What to expect
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Last 5 reviews
Wonderful wedding anniversary
My husband and I recently stayed at this amazing hotel. We have lived in Dubai for eleven years and have on many occasions visited the One and Only the restaurants the bars the beach clubs and always thoughouly enjoyed each one. So for our special anniversary I chose The Palace. From the moment we checked in it was first class service all the way the iced tea and dates we didn't physically check in it was all done by Fayaz then he escorted us to our beautiful room with a view of the the beach our stay was truly memorable and would definitely go back and recommend it to all our friends.
Wonderful hotel and exceptional service.
We recently stayed in The Palace for the first part of our honeymoon. We were treated like royalty from beginning to end. The service was exceptional and we would highly recommend staying here while visiting Dubai. The hotel is extremely clean and the rooms are kept to an extremely high standard. The restaurants offer a large variety of cuisine. During our stay our favourite restaurant was ‘Celebrities’ the food was delicious! Highly recommend and we intend to go back in the near future!
Yes, we will go back every year
This was our second visit to the Palace but this time we checked-in at the Gold Club - highly recommended! The service was good everywhere but I would like to name Prisca, Jaga and Aushia for excellent service at the Gold Club. The main reason why we love to go back is because of the many top restaurants on the property - no need to travel to any restaurants outside the hotel. I had a broken ankle and Aushiq always took us in a buggy to the doorstep of the many restaurants. We love the private beach. The best time of the day is to go just after 6:30 in the morning because you have the beach for yourself. Every year when we go we see the same man on a tractor making the surface of the sand level. He does it so meticulously that it is kind of therapeutic to watch. We love this hotel and are now part of the group of people going there yearly!
An unforgettable stay
This hotel has been recommended to us and therefore our expectation was quite high. Fortunately, our expectation has been exceeded and we could spend 10 fantastic days at the “one and only”. We had a very warm welcome and all the staffs at the hotel were friendly and helpful. Everything at the hotel was perfect including facility, staffs, service, etc. Excellent room service with serving fresh exotic fruits every day and amazing staffs who always checked if everything was ok. Pool service was excellent with complimentary service of cold water with ice, icebox with cool water and towels, sunglass cleaning service, Evian facial water spray service, and snack service. My little kid had a lot of fun at the clean and tidy pool. All staffs took care of him so I and my husband could just relax. We had a lot of highlights at the “one and only”. We both spent our birthdays at the hotel. My husband and me we both were surprised with a birthday cake, mega chocolate and flower decoration in our room. This was a beautiful service we really appreciate. Therefore, we celebrated our birthday at the Moroccan restaurant Tangine and at the Zest which is located at the one and only palm. We have spent unforgettable days at this hotel and besides these restaurants, we also recommend the Olives. The boat trip to Zest, the friendly and discreet service of the staff's everything was just perfect. We can only recommend this wonderful hotel and hope to be back asap.
Just back from a week at the Palace at the One and Only and would recommend it as one of the best we visited in Dubai We have stayed at 6 different hotels there and this was undoubtedly the best. This hotel is just superb. Our room was fine, comfortable, a good size and well maintained. Staff were so attentive from the first arrival with a greeting from the Night Manager and departing with the Day manager coming to wish us farewell. The rest of the day to day staff were very friendly and looked after us extremely well, in particular Isuru who looked after our room and Gishan who was our host (type butler) for the week. Both of these guys were just great as was the attendant in the Gold Club lounge Midhun who seemed to be there at breakfast, afternoon tea and happy hour. Could not praise the three of these staff members high enough. The restaurants were varied in choice but all superb, especially Celebrities which is the fine dining option and Tangine the Moroccan choice where the dine around meal we had must had had at least 20 dishes served. Booking any place to visit or just booking a taxi was no problem to the staff at this hotel and I would recommend the God Club as it provides that wee bit more in the way of extras that makes the holiday special.
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