What to expect
- Sleep Quality
Last 5 reviews
We booked 9 nights at this hotel early January. The rooms are excellent, food is great, same as all the bars, beach and pool. Everyone does their best to make you feel more than comfortable. If we go back on holiday to Dubai we’ll be definitely staying here again!
One of the best locations in Dubai Palm Jumeirah. Service at very high level. Rooms are nice but in my room mattress has maybe a need to be changed, really a minor hiccup vs overall accommodation. Food a little bit expensive but the the quality is very good. Absolutely recommended. I hope I will come back
A truly memorable experience
This was our first time in Dubai and the first time at this hotel, and it didn’t disappoint. From start to finish this hotel and it’s wonderful staff exceeded all expectations. We were in a junior suite which was amazing. We ate at the Porterhouse twice and at the Zoya, both were exceptional. I’d like to particularly mention the young man from Sri Lanka (sorry I didn’t get his name) who looked after us at the Zoya, making recommendations, ensuring that everything was perfect for us and making it one of the best Indian meal experiences we have ever had. I would also like to call out Ruth who solved a major problem for us - one hour before we were checking out our safe wouldn’t open... all our travel documents (passport, money etc) were locked in it. Within 5 minutes Ruth arrived and took control of the situation. She got the safe opened within minutes (just needed new batteries) but her friendly confident attitude was brilliant at a time where we were starting to think we were about to be in real trouble.. These were just two examples of the excellent people working at this hotel. I would highly recommend this hotel for a couples holiday at this time of the year.
Wonderful Experience -
Myself and my family (wife and 2 daughters) are regular visitors to Dubai and it was our 1st stay at one of the Hotels on the palm and we decided to book our holiday with Sofitel and what a wonderful stay at the Sofitel. Kids and Adult facilities (pools, gym, kids club,spa) the restaurants were great and plenty of choice - The customer services was outstanding and especially the staff at the Hotel made our stay even better!! Best ever service received since we’ve been coming to Dubai. At the start of our holiday we experienced the great, polite and friendly customer service - a special mention goes out to Florent at reception who kicked off our wonderful stay with his outstanding customer service skills. Florent took control, showed empathy and compassion and delivered exceptional service to my wife’s delight who appreciated not only his kindness but also Sofitel’s kind gesture. In addition and not forgetting Farid (Front House Manager) for his kindness and generosity In sorting out matters amicably. Each and every Morning me and my family were welcomed by the energetic and ever so polite breakfast staff. A special call out to the following breakfast staff starting from; Desai, Rognesh, Roshan, Misra, Joseman, Vignesh and especially Krishna and Manish who all made my family feel very comfortable and provided outstanding service throughout my stay - please reward and recognise these staff members and retain them for the long term as they truly care and represent the Sofitel brand in a positive manner. Keep up the great work guys!! The shuttle service to the mall and other locations is great but it’s on a first come first serve basis. The life guards are attentive and very friendly. The shop on the hotel grounds is pricey but useful for the necessities such as toiletries, snacks, refreshments But most importantly they pump air in your pool inflatable toys for FREE..!! Thank you Sofitel and hopefully see you soon...
Exceeded my high Sofitel expectations
Having stayed at a number of 5* Dubai hotels, I was truly delighted with the Sofitel, a name you can trust which didn’t disappoint but exceeded my expectations. From the helpfulness and friendliness of all the staff to the quality of the hotel and it’s amenities and not too mention the fabulous food. It felt like an oasis Of calm and tranquility. Highly recommend this hotel.
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