What to expect
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Last 5 reviews
Spice Island Resort
Every year I travel to a different destination looking for that gem , well look no more !! Spice Island Beach Resort has stopped my family and I in our tracks . I have never been so impressed with a resort like this , the attention to detail was astounding. From the minute you arrive you are treated like family . The food is unequivocally the best I have had at any resort I have ever stayed at . The staff goes beyond what is expected to make you feel at home . A special shout out to Michael who made sure every day I was taken care of at the pool . To Sir Royston Hopkin and the Hopkin family THANK YOU !!! We are looking forward to coming back !
Would be an excellent hotel, if they just had steady running water
Last time I stayed at the Spice Island Beach Resort was in January 2004. Since then, the hotel has undergone an extensive renovation. Today, it meets top standards with excellent infrastructure, good service, and a very relaxing ambiance with a view over the beach. However, the only serious drawback is the fact that infrastructure maintenance does not meet the level the hotel wants to maintain: for two days in a row, the water supply was unsteady. This is especially annoying when you return from the beach and need to shower. After 30 seconds warm water, the supply turns to air and you need to wait 10 to 15 minutes or go to the pool to rinse. Staff repeatedly told me "they were cleaning the tanks." However, it seems that the water system was not drained correctly and continues to have air pockets - this should not happen in a hotel of this class!
Spice Island was part of our two island Caribbean holiday and, after an idyllic week in Antigua, it had a tough act to follow. Needn't have worried as every expectation was met and exceeded. The setting on Grand Anse beach is superb and facilities are first class (brochure spot on) but particular points of difference which impressed us included: * Nothing too much trouble - from opening gym early to thoughtful birthday card/gift * Reception and restaurant staff on-point and almost always greet guests by name * Service everywhere is impeccable (nice contrast to Caribbean norm) * Close to Michelin star restaurant menu and tip-top food quality It would be churlish to nit-pick over relative lack of organised activities and limited pool facilities as this is a place to sit back, relax and enjoy being spoilt. In summary - loved it and would return in a heart beat.
Mr and Mrs Farr
Booked for New Years Eve 2019/20 for a seven course taster menu. Explained I was allergic to walnuts. Paid 50% upfront of £150 of £300 set price plus 15% VAT and 10% service charge and drinks. We were trying it out to see whether yo books family trip back next Christmas as it looked lovely .Not given a table in the main restaurant . Put with large family groups with children running around .in separate area . Asked if we could move . Told no but couple on table next to us asked ( two you g women)snd were moved . Food was below average , luke warm and had obviously been cooked for some time . Drinks were taken away before we had finished them and I was served a plate of walnuts with cheese having said I was allegic to them . Decided to leave and they agreed that we would not have to pay the remaining £150 as it quite definitely was not worth the price , treatment or service . Be careful how you treat all guests would be my recommendation as we could have been big customers bringing a large party in the future. We have booked Mount Cinnamon next door instead for our large group .
Great service for disabled guest
Stayed in a Seagrape Beach Suite with wheelchair access and had a wonderfully relaxed week just before Christmas when the resort was quiet. Had been considering one of the villas with private pool but these are not suitable for wheelchair users. That was fortuitous because having a room opening directly on to the beach actually seems better. Using ramps we could get around the resort well and the restaurant staff were very helpful getting us set up and remembering our requirement for straws and special cutlery. Compared to other Caribbean hotels I investigated, the provision for wheelchair guests was extremely good. That’s not to say things couldn’t be improved further. In no particular order • Provision of a hoist to help disabled guests in and out of the swimming pool would be great. • A dedicated disabled toilet somewhere in the central area of the hotel would be really useful. • The toilet in the room was low meaning that my companion needed help accessing it (it would be useful to have a raised toilet seat that sits on top of a normal toilet). • The rails in the bathroom and toilets in the lobby didn’t seem perfectly placed – might be worth getting a specialist consultant in to advise. • Would be nice if there were a path that allowed wheelchair users access to sun loungers right on the beach – maybe a temporary path that could be rolled out each morning. Although there is only one restaurant on site for dinner we found the variety and quality of the food to be excellent with creative use of local ingredients. Breakfast worked well with a buffet for some items and cooked breakfasts to order including local specialities as well as standard favourites like eggs benedict.
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