Guest reviews Marriott Mena House, Cairo

by Sharon1234562014 Pittsburgh, Pennsylvania

Your Eyes Will Be Amazed by What You are Seeing

We came here for our first two nights in Egypt so that we could be very close to the Pyramids. It is a world apart, and well worth a stay. The hotel is lovely, with attentive staff, a great Executive Lounge (if you are a Bonvoy member) and truly outstanding restaurants. You can be at the Pyramids ahead of the crowd, in addition to seeing them when you wake up and before you go to sleep. Do pay for the pyramid view room as that side of the hotel is much quieter as well as more scenic than the pool view rooms.

by OldWorldCharm Southern UK

Fantastic location with some outstanding staff

The hotel is within the Pyramids complex and a short stroll up to the plateau. There is nothing quite like waking up and strolling to breakfast under the shadow of a 4,500 wonder. The location is also easy to get an uber and is around 45-60 minutes from Cairo airport. The grounds are tranquil and well-tended and the rooms pleasant. I was upgraded to a garden suite which had a sizeable bathroom, lobby and seating area. All the rooms seem to have a balcony. My stay was marred by the fact Egyptair lost my baggage and made it difficult for me to collect it even when it was located so effectively I had a week with no personal items. I have tier status with Marriott so could access the lounge and most days could be found working on the computer there (very useful) and none of the staff battered an eyelid at my almost constant presence, with Ramy even bringing me a glass of red wine at one point. The executive lounge is excellent at this property. I also had to rely on some fast turnaround laundry service as I only had the clothes I was wearing until I could purchase some replacements. Eisa was a superstar and got my clothes back to me within an hour, even staying late after the laundry should have closed. Once I finally got my suitcase back, I could try out the fitness centre, which was well appointed and spacious. I have only two minor criticisms. On one night there was a corporate event in the grounds with extremely loud music until 11pm. I phoned up at 10.50, not to complain (although I imagine many guests would already have done so), but to ask the anticipated end time. The operator first informed me it had ended; which was a surprise as it was still blasting out, and then strangely advised me to go down and watch the event. He didn’t really get the point of the call. Lastly, the hotel is flying the union flag upside down at their front gate. A small point but I believe a reversed Egypt flag would get a custodial sentence. I mentioned it to the front desk staff but it was still upside-down on departure.

by AKM5465 Canada

A truly amazing experience!

We stayed here for 3 nights at the beginning of our Egypt trip, and another 2 nights at the end and enjoyed every minute of it. Being platinum members, we were upgraded to grand deluxe king room. Luxurious room, impressive hallways, well maintained extensive gardens, great location, excellent staff and great food makes this hotel great place to stay. Every one we met had a friendly smile and a greeting for us. Check in and check out was smooth. We took well organized day trips with Misr Travel located on the property, to pyramids in Giza, Dashour, Sakkara. The property also has a 24 hr bank . Our experience in the Executive Lounge was great, thanks to Elham and Meher who went out of their way to accommodate our dietary restrictions. Truly grateful for all your kindness!

by georgenaderelbeblawy Cairo, Egypt

Excellent

I stayed several times at this legendary hotel.lately the company managing it changed and become a Marriott. And what a Marriott. Outstanding service, outstanding food and beverage. You feel and smell success cooked within smiling faces.A General manager constantly roaming around to check all small details for his guests confort. Highly recommended hotel , well capable and up to the standard of being uniquely at the foot steps of the Pyramids of Giza

by TominSF75 San Francisco, California

This place is coasting on its location

We spent three nights here. Obviously, the location cannot be beat. The pyramids are literally right there everywhere you look. Other positives include the food at the restaurants (we tried all of them - Alfredo’s was probably the best but we liked them all), and the vintage photos everywhere. Other positives include the cleaning staff, who were super friendly and attentive, and the laundry service, which did a really nice job on our clothes. Now for the negatives. Unfortunately, the historic part of the hotel is under renovation so we were not able to see that. The design of the more modern wing is bizarre. The lobby and bar area is so confusingly designed that literally every time we came and went we saw people wandering around lost. The rooms were fairly good sized but the furnishings are tired and worn and the bathrooms were not practically designed. The service in the restaurants was uniformly very slow and often confused -they would bring the wrong item and not realize it, for example. It also seemed like everyone was walking around terrified that they were doing the wrong thing and asking if everything was OK, but unfortunately it just wasn’t. The service is just nowhere near up to the location. The hotel should really be a five star luxury property with service to match its location, but it just isn’t. I would not stay there again.