What to expect
- Sleep Quality
Last 5 reviews
Worst 5- star hotel in Dubai!
you are the worst 5-star hotel in Dubai and i will make sure everyone knows about my experience : - i forgot my dress in the room after i checked out and i called them to tell them to keep it, i was shocked when they said they do not have it!! i asked for a complete check on the housekeepers and even the cameras and offcourse no action was taken! how can a 5-star hotel rob people like that!!!!! i will make sure that this reaches everyone cosim extremely disappointed from this hotel!!! - check-in time took around 1 hour and half!!! - the pool is tiny! and packed with people and kids running around everywhere, there is nothing called social distancing! - breakfast was very poor! super limited choices! i could hardly find anything to eat! shame on you Waldorf! you deserve to be a 1-star hotel for all these reasons! managment is also very weak!
pool shuts at 6! Not enough staff
Sadly after corona 19 pool and beach shuts at 6pm Even pool restaurant shuts at 5:30! There seems to be little staff and the kids playarea and club is shut. Used to be a 5 star hotel. I would give it 4star now. But the staff are very friendly and helpful. But there isn’t that many staff. Go back to how hotel used to be please!
Very nice staycation
We stayed at the Waldorf Astoria on the palm for 2 nights on the 4th of August 2020. Check in was nice and smooth and I would like to say thank you to Abihrup who was very welcoming and informative. He also accommodated us in a twin room as we were staying with our 15 year old son. The room was beautiful with two big beds plenty of room for the three of us. The view was absolutely beautiful over the ocean with a great view of some famous Dubai landmarks. One of the best parts was the bathroom and what was in the bathroom. The bathroom had a great shower and a beautiful bath which also had a TV in there. Although the remote needed new batteries and we coukdnt reduce the volume. The twin sinks came with two mirrors which were very well lit. We did not find any dental kits which meant no toothbrush or toothpaste, floss, mouthwash etc. What we did find though was the most amazing bathrobe which my wife virtually lived in. The main point of the stay was to get some sun after being locked down through Covid 19. The pool was nice and relaxing. The beds were well spaced out and no too crowded and there were very nice cabanas behind them which were free of charge if available. There is no complimentary water bottles at the pool but there is a water cooler which dispensed water for free. I'm all for this as it has a lesser impact on the environment. We brought our own water bottles and filled them up from the dispenser and the pool staff provided ice and buckets. One of the only negative things I would say about the entire stay is that the water in the cooler didnt seem like mineral water to me and I have a suspicion it was regular tap water. It actually wasn't very refreshing. The other negative would be that the food and beverage while tasty, was a bit overpriced in my opinion. We ordered room service breakfast one day which was delicious. The full breakfast however was very expensive so I reccomend going with the "2 egg" breakfast which was much better value for money and the eggs came with sausages, veal bacon, mushrooms, spinach, toast and beans etc so basically the full breakfast but a lot better priced. Every request we made through the phone was delivered very quickly, I liked that they gave you a specific time it will be with you and in fact they were always ahead of time. Overall I highly recommend the place and would definitely return again.
Had a lovely stay at the Waldorf Astoria Palm Jumeirah. Every aspect of service was commendable.
Stayed for 2 nights at the hotel. The hotel is of an extremely high standard, with super helpful staff across all departments. The reception team did a warm welcome with smiling and very friendly attitude. Thank you for such a nice welcome. Special thanks to Priyanka she had a great knowledge of the hotel facilities and activities which was very helpful to us on our entire stay and restaurant (Mezzerie) staff.The room was very clean, the pool view was great and love the soft beach to swim.
Amazing hotel and staff
Check in staff was amazing ms. huershy was amazing at the checkin desk .. plus mr.mohamed aziz was super helpful .. hotel is amazing 5 stars in everything .. super clean . Swimming pool is clean plus food is amazing.. rooms are huge plus service is soo fast .. I am really happy and satisfied with the service ..
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