Guest reviews Intercontinental Bora Bora Resort & Thalasso Spa

by Zoltan T Budapest, Hungary

Unfair and inefficient booking process

I tried to book 5 nights in this establishment. After requesting a quote I had to wait 2 days before it arrived (I sent them a reminder). I received a daily rate taxes etc not included in the quote - not very helpful. I requested a full quote. It took another 3 days (after another reminder e-mail) before the response arrived. I had a few questions about services etc. Another 2-3 days response time. Finally 9 days after the initial request I sent an e-mail requesting the booking. 6 days later I got a response that the price has changed since the quote was sent to me. a 30% increase. I am quite frustrated. They have wasted my time. This is how all their e-mails started: "Foremost, please accept our apologies for the delay of response due to the high email volume we are receiving." For €1 500 per night this is way below my expectations.

by RobertHamblet

Honeymoon at this resort in Bora Bora was absolutely incredible.

What can I say? It was everything I could have wanted and more. The spa was incredible, the facilities top notch, and the over water bungalows were perfect. The staff was incredibly friendly and helpful. The food was fantastic. Our whole trip was a dream and I cannot thank this hotel enough.

by 360stacyann Snohomish, Washington

It's so beautiful. We called it a "Pinch me" destination.

We spent 5 nights here after spending 5 nights at Intercontinental Moorea. The resort is beautiful, with a stunning view of Mount Otemanu. The resort staff is so friendly and accomodating, and the Bubbles bartender, Adrian, deserves a special shout out for being so amazing. He was incredibly knowledgable and took pride in every cocktail he made. The check-in process leaves a little to be desired. We arrived around noon and were enthusiastically greeted with a flower lei, a small glass of cold juice, and a cool cloth to refresh ourselves with, but check-in isn't until 3pm and from what we learned, while visiting with other travellers throughout our stay, no one gets to check in early. We had lunch, walked the grounds, and still had quite a bit of time to wait in the lobby. The breakfast buffet was included in the cost of our stay, and it really had a lot to offer. We made new friends there, and one was vegetarian, and she said she was really happy with the options she had, too. There are a few restaurant choices located at the resort and the food was delicious and presented beautifully. It was pretty expensive to eat at the resort, but we knew that going in. The resort offers the use of kayaks, paddle boards, snorkle gear and other items for free. The also have a lagoonarium that you can snorkel in for free and it's like you're in a well stocked aquarium. We can't wait to go back for our next milestone celebration.

by Nico G

Stunning, among the nicest hotels in the world

As you could an tell from my profile, I travel a lot. I was fortunate enough to stay at luxury hotels around the world. I was truly impressed with Intercontinental Thalasso Bora Bora. The hotel is located on one of the best spot on the island, both because of the lagoon color and the view of the mountain from there. The following in a spoiler so... don't read if you want to be surprised. They come pick you up at the motu airport with a private boat. They are extremely organized, polite. Upon arrival, check in happens one on one with an assistant while you seat at a table. They then take you to your room on a golf cart. Let's set the record straight, they aren't rooms, they are villas. Enormous space, with a living room area, bedroom and bathroom. I had one of their best villa, overwater, facing the mountain. Mind blowing view and colors. Everything is clean, new, careful attention to details like Sonos in the room, nespresso machine, fast wifi. The outdoor area , outside the villa is on par. Private terrace and deck. Customer service is beyond perfect ... and I'm very picky. If I had one criticism... food menus are a hint pretentious and the chef doesn't live up to expectations. Overall, certainly one of the best hotels in Bora Bora and on par or better with some of the nicest hotels in the world (Mandarin Oriental, I am looking at you ) Thank you for an amazing stay where you were able to freeze time and offer us a slice of paradise. Nick

by Nicole V Gold Coast, Australia

Amazing place to get engaged

We spent 4 nights here after 5 nights at Intercontinental Moorea. The resort is amazing. From check in to check out, the processes are flawless. Our overwater bungalow was just perfect and we wanted for nothing. Comfy bed, gorgeous view, luxurious. We had half board which was definitely worthwhile. I thought the food was lovely. I am a vegeterian bordering on vegan, and had absolutely no trouble with food. They cater for everyone. The breakfast buffet had absolutely everything on offer and the dinners were delicious. We did a snorkelling tour and a jet ski tour and the process for both was so easy. Our concierge Rita was most helpful, and we found Swann in the Sands Restaurant to be extremely obliging and an absolute delight. The resort was spotlessly clean everywhere. On our last night my partner proposed. He organised a private dinner on the beach for us through Rita, and our travel agent, Heiana from Moana Voyages. We sat and watched the sun set over Mt Otemanu while enjoying a gorgeous meal and champagne, and then he got down on one knee and proposed. When we got back to our room, the staff had laid flowers all over our bed in the shape of a heart and filled our bath with flowers. We are now hoping to come back to Intercontinental Bora Bora & Thalasso Spa to elope and get married and honeymoon there. Thank you for a wonderful, enjoyable holiday. We can't wait to come back and marry at the resort.