What to expect
- Sleep Quality
Last 5 reviews
Not Five Star!!!
This hotel is not worth the outrageous amount of money they charge! It’s certainly not 5 star the whole resort is in need of serious repair cracked glass balconies tiles coming off the floor of the pool empty alcohol bottles left all day on sun lounger area from the night before! The Towels stink! Very rude staff in the restaurant all they care about is getting 3 Euros for a bottle of water every lunch or evening dinner!! the food is below average I’ve had better in campsites! when you spend over €6000 for a holiday you at least expect to be given Water!!! We left two days early as we couldn’t wait to leave!! Worst holiday we’ve had in over 10 years would never go back!! No social distancing anywhere they claim on the website that sun loungers are sanitized every time they are used absolute rubbish!! We didn’t see anyone in 12 days wipe them down when people finished with them! Very very disappointed to the point I’m mortified I paid so much for something that was not even worth half the money!
Average hotel. Does not match five star rating.
My Hotel Experience: Arrogant staff at the hotel reception. Especially one brown lady. Average food Restaurant only by order. At a five star hotel embarrassing. Beach disaster. Rooms smelly musty. Otherwise it quite missed.
One of the best hollidays while travelling with children. The end of season has a big advantages as there is less people, so you can always find a seat at the beach, it is not crowded, and more peacefull time in green area of the resort. Also the weather is still suitable for swimming and good for some trips around Crete. Stuff is helpfull and friendly to children.
Very Big Hotel
the Hotel is Hugue, and they have many options for the Type of Units, so you can Find a Room for 2, and you can find a Villa for 12 Persons, and they have also categories for the stay, so the hotel can match any type of Travellers.
Not as expected
Resort grounds are beautiful. 2 beaches, 2 private, 1 public you can use. However, I think the hotel should be clear about the different levels of accommodations. I was in a classic room which was definitely not a 5* experience. Maybe the rating is applied because of size? The first room I was given had a very strong odor of cigarette smoke & mold so they agreed to move me which was nice. However, the room I moved to was large with a very big bathroom & everything was clean but that’s it. More appropriately this class of room should be labeled a 4* at best as there was nothing luxury about the room. The bed was hard, I could feel the mattress springs so I didn’t get much sleep in the 3 nights I stayed. My back hurt pretty badly due to my stay. Breakfast was plain bad. Bread was stale, fruit was diced into a salad in water. All I could eat was yogurt with some toppings while I was there as I couldn’t order eggs the way I wanted them. You can walk to a strip of restaurants at the beach which are pretty good. I had lunch at the Greek restaurant at the property 1 day and enjoyed my meal there. Service was also good. WiFi didn’t work in my room during my stay and nothing was done despite me calling/letting front desk know 3 times. Also concierge refused to provide any restaurant recommendations saying she wasn’t allowed to as they needed to promote their own restaurants. Not sure why they call the desk a concierge then and despite me telling her this was my first time in Crete and I wanted to experience the island, not just the resort, she refused. Anyway, I was disappointed as you can see. I flew all the way from the US and was excited about visiting Crete and it started off poorly.
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