What to expect
- Sleep Quality
Last 5 reviews
Still the best Place to be in Dubai
We are staying once, sometimes twice a year in this Hotel and we just love this place. My kids can't get enough of the unique and ultra large pool area and I just enjoy the special treatment through the whole staff, especially the Gold club manager Ricardo. Everything is just perfect, especially the food. If you are looking for the perfect and super nice 5star plus Hotel, this is the Place to B. Franjo Pooth
Magical Experience once again
This was our 9th visit to One & Only The Palace Gold Club for 7 nights and it gets better every visit, the staff excel in every department led by Mr Rahul Sharma, a true Gent. The Gold Club checkin as usual very efficient, with the following looking after you at all times Ricardo, Prisca, Gihan Alego, ruthenium you have Midhun in the lounge at night serving drinks, on our first night he remembered our drinks details from October last year and he is ably assisted by Christy, finally Jaffa carried out attention to my wife you was ill half way through the week, his magic potions were great. Thanks all at Gold Club for another memorable time. Moving on to the pool and the pool bar (Esplanade) we were looked after by Ashkil whose attention to detail is second to none ably assisted by Roshan, the team led by Alex at the Esplanade are fantastic especially Yovin from Mauritius and Viraj, great location for lunch and refreshments. Restaurants we visited was celebrities for breakfast then Nina’s for Indian and special thanks to Kavidaj the manager who chose our food on the 2 visits also Akshada lovely Indian lady and top waiter Ajay, food is wonderful. Next restaurant was Euzone where Murad is a fantastic waiter and the re has a new manager Naomi lovely Indonesian lady, then onto Taquine for its excellent Moroccan food you must try this. Finally Beach Bar & Grill where we have in the past dined many times, unfortunately this was a more casual dining menu but has been dissected by the new chef and has lost its affinity with us , staff are still exceptional especially Harmony and the returning Ella, please reconsider the menu as we spoke to other guests who were also disappointed with the changes. We love the restaurant and please don’t let my comments stop you experiencing the food or the service. Great hotel all round and one of the best in the world for attention, service and value for money. Look forward to visiting again.
Out of this world service, facilities and accommodation in a great location.
This was my second time at the OO Royal Mirage and the first time with my fiancee. When you decide to go back to a resort after talking about it for 12months you can only hope it is as good as you remembered! It surpassed my expectations and blew my fiancee away. From the moment we arrived, the service was amazing. After a long flight they check you in at the lounge of reception, you're offered refreshments and the receptionist runs you through what is included in your stay. They even noted that I had stayed before and on arrival welcomed me back. We were celebrating my partners birthday and the Mr Sharma, the Resident Manager, kindly upgraded our room, which was amazing, they also had a gorgeous chocolate and macaroon plate set up in our room. We were half board which allowed us to dine around the restaurants in the O&O complex, the Arabian Court was closing 2 days after our arrival and they extended our HB to include the restaurant at the O&O The Palm. We tried all the restaurants and the only one which we didn't particularly rate was the Moroccan restaurant, but that was down to the set menu options as opposed to the quality of the food or staff. We also chose to go to the Drift Beach Club on his actual birthday and again, that was a top class day, the DJ was excellent. The level of service at the O&O resorts are unparalleled, every time you leave the resort and return, the staff welcome you back by your name, the attention to detail is on another level. There's newspapers at your door in the morning, after your room is cleaned you get a refreshed bowl of fruit and the turn down service includes fresh bottles of water every evening. The team that bring you towels and water at the pool & beach are lovely & really friendly, on one of the days they even reserved our spot at the pool for us. The location is perfect, at the foot of the palm it's within a short taxi journey to anywhere you want to go. I can not recommend this hotel enough, so much so, that we are starting our honeymoon with a stopover in Dubai at the O&O Royal Mirage, The Palace.
Incredible experience - outstanding services, stunning resort
This must have been the most exclusive stay I have had in 20 years of travelling. Beautifully landscaped resort, very extensive and wandering the premises and gardens you feel this palace is all yours - you hardly see any other guests despite the place being fully booked. Highly professional and incredibly fríendly staff, extremely accommodating and helpful. The service is absolutely outstanding. Amazing food. Comfortable beds.
It's called The Palace, there's a reason for that!
Both myself and partner travel extensively for work and I can honestly say the experience we've had at One&Only has been up there with the very best! For starters the staff, and there's a lot of them have an incredible way of remembering guests names and what they do day to day, to give it the ultimate personal touch. Four members of staff in particular made our stay so memorable, Robin on front of house was so pleasant from the minute we arrived, Jordi in Celebrities Restaurant with his wealth of knowledge coming from a 3 Michelin Star venue was incredible during dining, Nadim was extremely kind and upgraded us to the most stunning suite looking over the pool and Fayaz who at the drop of a hat seemed to sort anything, including a front row table at dinner for the fountain show at Burj Khalifa, with 10 minutes notice! The property itself is absolutely stunning and must span 300 - 400 meters of private beach which houses multiple pools and high end bars. The main lobby is like something from an Indiana Jones movies and the rooms are extremely classy with a touch of Arabic styling. When we come back to Dubai, there's only one place we'll be staying from now on :)
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