What to expect
- Sleep Quality
Last 5 reviews
Beautiful hotel with incredible service
I took my son and daughter-in-law & 3 grandchildren to Quito , the Galápagos Islands, and Mashpi. We were there for 3 nights the 1st week of March before the pandemic became so widespread. I’m writing this because we loved this hotel any the staff was so fantastic that if travel becomes possible again, I would go back in a heartbeat. We arrived close to midnight and were greeted with juice. When we went to our rooms, one of the staff came by to see if we would like sandwiches as it was so late . They were wonderful; unfortunately the children fell asleep and missed theirs. The service sets this apart—it’s what I call “old school” throughout. Breakfasts were excellent and the day we left for Mashpi, we were running late,so I was able to pack a box. We are dinner there 2 nights because we really were too tired to go out. The food and service were outstanding and there was a nice wine list. We didn’t get to use the rooftop bar because of the rain but the view was wonderful. The downstairs bar had interesting drinks and we were given complimentary drink tickets. Fruit and desserts were in the rooms. Thought the beds were especially comfortable. People were so kind. I am hoping that all of you and your families are safe and healthy and when this madness ends, people will be able to enjoy your wonderful hotel again.
This place exudes .. quite, discrete class. Stunning.
We were here, supposedly, for one night prior to going to elsewhere and then returning here for 2 further nights prior to returning to the UK. However COVID19 had different ideas and we only got the first night. But we would quite liked to have been quarantined here thank you - sadly not to be. Reached via a taxi from the airport - and it's a 40-60 minute drive depending on traffic. Situated in the old town - means it's still got genuine people and some real character about it - you do wonder quite where you are going until the front glass door is opened to welcome you. I read somewhere that this is rated as the 6th best Hotel in the world. I've no idea if that's representative or not but we were blown away by our short time here. Staff 'appear' from who knows where - by this I mean service is superb and all but invisible. We had a luxury room, no real view but probably one of the largest rooms and bearing in mind this was a private residence in an earlier life. Beds - lovely linen, nice balance for the mattress. En-suite bigger than some Hotel rooms I've stayed in and everything nice and light. On our way to the Hotel we'd been advised NOT to go out into the Old Town but if we did to make sure we left cameras, phones and any money we didn't need in the Hotel. Spooked a little we didn't go out that evening but we did decide to venture out the next morning. At no time did I feel threatened or uneasy but this was helped in no small part by the proliferation of police / security guards and I do mean they were thick on the ground. At no time were you probably more than 50yds from someone who looked like they were alert and prepared to act. Huge tick. One thing to mention here is the flowers in the Hotel especially the reception area. Simply jaw dropping. We were sorry to leave without the opportunity to stay longer but closed borders and governmental directives dictated we get home - so we left and were lucky enough to get on a plane home. However, if we do go back to finish the holiday so cruelly cut short - this will be on our must see / stay list. Hugely recommended.
Casa Gangotena is an extraordinary boutique hotel, with an exceptional staff. If I could give them 10 stars I would. Five stars for the amazing restoration work and décor. The 3rd floor terrace gave a wonderful view of the plaza with many seating areas to relax. Five stars for the outstanding staff. When we arrived, we were asked if we would like to have a tour of the hotel to learn it’s history. We had planned a wonderful trip for our 20th anniversary. Casa Gangotena’s thoughtful gestures made it even more special. However, after 24 hours everything changed. An unexpected trip to the hospital and the Covid-19 pandemic hit Ecuador. Casa Gangotena sent Doris with us to the hospital where she spent hours with my husband to ensure we understood everything that was happening. Neither my husband nor I speak Spanish, so this was a great relief. After being transferred to another hospital the hotel called everyday to see if there was anything they could do. When the Casa Gangotena closed due to the Covid-19, they continued to check on how we were doing. So, while our trip was not the adventure we planned, Casa Gangotena went over and above to ensure that we were safe. Given the opportunity to return, we would do so without hesitation.
The Best Hotel in Ecuador
Casa Gangotena is a hidden gem within Quito. The restored house is absolutely beautiful with an excellent bar, restaurant, indoor garden, and a magnificent view of Plaza San Francisco. From the moment we arrived, the service at Casa Gangotena was incredible. Staff provided welcome drinks and warm towels. We received a free upgrade with one of the best views! The room was beautiful and the beds were quite comfortable. I would highly recommend staying here!
superb! The service was outstanding and the facilities were first class all the way.
We were greeted in the middle of the night with juice, a wet washcloth and excellent service. It was wonderful as tired as we were. There was not anything that I could mark them down for. The food was fabulous, the smoky old fashioned bourbon drink was a wonderful treat, the terrace was great to view the city, the security made me feel very safe and the service was perfect.
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