What to expect
- Sleep Quality
Last 5 reviews
Beautiful Historic Hotel, worth a visit for New Years Eve Party Alone
This is an old style hotel in the best meaning of the term: excellent service, elegant architecture, beautiful gardens, gracious public rooms, and large sleeping rooms and hallways. My bed was very comfortable and so were the pillows. I'm not sure if the kind gentleman who cleaned our room is actually a butler, but whenever we left the room, he was nearby in the hallway, asking if we needed anything, and he had the manner of a old fashioned butler. But what surprised me most was the New Years Eve Party held in the garden. It was absolutely magical. Looking down into the garden from the lobby balcony, I saw the garden was lit in all different colors with multiple Egyptian musicians playing traditional music, an Arabian horse dancing to the music, fire breathers, belly dancers, whirling dervishes, a tent featuring a full bar and delicious appetizers, a long garden path in an area made to look like a typical Egyptian street fair with food vendors (of excellent quality), amusement rides, and area with cushions on which to sit and have henna tattoos, or smoke sheesha. After two hours of this wonderful pre-dinner show, we entered a gorgeous large tent with chrystal chandeliers. The tables were well supplied with New Years Eve festive hats, masks, blowers, shakers, light sticks, etc. Then were were served a delicious multi-course dinner. On stage during dinner were singers, dancers and musicians. There was the traditional balloon drop, My husband and I agree that it was the best New Years Eve we've ever had. I thank the hotel for putting on such a magical show for its guests.
Historic property on Nile
Beautiful historic property on the Nile. Great property but due for some much needed upgrading. Mostafa, the FO manager was excellent! He took great interests in ensuring the needs of guests are well taken care of. Was extremely hospitable and made himself available at all time to assist. Made our stay comfortable and enjoyable. A true asset befitting such a beautiful hotel.
Exceptional Customer Services. We definitely recommend the Sofitel Luxor Winter Palace.
For the third time we stayed at the Sofitel Luxor Winter Palace in Egypt in January 2020. From November 2019 to January 2020 the customer service has exceptionally improved to outstanding. The hotel is good and in a nice location. It is in front of the Nile, many nearby shops, and banks. Easy access if your are taking a hot air balloon ride. The hotel has a heated swimming pool, bar, restaurant, spa, wi-fi, cable TV, and next to it there is a Carlson & Wagonlit Travel Agency and an Egypt Air office that are very convenience should you need adjust your travel. The hotel structure is an old palace and they have preserved most of the original tiles, doors, wood, etc. Therefore, don't expect a modern building instead appreciate the historic palace. The lobby, restaurants, and rooms are good. This time we were upgraded and had a beautiful suite facing the Nile. The hotel structure is high ceiling. The lobby is beautiful. It has approximately three different places to eat to include the restaurant by the swimming pool. The hotel is worth to stay. We would like to recognize Mr. Mohamed Moustafa, the front desk ,and Mr. Ahmed Khalifa, head butler. Mr. Moustafa's demeanor, professionalism, and customer services were outstanding. Mr. Khalifa's customer service, professionalism, and attention to details were impeccable. Both Mr. Moustafa and Khalifa made sure we felt at home. They helped us not only with issues pertaining to our stay, but also to travel and other non-hotel related issues. They are both proof of the Sofitel Luxor Winter Palace's commitment to a great customer services. Kudos to the Sofitel for having this caliber of staff. We definitely had a great experience at the Sofitel Luxor Winter Palace. We like the overall service, rooms, food, and location of the hotel. We definitely recommend the Sofitel Luxor Winter Palace. Notes to Travelers: 1. Consider visiting Egypt either at the end of high / beginning of low season or ending of low / beginning of high season. We discovered that high season is too cold to really enjoy the outdoors events and the beauty of Egypt (especially if you take a Nile Cruise), it is more expensive, the overall service is affected by the number of tourist that hotels need to handle, and the historic sites are full. 2. Recommend to look up some of the Sofitel Luxor Winter Palace's staff mentioned in my reviews. Trust me, they will make a difference in your stay.
Our Visit to Luxor was amazing and our stay in the winter palace was great. The perfect location and the overall atmosphere of the hotel made us enjoy our trip more. The Gardens, the food, and the view of the Nile are among the things that we really enjoyed.
Fading, but still the place to stay in Luxor
A few days ago, in Alexandria, I reached the sad conclusion that the Cecil Hotel was so diminished from its heyday that it was no longer the place to stay, even for the hopelessly nostalgic. In Luxor, by contrast, the Winter Palace maintains just enough of its former grandeur to mask its slow decline. Its position is simply perfect, at the southern end of the Corniche, with the Nile cruisers moored up outside and the West Bank of the Nile - site of all the famous pharaonic burials - directly across the river and glowing gloriously red at every dawn (it almost never rains here), while the hotel’s front itself is bathed by the setting sun. Get a Nile view room with a balcony if you can, but the gardens at the back are so absolutely beautiful that a rear view is almost as good. In the gardens themselves there’s an enormous pool, heated in winter, and a bar, coffee bar and restaurant surrounded by palms and exotic plants. At night (see the photo) it’s magical. Inside, the hotel has faded with the years and perhaps relies a little too much on its history as the place where Agatha Christie stayed and was inspired to write Death on the Nile. The enormous corridors (remember, this place really was built as a winter palace) are a bit gloomy and the main restaurant seems more concerned with offering the widest conceivable range of foods for a buffet breakfast than with cheering the decor up a bit. The smaller French restaurant across the corridor enforces a strict jacket-and-tie dress code and even stricter price list and was unsurprisingly almost deserted every night we stayed. But the huge lounge and the dimly lit bar are great places to relax and read some of the books that have been in the hotel’s library since the 1920s. The bathroom in our Nile-facing room needed updating and the shower over the old bath was unimpressive. The WiFi didn’t work very well anywhere in the hotel. And the price of almost anything was triple what it would be in the local shops. But hey, this still is The Winter Palace, and you feel its history the moment you walk up the steps. It’s just a pity that there is no flying boat from Cairo to land you on the river outside the hotel as there was a hundred years ago. But you can still imagine it as you sip your English tea on the sun terrace and start figuring out how you’ll pay for it.
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