Guest reviews Hilton Colon, Guayaquil

by rabass00 Winston Salem, North Carolina

Great choice near the airport

The Colon Hilton is the required gathering point for my Galapagos tour group, so I had no choice in where to stay. This property is as good or a little better than most of the Hilton branded properties where I have stayed the last few years. Very comfortable bed, bath, and furnishings. Very good breakfast buffet. Extremely friendly staff, from shuttle drivers to front desk staff, to restaurant staff. When I mentioned that an ice machine was out of order on my floor the staff jumped on the issue that afternoon. I haven’t had a chance to check out the spa or gym. If you like the value proposition of the Hilton bra;d, the Colon Hilton Guayaquil will not disappoint.

by DavidT897 Fort Lauderdale, Florida

Rude manager

Unfortunately we have to stay at this hotel. I’m a diamond member never been treated with disrespect from the hotel manager and staff. Decent hotel but if you want to bring friends over to hang out pregame in your room you will get charged just under $100 dollars. This is BS, if I had a choice I wouldn’t be staying at this hotel. They will treat your guest as prostitutes and force you to pay $100 per friend. Do not stay here! No other hotel that I have stayed out in South America will do this to you. From Brazil up to Central America to Mexico all the hotels whether it’s another Hilton or a Marriott not one other hotel treated me with such disrespect. I have reported this to the Hilton escalation department but nothing. Stay away from this hotel.

by vacation_addict_Ohio Columbus, Ohio

Excellent choice if you have transportation.

We were there as part of a tour group - and must say we were very pleasantly surprised by the hotel. The location isn't great-you can't walk to anything, but it's only 10 minutes in the shuttle to the airport. But the hotel services are really nice. The rooms are very large and the bathrooms are huge. The buffet breakfast is over the top. The outdoor pool area is very nice. We had dinner twice in the main restaurant and the food was excellent both times, and the prices are reasonable (by Ecuador standards). I don't think there is really a room with a nice view - you are near the airport and in an industry area - so that's what is all around you. Don't be afraid of the armed security guard outside the front door. I had tried to get in touch to book an airport pickup, but hadn't been able to contact them, but they were there anyway and looking for those of us who had come in a day early. So that was a bonus! The staff was super friendly and helpful.

by vegasred55

Great Experience

This is a great property, with great staff, restaurants and bars. The location is excellent near bus stations, the airport and the U.S. Consulate. I highly recommend this property. Best hotel I’ve experienced in Guayaquil.

by 413jenniel

Excellent in every way AND high on safety (and stopping domestic violence)

Such a wonderful hotel ! Friendly staff and just incredible concern for safety of their customers. We were picked up from the airport at 3am by a friendly driver who was incredibly kind and helpful, getting us to the hotel within 10minutes - all with a smile. The rooms are all stylish and comfortable - with amazing beds (and whisper quiet). The Executive Lounge is large and spacious with friendly staff, lots of drinks plus breakfast and snacks during the day. Evening nibbles were also good and alcoholic drinks were also available (seemed to be limited in quantity some nights). During our stay there was a couple with a young baby (circa 12months old) - the guy was American from New Jersey and the woman was from Ecuador. They were your nightmare from hell couple - definitely domestic violence as every time their child cried they would shout loudly at each other (we heard every word and the shouting lasted at least 10minutes each time) then one would storm out of the room and slam the door to their suite - this went on from midnite till 4am. Seriously, it was no wonder the child was crying with parents like that. Thankfully, after one night of this the hotel organised a nanny to get the baby away from the parents and then after complaints from every one else on the floor the couple was asked to leave. Well done to the Hilton for considering the safety of the baby and the other guests. (In my 50 years I've never come across a more disturbing couple at a hotel - and was surprised that people would even imagine behaving like this.) A wonderful hotel that truly cares about its guests. Thank you !