy anniversary or in some hotels we'd receive a card/box of chocolate. The extra gesture to take a note of these special occasion the guests are celebrating at their hotel would have given the hotel an extra 1/2 star. I am a buffet fan and unfortunately didn't get a chance to tryout their buffet this time but will definitely try this out at some point in the future.

by rono_Tiki

Excellent hotel

Beautiful! What a nice treat over the weekend! This hotel exudes grace and elegance. The staff is superb. The common areas are beautiful and well maintained. The lounge area is very cosy and just make you feel relax and enjoy the surroundings. Everyone made us feel so welcome and it was truly wonderful. Hope to return again and again.

by Vodkalove

A wonderful experience in the harbour view deluxe suite

It was my first time to stay in such room for staycation. The room is not only located on the 38/F where I can admire the beauty of Victoria Harbour, but also the room rate is affordable and unprecedented compared to other hotels. Moreover,the breakfast buffet was insane because all the dishes were pretty good especially the benedict egg which was my favourite. Moreover, I would like to praise the bell boy whose name is Tony because of his greatest help. Also, the other staff called Billy was amiable. Thanks for the hospitality of Harbour Grand I highly recommend everybody to have a staycation in this hotel~

by TravellerSodi Hong Kong, China

Outstanding

This was an incredible hotel experience from the welcome at reception, the stunning lunch, attentive service and care shown by the team. As it was a very special occasion for us they had sent champagne. Such a nice touch! Thank you to all at Harbour Grand. We love this hotel and the staff. This will definitely be our new favourite hotel.