What to expect
- Sleep Quality
Last 5 reviews
lovely old mansion
in the very center of Cuenca. great location as you have walking distance to all sights. the building in it self is historical and well worth a visit in its own rights. the price only 50 $ per person. the restaurant however was closed. only breakfast available.
Very beautiful hotel
We spent only one night in this hotel and we were very happy about our choice. The hotel is very fascinating with a quite good breakfast, beautiful rooms and very attractive patio. Another big adavantage it's the location really in the old centre of Cuenca.
Close to Cuanca centrol
It's close to the Churches and not to far to get back to this comfort of this Hotel. It's a very nice place to stay but not for a family on a budget. The cost for March 2020 is 75$ a night and rooms are out if this world.
Valuables stolen from locked room
Don’t make the same mistake I did. If you visit this hotel, please make sure you use the available safe in your room, and don’t leave any valuables in your luggage or anywhere else in your room. I stupidly left some cash in a sealed envelope, in a closed bag, in our locked room, as we went out to meet some friends. When we came back, our room had been cleaned and our beds made. I noticed right away that one of the zippers on my bag was only partially closed. When I went over to inspect, I saw that another zipper had been disturbed as well. I opened the bag and saw that it had been rummaged through. The envelope with the money was gone. I take full responsibility for not using the safe. A stupid mistake. However, when we reported the theft to hotel management, they refused to acknowledge that they have a problem. They first insinuated that I was lying, then pointed to the comprehensive waiver I’d signed when we checked in. Tip: Read the fine print, I didn’t. An apology from the hotel would have gone a long way. We never got one, instead we were subjected to stonewalling and finger pointing. Needless to say, we will not return.
My husband and I spent two nights here. The hotel is beautiful and very upscale looking. However, we had money stolen from our locked room when we went out to visit some friends. When we got back to our room, it had been cleaned and was locked. My husband noticed that the zipper on his backpack was partially open and when he looked in his bag, it had been rummaged through and the envelope where we’d kept our spending money was gone. Yes, my husband was stupid to leave the money in his bag and not use the room safe, but the hotel’s response was unacceptable. The management basically told us that it was our fault for not using the safe, refused to acknowledge that they had a thief on their staff, and didn’t even apologize. We will never be back.
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