Guest reviews Hilton Colon, Guayaquil

by ninjapearl Vilcabamba, Ecuador

Low service & drastically Unprepared for COVD on March 9,10,11. EPIC Fail for health awareness in face of Pandemic.

Everyone in the hotel looked at us with our P100 respirators, goggles and gloves , as if we were from another planet. . Perhaps in our researching and knowing what was going to develop, we were just ahead of the rest of Guayaquil. NO ONE on staff was wearing masks, gloves or goggles. A few bottles of hand sanitizer does not protect against airborne and moisture borne virus which can travel up to 15 feet if someone coughs, sneezes, and or exhales heavily, and can stay airborne for over 30 minutes. I was shocked at how unprepared the Hilton and their staff were for such a serious pandemic. As far as I am concerned this was an epic FAILURE, and Hilton Guayaquil placed thousands at risk due to denial, lack of information and negligence. We tried to warn them, but were not taken seriously. 1. A man showed up at our suite to fix water flow, temp and pressure, and he was flushed and sweating profusely. The Executive floor desk said he probably was just working hard, completely unconcerned if he had a fever. He walked into the bath and proceeded to track dirt as he wore dirty shoes in the wet bath and shower floor. I had to call the hotel manager to insist he be tested for fever, and I was informed no Dr was on duty for many more hours. 2. I then requested the entire bath where he worked be disinfected, and the worker sent to clean the bath floor did not have any disinfectant, just a dirty mop. He FORGOT the disinfectant!!!!! 3.) the buffets were wide open for people to breathe and cough on, no food servers had masks nor gloves. 4. The rooms had no stationary, no envelopes for messages, unheard of for a 5 star hotel 5. It took 5 to 6 calls, with endless ringing, and long waits for operators or front desk to answer phones, and sometimes they did not answer at all. Literally NO ANSWER. 6. The suite was fabulous, and the staff were exceptionally polite. We left Hilton and moved to Hotel Del Parque for the last 3 days of our stay in Guayaquil, because Del Parque is truly a 5 star hotel, and I firmly attest that Hilton is not. I do not care which local organization gave Hilton 5 Stars, Hilton Guayaquil falls desperately short of being a 5 star hotel. . I will not bother reiterating the other issues that evidence the unwarranted 5 Star rating, We could not even eat once on the executive floor ( even though breakfast and afternoon buffet were included in the room rate), because food was open in buffets to anyone breathing or coughing on the food and servers wore no masks nor gloves. Many of the guests had been in planes and came from highly infected countries, and yet Hilton saw no reason to take more comprehensive precautions. Hopefully now that Guayaquil is an epicenter for the virus , Hilton will bother to take full precautions and train it's staff.

by llccCanada Canada

Spacious room, good AC

Stayed here for one night after our Galapagos cruise. The room was very spacious and clean. The rain shower was lovely and there were nice bathroom amenities. Our room was close the elevators so we could hear some talking from the hallways. The hotel building is very modern and has multiple restaurants to choose from. It is very close to the airport - about a 5 minute drive.

by bkbmom Pittsford, New York

Enjoyed our stay(s)

We recently stayed here two nights prior to and immediately after a Galapagos cruise. The first two nights we stayed in a suite on the executive floor with a balcony. The room was extremely nice - large and well appointed. There were two separate full bathrooms and the one off the living area was very nice while the bedroom one was extremely nice. The bed was comfortable. Only problem was the furniture in the living are looked nice but was extremely uncomfortable. The return stay we stayed in a junior suite. We missed the second bath and extra space but it was still very nice and the furniture was also more comfortable. Staying on the executive floor was a great deal. We took advantage of the breakfast which was varied and good as well as the happy hour. We spent a good deal of time at the pool, too. The bar/meal service was very good as was the food. We cannot recommend the steak restaurant highly enough. Prices were great (compared to American prices) and the food and service was excellent. We also took advantage of the airport shuttle when we arrived and left each time. It was very convenient. We highly recommend everything about this hotel.

by asunugrad San Francisco, California

Unexpected wonderful spa day on way to Galapagos at Hilton Guayaquil

On way to Galapagos and booked extra day going and never left hotel: fabulous breakfast for health conscious diet; beautiful pool for swimming laps; super friendly staff when I arrived at 1 am; roomy quiet room; terrific masssge by Inditri in the spa; adorable bartender at pool bar Benjamin (see photo).

by paolarooney19

Paola

We really enjoined our stay at Hilton Colon Guayaquil. Everyone was always so nice and they always have a great attitude. ( always with an smile in their faces)Room was very clean and big, food was delicious 😋!!!