What to expect
- Sleep Quality
Last 5 reviews
Beautiful Relaxing Property
We stayed at this hotel for 4 nights after a very busy 10 days touring Egypt. It was exactly what we needed. The rooms are large, clean and well maintained. We enjoyed sitting on our balcony each evening. The pool and beach were very nice. We booked a snorkel trip from one of the tour operators that comes around offering trips. It was a very nice time and the snorkelling was amazing. We found the staff to be very nice - never had any concerns with anyone. The food was plentiful however became fairly repetitive even after a few days so not sure how it would have been if we were there longer. We did have a very lovely meal at the Italian specialty restaurant. The alcohol served seemed to be different at each bar and sometimes there was a language issue when ordering but we figured it out and stuck to some standard drinks to make things easier. Would recommend this property if you are looking for a relaxing time by the sea.
Very relaxing stay, excellent customer service, very helpful staff.
A beautiful, idyllic place to stay at. The room was exceptionally comfortable, beautiful views from the balcony across the garden and on to the Red Sea. Excellent customer service. The hammocks in the garden areas were amazing.
Beautiful hotel dishonest employees
This hotel had good qualities but also quite a few bad ones as well. The first issue we had was with the water.. the water started pouring out orange rusty water for about an hour.. unfortunately I first noticed it while I was using the shower. Being frustrated I called the front desk and told them I needed to have clean water to wash myself off from the dirty water and the front desk agent told me someone would be up to check on it immediately. No one came up until 40 minutes later. So I sat in my room with dirty water all over me for 40 minutes. Another issue we had was with the housekeeping.. my boyfriend and I left two of our towel cards in our room on the desk when checking out. When we were leaving a housekeeper went in and started cleaning. We proceeded to check out and the front desk stopped us claiming that housekeeping did not find our keys. We were 100% positive we left them in there.. the hotel then made us pay $20 for them. The staff was not honest.
Do not bother coming here if you are English. This is not the 5 star that you will be expecting and is more of a 3 star resort compared with EU standards. The staff are nice enough, however they don’t understand English as much as they do German and French. So it’s difficult asking for things. The level of cleaning is ok, but considering there is a pandemic happening, I would like to see more... for example in the lift the buttons need wiping and have done since we arrived. The all-inclusive option is ok, but the hotel staff are heavily pushing things that require an additional fee. For example, today the weather is slightly overcast, so there isn’t much to do. Due to expecting rain, the hotel have removed the afternoon food option (which is prepared outside), but without provided an alternative. I asked the manager George for some assistance eg, is there an alternative and he was very abrupt, aggressive, rude and did not provide a solution. It’s not the attitude I would expect from a manager at an alleged 5*. I would like to add, he is my only experience of a rude member of staff so far which is a shame. The food when available! Is ok, very same-ish but ok. I am a vegetarian there hasn’t been much option for me but, there has been a selection of meats I’ve noticed... The beach is nice, there is always a life guard. It’s not got any coral near by so Makadi Bay is better if you want to snorkel. Overall, I wouldn’t recommend this hotel...for a similar price you can get a better hotel nearby. The all-inclusive option, George’s attitude and the standard of hygiene have let it down. If you do book here despite the above! Do not pay extra for sea view... all the rooms are sea view.
Fabulous hotel, excellent food, fantastic staff
Stayed with 2 girlfriends in Feb 2020. From booking to checking out the staff were incredibly helpful and friendly throughout the whole stay. The restaurant team including Mahmood and George particularly were charming, entertaining and ever cheerful! The food was delicious and varied and the cakes were simply addictive. The animation team, in particular Foxx, Laysan, Mamadu and the young man with the "hair" were totally professional. knowing exactly how much encouragement to join in the daily activities was enough without ever overstepping the mark. Laysan was great company to a group of all females - lovely, warm and genuine, and a deadly stretching queen! Thanks to all for a completely memorable and fun holiday - we are already planning to return this year and I would also consider a solo visit as I felt so secure there.
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