What to expect
- Sleep Quality
Last 5 reviews
Beyond compare staff and a truly grand hotel with an sublime location.
I arrived at The Retreat M Gallery by Sofitel around 4:30 am the morning of my check in. Despite it was even way too early for an early check in the lovely staff did not hesitate a second to check me in and provide first class service. Mohamad Ali (who obviously has a legendary name and is an enormously kind man) arranged a suite which came with a tripple upgrade for loyal ALL ACCOR members as he said. It exceeded my needs and fulfilled every demand one could have. After a looooong and revitalizing sleep I have been pampered right away with charming Sharmaine‘s complimentary delicious preparations in my suite. A lovely hand written note of hers invited me to the club lounge for further relaxation and tasty food, drinks and treats! Even though it was my first (definitely not last) visit at this grand hotel with it’s lovely location literally surrounded by beautiful beaches I felt home straight away. Sharmaine, Mohamad Ali, Chris, Anam and all their beloved, charming and beautiful colleagues become friends the day you meet them. Since I am most of the time running around with a Super Mario Cap they assumed correctly that I like Super Mario and organized a cute welcome cake. If you guys want to enjoy a hassle free, relaxed and charming time in and around dubai while enjoying sublime beaches, grand service, comfortable and beautiful rooms and suites, a delicious cuisine, do not hesitate... My new friends will be waiting for you. Enjoy and tell them I said Thank You & Selam Aleykum!
Great hotel. Excellent service. The food quality is absolutely amazing. The hotel is very clean and the people are very friendly and do a lot of effort - thank you especially to Badr! The people who clean the rooms do an absolute great work and are always very friendly and have a bright smile on their face. I would absolutely recommend this hotel - whether as a pair or as a family.
Terrible service and rude staff
Booked this for a family staycation in conjunction with a local conference and turned out to be a very poor service and hotel. Rooms are small, staff are very rude, hotel rooms are noisy live singing from lobby travels and loud music outdoor, all rooms are interconnecting and loads of sound from the rooms next door. Very expensive menu for some basic food, asked to speak to Manager 3 times and not once had a reply. Very cheap hotel for Dubai standards and Palm lot more better hotels to pick from and loads of building works
beautiful lobby and swimming pool
as soon as you enter the lobby you will feel a different aroma with Arabic touch. there are beautiful palm trees within the lobby. we love the music band in the evening playing piano sometime in the lobby. thanks to all of the staff specially Raja who treated us like Royals.
Very very nice service, beautiful hotel, pure relaxation. The staff did always an incredible job and were no matter what always supportive. If you want to explore the city use the driving service offered by the hotel, it’s the best. Kaleem you are amazing, we will always keep you in our heart. Also big thanks to Badr who made every wish come true!! I highly recommend this place and will definitely come back to the retreat hotel.
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