What to expect
- Sleep Quality
Last 5 reviews
What an outstanding hotel - modern yet fit well into its natural settings. Beautiful rooms, lovely staff, and great facility. They recognized our Titanium elite status and provided us with a great upgrade, prosecco and dinner/breakfast. Wish we were able to come earlier in the year, where the weather would have been better and we could have stayed more than one day. Unfortunately, the indoor pool was closed so we couldn't;'t enjoy all the facilities. Will definitely want to come back again!
we would particulary like to emphasize our beach bar manager Alexis, who does an excellent job with humor and charm. We always received authentic warmth and felt the love for his profession. Very attentive and competent, always there when you need him and even medically well-versed. Alexis ensures pure well-being with delicious cocktails and good taste in music and deserves a great praise again.
I rarely review, but here we go: We travelled in October 2020 and booked a family suite. The suite was spacious, tastefully decorated and well equipped. Plenty of complimentary mineral water was provided every day. The food was very good, with a very few exceptions when it was 'merely' good. Now here is the thing, there were quite a few things that weren't perfect. And I won't go into what those things were, because I am lazy to write. But every time I complained, the staff reaction was absolutely amazing and swift, and always resulting in a genuine apology, and a swift fixing of the problem which was followed by a generous gesture like a free SPA treatment. In fact, literally every staff member, whether it was reception, bar, concierge, restaurant, beach, SPA was exceptionally warm and well trained. I don't remember all the people's names, just Alexis, Manolis and Nikos on the beach - who were really great. But the truth is, all the restaurant staff were also absolutely brilliant. Now I travel a lot and my attitude is: Everything can function perfectly, but if the service isn't perfect then I'll never return. But I can forgive all kinds of problems in a hotel when the service is exceptional. This was the case during our stay, and so I would definitely return.
Awesome holidays ❤️
Amazing location at eastern cretan coast, breathtaking view to a scenery with historical importance.Very kind and helpful staff, excellent service meeting all our needs. Definitely we' ll meet again!!!
Excellent hotel located in an idyllic place! We were upgraded to a villa. The staff was friendly and helpful, willing to accomplish all our desires! We had dinner in all the three restaurants of the hotel, where the food was tasteful. We enjoyed the private beach and swimming pool.
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